Outreach Sales Execution Platform
OutreachExternal reviews
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great efficiency
What do you like best about the product?
The most helpful aspects of outreach are in the ability to reach many contacts at once, sync up templates to gmail for easy sending, and email tracking!
What do you dislike about the product?
integration with salesforce is alright, could definitely be better.
What problems is the product solving and how is that benefiting you?
more pipeline generation due to increased outreach, better follow up with tracking metrics
Chief Operating Officer
What do you like best about the product?
Deep functionality, quarterly billing, best product out there to meaningfully engage customers
What do you dislike about the product?
Stronger integration with Salesforce would be helpful, takes time to become a SME
What problems is the product solving and how is that benefiting you?
Our agents have a large number of processes and activities, Outreach keeps us organized
Excellent Sales Engagement Tool!
What do you like best about the product?
I really like how easy it is to import prospects from Salesforce and quickly drop them into sequences. I can then look at how successful our sequences are so we can optimize our "outreach".
What do you dislike about the product?
The integration with Salesforce can be a little tricky and not always very intuitive. I also think it would be great to sequence directly from Salesforce. Still a great tool!
What problems is the product solving and how is that benefiting you?
Problems solved: Improving/setting the standard for how we engage prospects, automating the creation of tasks (events, calls, emails) in Salesforce. Benefits: Leveraging automation to streamline sales motions! Being able to log activities automatically is a huge win.
Outreach makes prospecting simple and efficient
What do you like best about the product?
The Outreach>Salesforce integration is great. It makes prospecting so simple! Building out sequences is so easy and everything is customizable.
What do you dislike about the product?
Support can take a few days to reply to my inquiries. You have to contact support to add more users which can be inconvenient at times. Occasionally the Lead Status does not sync properly, but these are the only issues I've experienced.
What problems is the product solving and how is that benefiting you?
Outreach allows us to contact prospects with customized messaging. Having a system that syncs information easily from Salesforce makes our team much more productive.
Recommendations to others considering the product:
Evaluate your tech stack to make sure this fits into your workflow and you can get the most out of the integrations.
Couldn't have done my job without it!!
What do you like best about the product?
It was the most important tool I used in my role. I used it daily for all outreach activities. I was able to do so many different things with it that made my life easier.
What do you dislike about the product?
Sometimes there were issues with permissions around how to export and import prospects into the tool, but those may have been at the organizational level.
What problems is the product solving and how is that benefiting you?
How to consistently contact and stay in touch with prospects. It also allowed me to see past activities as well as other activities that people have done on the accounts.
Easy to use and fairly effective
What do you like best about the product?
Real-time insights regarding email engagement - emails/calls
What do you dislike about the product?
Bulk tools could be improved for how to mass import contacts from CSV files.
What problems is the product solving and how is that benefiting you?
Opens and reply rates are shown - but click rates are not being accurately shown.
Easiest way to automatically sequence leads/contacts based on criteria!
What do you like best about the product?
Adding Outreach nodes within Leandata only requires a Drag and Drop and selecting the Sequence you want to use for the Lead/Contact. All the criterias leading to identify those contacts are handled directly in Leandata
What do you dislike about the product?
Had to re authorize the Outreach-Leandata user even though it said it was already authenticated to show new sequences created in Outreach in the LeanData nodes. Apart from that technical issue that's easy to solve, nothing disliked
What problems is the product solving and how is that benefiting you?
It's easier automating the sequences in Leandata rather than creating the different triggers in Outreach
Great out of the box, but not very flexible.
What do you like best about the product?
Outreach is a fantastic tool for outbound prospecting straight out of the box. It has a reasonably clean UI and is easy for sales reps to pick up and start using right away. It makes activity tracking easy. The built-in connectors to calendars, inboxes and other systems are great. Finally, the Outreach support team is fantastic! The best SaaS customer support team I've had the pleasure of working with. The knowledge base can be hit and miss sometimes, but jump on chat and you'll have an extremely knowledgeable support agent answer your question in minutes.
What do you dislike about the product?
The backend functionality of Outreach leaves a lot to be desired. It is hard to customize the experience for reps, and the automation capabilities are limited. Reporting looks good at first glance; however, it is tough to drill down and analyze the data further (especially without additional tools). It's also hard to extract reports for further analysis in other systems.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales has been easy with Outreach. It puts the power in reps' hands and enables them to contact lots of prospects with minimal setup easily. It's also helped us automate activity tracking, so reps do not have to track activity manually.
Outreach for professionals
What do you like best about the product?
Outreach is easy to use and schedule the mails
What do you dislike about the product?
Cluttered UI, makes it seem like the entire organisation is coming crashing on to a user.
What problems is the product solving and how is that benefiting you?
Scheduling the outgoing mails alongwith the follow up mails.
Benefits - easy traction for accounts
Benefits - easy traction for accounts
Outreach saves a lot of time!
What do you like best about the product?
It saves a lot of time scheduling calendar invites
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
What do you dislike about the product?
There is a bit of a learning curve with the platform if you never used it before. Additionally, the integration with LevelJump can get complex to set up. I would highly recommend working with both your CSM and LevelJump representative.
What problems is the product solving and how is that benefiting you?
Outreach has been very helpful for our teams in terms of scheduling meetings by giving access to someone's calendar, especially since we operate internationally.
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