Outreach Sales Execution Platform
OutreachExternal reviews
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pre sales engineer usage
What do you like best about the product?
email tracking, bulk email, ease to call a contact
What do you dislike about the product?
seems to cause chrome with gmail to work slow.
What problems is the product solving and how is that benefiting you?
bulk email, tracking deliveries, etc. also being able to track delivery of emails
Outreach for DSR
What do you like best about the product?
I love the sequences in Outreach it makes it so easy and simple to go after targeted prospects. The way you can customize them for each individual task is perfect for going after different levels and personas of prospects. Being able to manage accounts and tag them for specific campaigns/sequences is great. The way tasks are organized and how you can call straight from the task is awesome. The 360 view is perfect for starting your day off and seeing what you need to complete and where your focus should be whether it's on emails or calls. I like how the tags from salesforce on each contact carry over to Outreach so you know what stage that contact might be in. Also being able to see the activity from previous months and even years is great for new reps starting out or if accounts get switched. Email templates are perfect for campaigns, you can easily make them and use them within each sequence.
What do you dislike about the product?
I wish the sync with Salesforce CRM was better, that can cause problems when updating information on a contact. Sometimes calling from Outreach puts back bad sound and struggles from time to time to connect. I wish you could organize daily tasks by account and focus on each account then move on to the next so your messaging doesn't have to change each call.
What problems is the product solving and how is that benefiting you?
Solving the problem of having to prospect manually, the benefits save so much time of manual tasks. If i didn't have Outreach i would only be able to reach out to less than half the prospects I'm currently going after. The benefits are endless with Outreach, you can be as targeted as you'd like or go very broad and prospect into big groups. Solving issues with not being able have organized prospecting for each rep and each account they are going after.
The King
What do you like best about the product?
Outreach is hands-down the best marketing automation tool I have used.
What do you dislike about the product?
Man, it's hard to find something to not enjoy about Outreach.
What problems is the product solving and how is that benefiting you?
Outreach makes it so easy for me to engage my prospects.
Recommendations to others considering the product:
Pull the trigger! Use Outreach.
Great tool to enhance your CRM
What do you like best about the product?
The ability to easily email, call and track correspondence with prospects. Integration with CRM and lead generation tools are great. The Outreach Everywhere tool is a big bonus
What do you dislike about the product?
The tasks section of my dashboard hasn't been working recently. Although the customer support team was quick to act, they weren't abe to find what the issue was.
What problems is the product solving and how is that benefiting you?
The biggest problems being solved are the ability to track all correspondence and have a history of all outreach to prospects. Also the ability to have automated emails mixed in our sequences in a seamless fashion.
helping outreach
What do you like best about the product?
simplicity of people able to send emails
What do you dislike about the product?
that it is very slow from time to time and i have to refresh everything
What problems is the product solving and how is that benefiting you?
helping me expand my sales career
Better than most out there!
What do you like best about the product?
At my past companies, we used a software called Yesware. Outreach has been a huge step upon from that kind of software. Great integration with Salesforce. Required minimum ramp up time to get started.
What do you dislike about the product?
CUSTOMER SERVICE IS HORRIBLE. I will get sassy answers back, ones with no real thought put, or completely different answers from the reps -- making me start at Square 1. A lot of the troubleshooting has been DYI. Please create a better process! This has only been with ONE SDR, I can only imagine a team of 30 all having issues.
What problems is the product solving and how is that benefiting you?
Outreach-at-scale
Recommendations to others considering the product:
Fix your customer service!
Outreach is amazing for automating sales
What do you like best about the product?
Outreach is a great platform to scale your sales efforts.
What do you dislike about the product?
No Emojis can be added to subject lines, and cannot use an email such as success@company.com
What problems is the product solving and how is that benefiting you?
We needed a solution to scale our startup's sales, and Outreach has helped tremendously for that pain point.
Perfectly adequate
What do you like best about the product?
I like that it integrates with multiple systems.
What do you dislike about the product?
That is autologs out so often, that the password has to be changed every 3 months to something entirely new, that it doesn't allow for text follow up.
What problems is the product solving and how is that benefiting you?
Sequencing leads - it's really helpful as an online task management and orginanization tool.
Recommendations to others considering the product:
It's a really good tool for mass emailing, for keeping track of lots of different leads and their activity, and for creating templates, sequences, etc to use for any given situation in the sales process.
Outreach is a lifesaver!
What do you like best about the product?
As a sales rep, I really enjoy using Outreach for my prospecting campaigns. I really appreciate the level of detail within the tool - from sequences, to templates, and snippets - Prospect makes sure you have full functionality for reaching out to clients. It's so simple to set up multi-step campaigns, and Prospect will track all the data for you (i.e. open rate, click rate, bounce rate). And best of yet, it integrates seamlessly with SFDC.
What do you dislike about the product?
There's not really anything I actively dislike, but just some features I don't think are necessarily useful for my day-to-day (i.e. Tasks)
What problems is the product solving and how is that benefiting you?
I am solving for sending manual emails and having to manually followup with prospects and clients. The benefits are that it enables me to be personal at a scaled level.
A Must Have
What do you like best about the product?
Enables me to be more efficient and organized when managing prospects and campaigns. The team continues to innovate and add new features such as LinkedIn capabilities.
What do you dislike about the product?
Email tracking can sometimes be a bit spotty. Would be great if they let you search for users that meet specific engagement parameters (two opens + click instance + title =manager and above).
What problems is the product solving and how is that benefiting you?
- Deliver relevant messaging at mass scale
- Better track campaign engagement by specific titles
- Create a repeatable sales process
- Better track campaign engagement by specific titles
- Create a repeatable sales process
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