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External reviews

3,375 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Staffing and Recruiting

Outreach will help your sales org

  • November 13, 2018
  • Review verified by G2

What do you like best about the product?
I can see when people read my email and call from the app
What do you dislike about the product?
call connection isn't the best it sometimes drops
What problems is the product solving and how is that benefiting you?
tracking all of my prospects


    Ryan M.

The Best SaaS for Sales

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
Outreach combines all the best features of Salesforce and what I'd want to sell, into a user friendly package that allows me to not have to deal with Salesforce but still have everything in Salesforce that my Manager's need. ; )
What do you dislike about the product?
I don't like how focused Outreach is for SDRs but not for AEs. I'd like to use Outreach for everything as an AE and I would also like to have a mobile version of Outreach as my biggest request.
What problems is the product solving and how is that benefiting you?
Time management, priority management, deal flow visibility, etc.


    Computer Software

Outreach for Inbound

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
Templates and sequences. I like how it keeps me up to date with activities.
What do you dislike about the product?
some of the limitations with our other tools.
What problems is the product solving and how is that benefiting you?
Sales and deals.


    Kyle M.

Business Development Representative

  • November 13, 2018
  • Review verified by G2

What do you like best about the product?
The Outreach sequence feature allows me to organize and speed up my prospecting process. By far the best prospecting product I've ever used.
What do you dislike about the product?
It can be buggy at times but nothing that gets in the way of doing my job
What problems is the product solving and how is that benefiting you?
The tracking of emails is very important to see how prospects are engaging with my emails


    Jon A.

SDR

  • November 13, 2018
  • Review verified by G2

What do you like best about the product?
Ability to customize the first step of sequences.
What do you dislike about the product?
Not really sure, nothing? Love the service.
What problems is the product solving and how is that benefiting you?
The ability to be organized with follow ups.
Recommendations to others considering the product:
Use it - but make sure to follow email opens.


    Internet

Been using Outreach for 3 years

  • November 13, 2018
  • Review verified by G2

What do you like best about the product?
The platform is reliable and has the user controls to help ensure successful BD efforts.
What do you dislike about the product?
The "account" management isn't great but contact manage is strong.
What problems is the product solving and how is that benefiting you?
Business development - more meetings for AEs.


    Consumer Services

User Friendly

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
I love how a team can collaborate through this tool so easily by sharing templates and sequences. The Outreach Everywhere side tab is also easy for me to work seamlessly between Outreach and SF.
What do you dislike about the product?
Some issues of contacts or SF activity not connecting, but nothing major.
What problems is the product solving and how is that benefiting you?
Sales outreach and reminders. Helps to stay organized and move prospects through the sales cyce.


    Telecommunications

yesh

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
I liked the cadence systems and the ability to create templates
What do you dislike about the product?
I wasn't a fan of the fact that I couldn't create different formats for specific steps in cadences
What problems is the product solving and how is that benefiting you?
basically the ability to create a outreach sequencing system


    Accounting

Good for the most part

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
The organization and constant reminders. Keeps you on top of your day to day tasks.
What do you dislike about the product?
Glitchy at times. For the most part support is great, but often times glitchy for calls.
What problems is the product solving and how is that benefiting you?
Realized that things fall through the cracks and outreach helps you stay on top of your tasks


    Omar N.

Makes my job as a BDR so much easier

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
the complete automation. I can sequence and let the automation run, automatically giving me the tasks that I need to do.. also, the population of call tasks with multiple opens is a great feature. I really like the sequences that you can build as well as the templates, those are very helpful.
I also like the fact that I can see everything I can do in outreach in my Gmail portal, really saves time from having to go back and forth.
What do you dislike about the product?
- it does not work well with Grammarly
- You cant mass create a call task from the outbox (i.e. i would want to call everyone that opened my email)
- I would like it to be able to push stuff to SF, so a two-way integration would be nice
- make it easier to sort and search through my contacts/prospects
- it can run a little slow sometimes, which is annoying when i have stuff to do
What problems is the product solving and how is that benefiting you?
As a BDr, it has helped me completely automate and expedite my outreach process. Just throw things into a sequence and bam! make me able to reach out to a larger group of people. Really helps me organize my day to day as well, i can just go into my tasks and know what i need to accomplish for the day
Recommendations to others considering the product:
- easier to transfer tasks
- easier to create manual tasks in bulk
- better UI
- better way to search and filter for tasks