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External reviews

3,375 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    E-Learning

Automation to everything

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
I love how Outreach allows me to automate my entire sales process. From emails, to phone calls.
What do you dislike about the product?
Outreach meetings needs a little work. It is not the most user friendly platform.
What problems is the product solving and how is that benefiting you?
Email automation - easier to work with 100s of contacts at any given time,
Recommendations to others considering the product:
Continue building out the Meetings sections


    Erika V.

Amazing sales process automator.

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
Amazing sales process automation. At my last job we had to do everything manually and Outreach has changed the game for me as a sales professional. It task the tedious work out of the job and allows you to be consistent in outreach to prospects while still being able to tailor your touchpoints.
What do you dislike about the product?
I dislike the lag I mass email blasts as well as some of the rules that pause sequences for reasons and never restart them. You always have to double check to make sure everything is functioning properly.
What problems is the product solving and how is that benefiting you?
Process! Outreach is helping me to define a process and stick to and it holds me accountable for following up with prospects and making sure I am setting myself up for success.


    Staffing and Recruiting

Love the product

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
Ease of use and makes me efficient in outreaching clients. It keeps me very organized as well.
What do you dislike about the product?
I would like to be able to tried a few more things back to Salesforce.
What problems is the product solving and how is that benefiting you?
Effective "Outreach" to hit a lot of clients efficiently and effectively


    Human Resources

Outreach Review

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
The streamlined the work flow is the best!
What do you dislike about the product?
How many times something goes wrong and it make me restart everything.
What problems is the product solving and how is that benefiting you?
Streamlined workflow!


    Kevin B.

quick and easy to reach the masses

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
setting up sequences for a better tailored campaign
What do you dislike about the product?
have trouble making sure sequences are not sent on weekends
What problems is the product solving and how is that benefiting you?
reaching more people with specific material


    Computer Software

Great for managing your outbound

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
the ease of use and ability to manage all of the prospects in one place.
What do you dislike about the product?
some of the integrations with salesforce are complex to configure
What problems is the product solving and how is that benefiting you?
outbound prospecting


    Anne O.

Good work

  • November 13, 2018
  • Review provided by G2

What do you like best about the product?
being able to record calls while using my cellphone
What do you dislike about the product?
it can freeze up and is sometimes difficult to send out email campaigns
What problems is the product solving and how is that benefiting you?
being able to share data and call feedback in a scaleable way with my team


    Staffing and Recruiting

Outreach crushes Sales Engagement

  • November 12, 2018
  • Review provided by G2

What do you like best about the product?
Outreach makes it easy to work contacts from start to finish in a sales process. It gives me more power than standard email and phone.
What do you dislike about the product?
The product is really good. I haven't really experienced anything that I didn't enjoy with them.
What problems is the product solving and how is that benefiting you?
Drip campaigns for sales. Direct messaging to contacts.


    Computer Software

Great User interface

  • November 10, 2018
  • Review provided by G2

What do you like best about the product?
They do a great job on making the interface very user friendly. They have some great features around reporting as well make it very easy to complete tasks and manage prospect touches. You can sort by contact and account and if you learn the search criteria terms it makes it easy to do more specific searches.
What do you dislike about the product?
There seems to be a problem with the dialer sometimes and speed of outreach. The dialer has issues sometimes with connectivity and delay. This caused some issues some days with productivity, wasn't always an issue, but when it did happen it was very inconvenient to the department.
What problems is the product solving and how is that benefiting you?
Helping manage the journey from lead to qualified prospect with manage email and call touches on potential prospect to create qualified pipeline.


    Marketing and Advertising

Outreach is sweet

  • November 09, 2018
  • Review provided by G2

What do you like best about the product?
Outreach makes it easy to crush outbound prospecting, the interface is wonderful and the team is great.
What do you dislike about the product?
Outreach really is pretty solid. I have had a few issues with the API logging calls back to Salesforce. but other than that, I have enjoyed it very much.
What problems is the product solving and how is that benefiting you?
Building pipeline.
Recommendations to others considering the product:
Outreach is sort of like the Cadillac of sales engagement. It's really well made.