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SDR experience with outreach
What do you like best about the product?
I like that you can create organized sequences in outreach that you can import contacts into. I also like that it puts the leads into a task list to keep you organized and on task. Also the high priority email opens are moved to the top which is great.
What do you dislike about the product?
I dislike that it can be hard to keep up with the tasks if you are an SDR, mine seem to get way out of control. I also dislike that leads created in my salesforce system before my company got outreach a few months, cannot sync to the outreach platform which is an issue for my day to day.
What problems is the product solving and how is that benefiting you?
Outreach is hoping to solve with keeping follow ups organized but i feel like i always have hundreds of tasks because i add so many people to email. I realized the value of the sequence tool.
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Outreach for Cold Calling
What do you like best about the product?
Outreach helps me reach more contacts faster through their 'tasks' schedule. The best part about Outreach is their Sequences, which automate the process of sending emails and following up with calls. It significantly reduces my time spent prospecting!
What do you dislike about the product?
The only thing that could improve Outreach is logging a call on a prospect and having it complete the Sequence task. If it was intuitive enough to mark those tasks complete, it'd be much more efficient.
What problems is the product solving and how is that benefiting you?
I'm significantly reducing my time spent prospecting and automating my prospecting emails. This is a huge benefit to me because I have prospective clients responding to emails that were automatically sent out!
Great solution for reaching out to prospects
What do you like best about the product?
Easy to send mass sequences to large groups of contacts.
What do you dislike about the product?
Rules setting and defaults are confusing sometimes
What problems is the product solving and how is that benefiting you?
Reaching out to prospects.
Recommendations to others considering the product:
I recommend it because it's easy to use.
Business Development Manager
What do you like best about the product?
Outreach is the fundamental tool in all of our BDR's day. It allows us to mass target people while doing it with personalization at scale. Lastly, it helps BDR's organize their day to ensure they are putting the right number of touches on a prospect.
What do you dislike about the product?
I can safely say that there is nothing I do not like about Outreach. I would recommend any organization that is going to an outbound strategy to buy this tool before any other platform they might be considering for their tech stack.
What problems is the product solving and how is that benefiting you?
It has allowed us to increase our pipeline by 5x. Outreach has allowed us to ensure that our organization has enough pipeline as we continue to grow.
Recommendations to others considering the product:
Buy it! It has generated more ROI than any other tool we own by a large margin.
It's a pretty good tool, perhaps not the best but good.
What do you like best about the product?
I like the ability to call from local phone numbers and track the emails.
What do you dislike about the product?
I don't dislike much, but I miss the ability to more easily and effectively become notified when emails are opened, though I know most of this can be done with outreach it is not my favorite.
What problems is the product solving and how is that benefiting you?
I need to know how to pull folks in from gmail and SFDC for my prospecting use case.
My preferred sales tool
What do you like best about the product?
Outreach has a lot of customization options. I can use any sending mailbox, timing, A/B test and control the pipeline from a lot of different places. This allows for a more flexible management and control. Also, using separate menus for controlling, I can apply very focused adjustments within the campaign.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
What do you dislike about the product?
Sometimes all the customizing options become a little too overwhelming. The tools and UI feel less intuitive the more you proceed. Their documentation is very good. But it is easy to mess up the campaign unless you are very careful.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
What problems is the product solving and how is that benefiting you?
I can send cold emails to multiple audiences from different sales channels and using customized approaches. It saves my time. It makes for super easy collaboration between sales reps as well. It is very easy to conduct the full sales process from one place without changing users. Especially temporarily taking over the conversation from a teammate is seamless.
Recommendations to others considering the product:
Read the documentations and dont hesitate to ask for support. They have great people waiting to help you.
Really great tool for sales people
What do you like best about the product?
I really like how easy it is for me manage my email outreach through the software. I am able to look at analytics like open rate, response rate and CTR. This is really important for me because I can use this information to craft my outreach strategy.
What do you dislike about the product?
Emails i send through outreach log into salesforce, but once I follow up through the gmail client it does not track. I wish there was some sort of connecter that I could use through outreach vs having to find it through the chrome store.
What problems is the product solving and how is that benefiting you?
Email outreach
Cold call outreach
Cold call outreach
Recommendations to others considering the product:
Make sure you are properly trained. Took me quite a while to get the hang of it before I could fully utilize the software.
Pretty great tool
What do you like best about the product?
Being able to scale up emails while having psuedo-personalization
What do you dislike about the product?
- Customization of emails is too dependent on SFDC fields or custom fields
What problems is the product solving and how is that benefiting you?
- Sales at scale
Recommendations to others considering the product:
This tool is better the cleaner your SFDC data is, stay clear if you have tons of messy data.
Outreach helps us to engage prospects and turn them into customers
What do you like best about the product?
An organized series of phone calls and emails helps my team stay on task and organized. The platform uses both automated and manual emails, task and phone calls set up in custom sequences that ensures prospects do not fall through the cracks while trying to build a relationship. The customer service has been great and Outreach is always upgrading the platform to create more ways to engage prospects and customers.
What do you dislike about the product?
Some of the reporting could be enhanced which they recognize and are enhancing.
What problems is the product solving and how is that benefiting you?
We are engaging with more prospects and having more conversations which has resulted in increased lead volume.
Outreach is great for inside and outside sales reps looking to streamline their outreach
What do you like best about the product?
They make it really easy to manage multiple campaigns at once, track replies/opens, understand who's finished the sequence, and log calls during the process.
What do you dislike about the product?
Can be complex and difficult to understand what's going on at moments. There's a lot you can do with this tool and can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales. Significant increases in outbound opportunities generated.
Recommendations to others considering the product:
Do your due diligence and look at all the options on the market.
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