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Great automation platform, unintuitive UI but amazing features once you get used to it
What do you like best about the product?
Automations of sequences, a good SFDC integration, and very flexible to configure for what you're looking for!
What do you dislike about the product?
UI isn't the easiest to approach (a lot of features like heat maps are somewhat hidden) and a bulk SFDC sync would be great as hygiene in case of some sync errors.
What problems is the product solving and how is that benefiting you?
Great system to improve SDR efficiency and workflow
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Increase productivity, efficiency, and lead qualifications
What do you like best about the product?
My favorite aspect is calendar functionality, being able to schedule meetings with clients not only with myself, but conference calls with others. It helps qualify leads before we even get them on the phone.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
What do you dislike about the product?
My biggest difficulty is the Salesforce integration when there are duplicate email addresses, a Lead has been converted to a Contact, etc.
What problems is the product solving and how is that benefiting you?
The benefits are many. You can view if clients are opening emails, and the level of engagement they're having. Analyze which emails and subject lines are getting the most opens, clicks, and responses to improve the quality of emails being sent. I can be more efficient due to the auto-email function, and better qualify leads by allowing them to schedule times for me to give them a call - so the onus of contact is lifted from them, but I know they have some level of interest in speaking with me.
2x user of Outreach
What do you like best about the product?
Very powerful automation tool. Great sequencing capabilities across email and phone, built in logic for customizing text, strong API to SFDC. Support Team is very responsive. Good content on blog.
What do you dislike about the product?
U/I isn't always intuitive. There is a definite learning curve to many of the features. No comprehensive user guide, can be hard to figure out how to maximize the benefit of the tool.
What problems is the product solving and how is that benefiting you?
Automating tedious tasks & keeping SDRs working at full efficiency. I have a very small team, so it is critical that I get the most out of each person (myself included).
A sales automation tool that can actually automate your day
What do you like best about the product?
Automating my day - I always want to customize my emails but the overall templates are the same. Outreach allows me to complete my prospecting calls & emails quickly so that I have more time to focus on my existing opportunities.
What do you dislike about the product?
There was a huge learning curve, but it was worth it in the end. I think more Customer Support training 1:1 for sales reps would lead to increased utilization of all of Outreach's capabilities.
What problems is the product solving and how is that benefiting you?
Our sales organization tried multiple sales automation platforms - Outreach was the only one that we saw the continued product investment and focus on the customer needs.
Recommendations to others considering the product:
Select a few power users before implementing on the entire sales floor. You definitely need a few power users to support a large scale implementation. Also their Knowledge Base is incredible - super easy to self service.
New user - but love the product
What do you like best about the product?
I enjoy the voicemail drop the best - makes getting through 100s of calls in a day very achievable
What do you dislike about the product?
Sometimes the task menu becomes laggy and slow
What problems is the product solving and how is that benefiting you?
Calling on sales leads - I'm now able to get through a larger number of leads more quickly
Recommendations to others considering the product:
Do it!
Automate automate automate
What do you like best about the product?
I love the sequencing and track-ability of tasks. The ability to jump in and send manual emails for a colleague really helps team enviornments flurish.
What do you dislike about the product?
Not much, I think there is so much potential for outreach and new features come often. I cant wait to see what new features come. Predictive sequence ROI now that opportunities are synced?
What problems is the product solving and how is that benefiting you?
Tracking tasks, managing workflow.
Valuable features, UX and Reporting could use some tweaks
What do you like best about the product?
The amount of sales tasks that can be easily automated with their feature set. Sequences and triggers allow us to get a lot more done with a lot less effort.
What do you dislike about the product?
The user experience could be much better. Too many clicks are required to accomplish certain tasks and information about specific prospects and accounts isn't always available within the interface that you'd like it to be (e.g. a one-off email that has been scheduled can only be viewed from within a user's outbox rather than on a prospect's profile).
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
What problems is the product solving and how is that benefiting you?
Thanks to our ability to automate many of the tasks that our team was previously spending countless hours on doing manually, we're able to do more outreach and have realized a slight uptick in the number of opportunities generated as a result.
Flexible and helps drive automation across many different processes
What do you like best about the product?
It seems like Outreach is constantly coming out with new features that truly are valuable to a business and help save our teams tons of time. I personally am a fan of leveraging Outreach Everywhere in GMail and I'm not even a rep. I use these features for internal purposes such as templates and reminders.
What do you dislike about the product?
The upkeep for reporting is sometimes frustrating - especially if we want to see usage data for which teams of ours use Outreach the most.
What problems is the product solving and how is that benefiting you?
Mostly for setting up meetings for our AEs. This makes the handoff process super easy and quick, especially with the meetings feature.
Outreach is the leading sales engagement platform
What do you like best about the product?
Outreach is the best when it comes to building work flows for outbound pipeline gen. It's great for guiding what to do on a daily basis, plus see which emails are getting opened/response rates to iterate my approach.
What do you dislike about the product?
The call disposition fields feel manual and a bit clunky, but that could admittedly be an admin thing on our end.
What problems is the product solving and how is that benefiting you?
I can easily keep focus and organized when it comes to simple and complex outbound outreach, which is crucial for maximizing my time on a daily and weekly basis.
Good Product
What do you like best about the product?
I use outreach at work every single day. My company uses this as the main vehicle to make outbound, or take inbound calls, because it is absolutely phenomenal at it. This helps us keep track of our clients, create tasks, and stay on top of any emails emailed to (received, and opened by) clients. We also integrate it with ambition to keep track of individual employee productivity.
What do you dislike about the product?
Sometimes, due to whatever reason, our calls can drop in the middle of conversations, or we are unable to make any calls at all. This is clearly a frustration for all of the employees, as we can't really do our job at all. Thankfully, issues like this don't take more than 2-3 hours to resolve. Also, they need to come up with a smoother way of utilizing outreach on our smartphones. That feature would be very helpful.
What problems is the product solving and how is that benefiting you?
My company uses this as the main vehicle to make outbound, or take inbound calls, stay on top of tasks pertaining to each client, and send emails.
Recommendations to others considering the product:
Yes I would recommend Outreach to companies, and friends. It is one of the best products to use for the purpose of cold calling. Although it is far from flawless, because sometimes, it just lags, or doesn't let us make outbound calls, it does its job most of the time. Whenever there is a problem, a quick call to their team prompts a fast response.
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