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Ease of using it to reach out to people
What do you like best about the product?
The functionalities and integrations between tech
What do you dislike about the product?
Sometimes clunky and confusing while migrating over contacts
What problems is the product solving and how is that benefiting you?
Increasing efficiency with reaching out to prospects
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Literally the most awful emailing platform I've ever used
What do you like best about the product?
We *thought* the cool features like A/B testing, email opt out from within the emails themselves syncing to SFDC, etc., would make it worth the switch. Boy were we wrong.
What do you dislike about the product?
We later learned that Outreach was designed entirely by a team of Engineers with little to no actual Sales email experience, and it shows wildly in their product. We were rushed through the eval- when things didn't perform as expected, we were told we must've done something wrong. Turns out, it's because our account wasn't configured correctly. We've sent out more emails than I can count with bad information in them because the account was nearly impossible to set up correctly. It's honestly made us look terrible to our prospects and customers so many times.
What problems is the product solving and how is that benefiting you?
None and none.
Recommendations to others considering the product:
Do not buy or waste your time evaluating this product.
Solid emailing tool with limitations for marketing use case
What do you like best about the product?
I've been using Outreach for years now and I've always been impressed by the admin features which allows a lot of control to set up permissions for user profiles. Also, Outreach offers a lot of options for mailbox settings (the SendGrid integration is great). The UI and the depth of the Salesforce integration are also huge selling points for Outreach. In addition, Outreach has great safety features that will prevent human error like adding the same contact twice to the same sequence.
What do you dislike about the product?
I initially chose Outreach because at the time they were ahead of the competition when it comes to automation features. Unfortunately, not many improvements have been made on this front in the last year. Particularly, it can be tricky to use Outreach for both inbound and outbound use cases. For instance, there is no way to prioritized inbound emails over outbound emails and if you have a lot of outbound emails already queued, the inbound emails would have to wait to be sent. Also, when I signed up there weren't any sending limitation per user but now users can only send up to 5,000 emails per week and this limitation is independent from Gmail (I'm using SendGrid and still limited to 5,000). Not great if you have large list of customers you want to email. If you want to send more emails you would have to purchase multiple outreach and salesforce licenses per sales rep and then user management becomes a nightmare. I wish their pricing structure would be more flexible by allowing the purchasing of additional email volume independently from the number of user seats. Finally, while using Salesforce reports to automatically pulled new contacts from Salesforce into Outreach overnight is a great feature, it just doesn't work. The feature has been broken for more than a year and had never been fixed. As the results, I have to import contacts manually which is a very inefficient process.
What problems is the product solving and how is that benefiting you?
I started to use outreach to prospect new customers. Outreach has allowed us to structure and automate many part of this process. The program has grown a lot however some limitations from Outreach has prevented us to scale the program as much as we would like to. Also, I considered using Outreach for inbound leads but has mentioned above, there are challenges in implement both outbound and inbound workflows in Outreach.
Recommendations to others considering the product:
If you're looking to send no more than 500 emails per day per user, Outreach is a great tool, above this you may start hitting some roadblocks.
Outreach is next level
What do you like best about the product?
This tool is so robust, it literally does everything. I can't imagine being an outbound sales rep without a tool like this for task tracking, email automation and activity tracking.
What do you dislike about the product?
As we're making calls through it and its dependent on the internet, at times calls can get buggy or may drop. Rare but does happen at times.
What problems is the product solving and how is that benefiting you?
Organization, task management, email/touch points
Great tool!
What do you like best about the product?
I really like being able to stay on top of my daily tasks and have marketing approved email templates to help me prospect. It also gives me and my team insight to what material is the most effective!
What do you dislike about the product?
The dialer is a little faulty at times and connection is spotty. In addition, the extension in Chrome tends to log you out every so often which is annoying but not a big deal. but other than that the tool is great!
What problems is the product solving and how is that benefiting you?
Time. Outreach allows me to move through my sales process efficiently and effectively.
Outreach is a force multiplier
What do you like best about the product?
Very intuitive SAAS sales solution. Great support, always adding new features. You can start light and go very deep when ready.
What do you dislike about the product?
Needs to mature. It' s not yet as developed as say a SalesForce would be. But they are adding features. I submit feature requests monthly.
What problems is the product solving and how is that benefiting you?
Sales team effort is stretched. This tool allows them to reach more targets more often. It also gives me visibility into which accts are getting touched.
Great tool for managing prospects throughout the lifecycle
What do you like best about the product?
The platform has become a critical part of our end to end sales cycle - from the start, the platform was easy to set up and very intuitive so our team was able to quickly transition our activities to Outreach. The tasks have really helped to hold our team accountable, ensuring we stay on top of cold outbound as well as follow up for deals moving further down the pipeline. We continue to realize more value from the platform as we work with our CSM and begin to use new features.
What do you dislike about the product?
Reporting - The recent update to their reporting structure has made it easier for managers and individuals to see open and reply rates across the team but reporting in Outreach is still less than ideal. There is no single page which I can go into to see all the tasks (including LinkedIn) in one place, pull insights on high level patterns and dig into individual emails and responses.
What problems is the product solving and how is that benefiting you?
Outreach provides us the tools to build our pipeline through cold prospecting and keep pipeline deals moving forward through consistent follow up. Additional benefit is the time our team has saved through use of templates & snippets for standard follow up responses and triggers for updating things like prospect status - this has really helped us cut back on the non-value added admin activities.
Great software!
What do you like best about the product?
Enable us to automate communication from our BDR team to enable them to focus on the key responder. Help us make sure that everyone was follow up on. No issue with the SFDC sync.
Great CS team!!!
Great CS team!!!
What do you dislike about the product?
If a record is deleted in SFDC, Outreach does not delete it. Hard to manage GDPR rules as well as duplicate prevention.
What problems is the product solving and how is that benefiting you?
No leads left behind.
Powerful software. Allows for scale and success
What do you like best about the product?
Ease of use, implementation and management.
What do you dislike about the product?
Clearly linking opportunities back to Outreach work
What problems is the product solving and how is that benefiting you?
Linking leads from events/interactions with activities, opportunities and closed business.
Recommendations to others considering the product:
Great tool, let's help them continue developing it!
#1 in Our Sales Tech Stack
What do you like best about the product?
Outreach makes each rep on our team more productive. We really couldn't operate without it. Our SDRs live in Outreach but our AEs live in Gmail. So, the Gmail integration is one of the most valuable features for us. We don't have to change the way we prefer to work to use Outreach.
What do you dislike about the product?
I really don't have any complaints about the app. I do have trouble getting their billing department to respond promptly to my emails.
What problems is the product solving and how is that benefiting you?
Outreach is like an operating system for our SDRs. They create a sequence, add prospects, and then outreach queues up the activities that the SDR needs to complete each day. Outreach allows us to prospect more efficiently. The more activities we can complete the greater likelihood we have to be successful.
Recommendations to others considering the product:
Outreach has a ton of functionality. Your employees may feel a bit overwhelmed at first so I would recommend introducing just the basic features in week 1 and add on additional feature training as the weeks go on.
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