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Decent tool for outbound call and email tracking
What do you like best about the product?
Integration
IVR
Task
Email campaign
Ease of use
Recordings
IVR
Task
Email campaign
Ease of use
Recordings
What do you dislike about the product?
Could have been better and add more feature like other tools are offering
What problems is the product solving and how is that benefiting you?
I lead a team of 20+ BDM and BDR, so my team need to setup meetings in order to setup team uses outreach to call prospects and run email campaign.
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Outreach is kind of buggy
What do you like best about the product?
I like that I can easily make as many calls as possible. And I like the feature that allows you to send calendar invites. I have only used playbooks it was okay.
What do you dislike about the product?
It is buggy sometimes. I know updates happen and it is software so being buggy will happen. And the support seems to have gotten better. I juts wished their response time was a little faster. But I realize people have things to do.
What problems is the product solving and how is that benefiting you?
Being able to call fast and send multiple emails.
Best in class enterprise engagement platform
What do you like best about the product?
Great product experience, high functionality
What do you dislike about the product?
There isn't much I dislike about outreach, it's a pretty stellar platform and it works exceptionally well for enterprise sales teams.
What problems is the product solving and how is that benefiting you?
Best sequencing tool in the business. Take a lot of legwork to get up to par, and a ton of management thereafter to perfect, an AI-GPT tool would be massively helpful as an addition
Outreach has too many bugs to be a useful tool. I Do NOT recommend.
What do you like best about the product?
I like that when Outreach Kaia is activated, it records meetings and provides a transcript so that it's easy review what was said when making notes after the call if needed. The reporting functions in Commit are also nice to a point.
What do you dislike about the product?
Ever since we switched to Outreach it's been a constant battle to see what the next bug will be. My computer has had issues with Chrome crashing, which apparently is a known Outreach bug. Sometimes when we try to access a template, we get a sad emoji-looking square that pops up. You can't skip a step in a sequence without risking it breaking the sequence for some reason, which used to be possible with our previous system and is helpful when we've just reached out to a customer but still want the automatic reminder to reach out. Ring Central has issues all the time to the point I usually have to make a call separately and then log it in Outreach.
Basically, I find the buggy issues in Outreach to be more of a hindrance to my productivity than the positive elements it might have. It's also not user-friendly. It took several training sessions for us to understand where to go to find the items that used to be easy to use in SalesLoft. Their training team also needs work because the trainers we dealt with did not seem to understand what we needed and while they were willing to have several sessions with us, most of them were not helpful at all.
SalesLoft also had an amazing report function where we could customize our own reports and move the columns around to make it easy to see whichever columns the user wanted to see. It was so easy stay on top of our pipeline and make edits from the report. With Outreach, the customization is only at the company level so we are all stuck with the columns we get in the order we get them. Since several teams use Outreach we each have to deal with data that doesn't relate to us to make it work for all.
I can't stress enough how much Outreach takes time out of my day with bug issues more often than it helps me with my sales process. I do NOT recommend it.
Basically, I find the buggy issues in Outreach to be more of a hindrance to my productivity than the positive elements it might have. It's also not user-friendly. It took several training sessions for us to understand where to go to find the items that used to be easy to use in SalesLoft. Their training team also needs work because the trainers we dealt with did not seem to understand what we needed and while they were willing to have several sessions with us, most of them were not helpful at all.
SalesLoft also had an amazing report function where we could customize our own reports and move the columns around to make it easy to see whichever columns the user wanted to see. It was so easy stay on top of our pipeline and make edits from the report. With Outreach, the customization is only at the company level so we are all stuck with the columns we get in the order we get them. Since several teams use Outreach we each have to deal with data that doesn't relate to us to make it work for all.
I can't stress enough how much Outreach takes time out of my day with bug issues more often than it helps me with my sales process. I do NOT recommend it.
What problems is the product solving and how is that benefiting you?
It's supposed to be helping me be more productive and efficient in the sales process. It has lots of features such as tracking calls, emails and meetings along with reports but due to how many bugs it has, I don not feel it benefits me much or often.
Good platform
What do you like best about the product?
I like how easy it is to automate messages to prospects for sales folks. Its easy to create sequences and share with other teammates. Also, I love the scheduling calendar feature!
What do you dislike about the product?
My team and I find very little success using outreach. The ROI really isnt there, as it feels more like a check the box item. We find more success with very tailored emailed.
What problems is the product solving and how is that benefiting you?
Sales helps me send out hundered of emails a day. it also tracks my calls
Efficient outbounding; great collaboration tools & functionality
What do you like best about the product?
I have everything that I need within Outreach to make dials, send emails, create sequences (with A/B testing), etc. It's a great all-in-one tool that allows me to prospect efficiently.
What do you dislike about the product?
It can be difficult to diagnose problems within Outreach. Why did my email bounce? Why are my emails not sending? Why can't my call connect? Etc. Support is great though.
What problems is the product solving and how is that benefiting you?
Sales outbounding can be incredible inefficient, but Outreach helps you standardize tasks in an organization manner which increases productivity significantly. Performance has certainly increased over time
Combine outreach with favoured tools to drive sales growth
What do you like best about the product?
provides sales teams with a comprehensive and optimised tool for tracking key data. It allows for effective consolidation of contacts, leads, accounts and more from multiple sources with support for LinkedIn, email systems such as Gmail or Outlook, Salesforce integrations and other plugins. In addition, the customer support team is incredibly responsive when it comes to suggesting new ways to improve products and services. Having all of this functionality in one convenient place allows for tremendous growth potential.
What do you dislike about the product?
I find the complexity of Outreach daunting and challenging to train new staff on. In addition, its search function is not optimal for finding leads that require significant data entry. Finally, automated broadcasts can be aggressive and can feel intrusive; however, email automation software offers significant benefits despite the initial cost.
What problems is the product solving and how is that benefiting you?
I've benefited from outreach by being able to more easily reference credible external sources on our website. This gives customers greater confidence in my work and makes them more likely to engage with it.
Great solution for SDRs
What do you like best about the product?
Great platform to conduct, manage and measure all outbound activities. Very easy and intuitive to use.
What do you dislike about the product?
Cannot think about any negative aspects.
What problems is the product solving and how is that benefiting you?
Managing all outreach activities as a user, easy access to reporting to measure activities of all team members (with great breakdown for granular view).
Great way to understand open and click rates to priorities leads
Great way to understand open and click rates to priorities leads
BDR Manger
What do you like best about the product?
The organization of the platforms allows my team to queue up their days successfully. Its simple and easy to use which allows them to streamline their workflow. They live, breath and die off of Outreach. Major Fan!
What do you dislike about the product?
There is no complaints on my end. Whenever there is an issue, the support team is quick to jump and problem-solve. I appreciate the create communication and the KB articles that are self guided.
What problems is the product solving and how is that benefiting you?
My BDR team uses it for their outreach/ engagement. They make their outbound calls from it and use the sequence for outreach tactics. The analytics are top notch.
Robust product, with some really great features
What do you like best about the product?
It is very robust. Lot's of features available that meet our needs and then some. The user face is easy to navigate and is effective for SDR's and AE's to use. Call sound quality is usually pretty good.
What do you dislike about the product?
Even after saving a setting or update to a contact, you have to refresh the page to see the change or update. There are times where screens load slowly. It does require a decent about of administration work to keep everything humming along - but I suppose most tools like this do.
What problems is the product solving and how is that benefiting you?
Outreach helps us efficiently cold call and email. It keeps everyone in the sales organization on the same page across our different channels of out reach. We also use Outreach to manage SDR and AE activity.
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