Outreach Sales Execution Platform
OutreachExternal reviews
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Great for sending a high volume of prospect emails
What do you like best about the product?
I like the snippets and template options so that you don't have to waste time drafting emails when you're reaching out to a ton of prospects.
What do you dislike about the product?
I disliked how often you had to login and change passwords. I feel like I was changing my passwords once a month.
What problems is the product solving and how is that benefiting you?
Helped with productivity and was able to reach out to more prospects because of it. It's great for setting reminders to follow up as well.
Recommendations to others considering the product:
I think it's a really intuitive tool to use in sales teams.
Recommend Outreach, but they need to work on their outages
What do you like best about the product?
Have lot's of automation capabilities; sequences are easy to configure and use. Users like the UI and say it is easy to use and feel it is stronger than the competition.
What do you dislike about the product?
Have had a lot of outages in the past 6 months which can be very disruptive to our teams. A better, real-time SFDC connection would be helpful to more nuanced automation as well/
What problems is the product solving and how is that benefiting you?
Streamlining SDR and AE call and emailing processes; allows them over the course of the day to call/email many more prospects in an automated fashion for increased productivity
Great for insights and scaling outreach efforts
What do you like best about the product?
-seeing when and how often people have read an email, also helpful when you see that an engaged prospect isn't reading your emails, you can seek out alternatives
-east to use templates to message at scale
-east to use templates to message at scale
What do you dislike about the product?
-locked template options, I realize this is org specific, but I have moved away from using Outreach in companies that use this feature since it removes the ability to tweak templates to your personal voice
What problems is the product solving and how is that benefiting you?
No longer having to copy past emails into dozens of email windows, helps speed up and create a routine around outbound prospecting. It's a great time saver and having insights into what gets opened and what doesn't helps fine tune approach.
Very convenient and easy to use
What do you like best about the product?
It makes responding to my customers quick and easy. I like the default verbiage that I can save for future use.
What do you dislike about the product?
I didn't find anything that I disliked about this software.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to type out repetitive emails fully. The benefit is the amount of time it saves so that I can focus on other tasks.
Outreach - An Honest Review
What do you like best about the product?
Ability to create sequences with pre-panned cadences. Great for getting into a rhythm when making cold calls and removing tediousness such as flipping back and forth from Salesforce.
What do you dislike about the product?
Reporting and Dashboard capabilities and navigation. Unable to drill down or expand upon specific data off of Activity dashboards i.e. calls Made / Emails Sent
What problems is the product solving and how is that benefiting you?
Listening to recorded calls with my team helps to provide first-hand insight and acts as a phenomenal coaching resource to pinpoint areas of opportunity.
Recommendations to others considering the product:
Learn how to use the tool thoroughly before you start creating and activating prospecting sequences
A near-perfect sales companion
What do you like best about the product?
I love that Outreach takes care of the mundane aspects of sales follow-ups, while still allowing a personable approach. For me, the email sequencing capabilities have changed my workflow and enabled me to scale up my outbound, so I can't live without it.
What do you dislike about the product?
There are some technical quirks that make managing sequences a little tedious, as well as in-platform navigation. For example, on the dashboard, clicking "back" removes previously selected filters. It's best to open new tabs when editing multiple records, which is sometimes frustrating.
What problems is the product solving and how is that benefiting you?
We're solving the problem of building a scalable, measurable and automated sales process that still allows for human interaction. As a result, we've seen record quarters and been able to increase our output while retaining a lean team.
Recommendations to others considering the product:
Make sure your CRM is well set up before integrating Outreach, make sure everyone is trained on best practices for sequence management.
great product - but a lot of improvements can be made, especially on the quality of the phone calls
What do you like best about the product?
the UI and ease of use is what i like the best
What do you dislike about the product?
a lot of improvements can be made, especially on the quality of the phone calls
What problems is the product solving and how is that benefiting you?
automating a lot of manual tasks, keep track of your activity
Outreach is a great tool for automating tasks in your sales process.
What do you like best about the product?
I like how easy it is to use and how well it integrates with our other sales stack.
What do you dislike about the product?
I wish we could send bulk calendar invites as Gmail invites.
What problems is the product solving and how is that benefiting you?
I am saving a lot of time that I usually spent sending emails and doing things manually that are now automated.
Great for automating emails
What do you like best about the product?
How it automates email sends and saves time
What do you dislike about the product?
how it bugs and logs you out every few months
What problems is the product solving and how is that benefiting you?
it forgets your password and locks you out every so often
Detailed implementation and a helpful tool!
What do you like best about the product?
We were already using Outreach for our BDR team, but when we expanded across our GTM functions, the entire process was pretty smooth and straightforward. The implementation team was incredible accesible and helpful and everyone pretty much always had an answer for the questions we had. If they didn't, they made sure to either fidn th answer for us, or point us in the direction of someone that did.
What do you dislike about the product?
Since I had used the platform in our BDR org, some of the training seemed redundant. Overall, at the end of user training, I felt prepared to train our teams on usage for the platform. I will say, they did tailor the training a bit to reflect that those of us going through the expansion had used the system before, and most of the redundant training was just something we had to go through to be checked as knowledgable before being allowed to train others.
What problems is the product solving and how is that benefiting you?
We are allowing our entire Revenue Organization to eliminate a lot of manual work, giving them valuable time back. There is a solution for every team on Outreach, and the training sessions showed us how to train for best use cases across the board.
Recommendations to others considering the product:
If you're looking for a tool for part or all of your GTM teams, check out Outreach! People across your teams may be surprised about the ways they can use the tool. It does seem on the surface that it may be better suited for just SDRs and AEs, but there is something for everyone with the inbox integration, SFDC plugin; and the automation sequences, templates, and snippets can provide.
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