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Great tool for growing companies
What do you like best about the product?
We bought Outreach for the automation, but stayed for the standardization.
One of the best side effects of implementing Outreach was that it helped our team stay on message. Initially our conversations were about data visibility and automation, but this too turned out to be one of those unintended side effects, which we've greatly benefited from.
One of the best side effects of implementing Outreach was that it helped our team stay on message. Initially our conversations were about data visibility and automation, but this too turned out to be one of those unintended side effects, which we've greatly benefited from.
What do you dislike about the product?
It feels like parts of the platform can be a bit disparate and can be more difficult than necessary to navigate. For example, why do I go into the settings section to find information on the state of my team's sequences, instead of it being in the reports section?
What problems is the product solving and how is that benefiting you?
Automating our teams tasks, getting the appropriate amount of touch points on each prospect, standardized messaging and data visibility.
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Outreach for Sales Management - Absolute Must!
What do you like best about the product?
We have a sales department of about 10 using Outreach and it has dramatically assisted in optimizing our sales automation. Being an admin and evaluating Outreach from the start, the set up and integration to our existing stacks was not only seamless, but our Outreach CSM was there every step of the way to assist. Following our initial setup, our CSM (Customer Success Manager) has been beyond responsive and attentive to our needs, meeting with us as frequent as necessary. From implementation to now fully using the tool, Outreach has been crucial in our increased success and I would never go back to not having it in our sales stack. It has allowed automation and assistance from everyone in business development, to outside sales, to inside sales.
What do you dislike about the product?
Not much to say here! Outreach is growing, if there is something you dislike or a feature or function you need, their support and product team will work on road mapping to make it happen.
What problems is the product solving and how is that benefiting you?
Outreach is helping us with automation and follow up. Our sales force is able to focus on selling and helping existing customers while Outreach assists them in reaching new accounts, following up, and prioritizing their day.
No brainer...
What do you like best about the product?
This is a must have for anyone selling anything at scale. Set up is relatively easy. A/B testing is encouraged and supported in a way that makes it easy to implement at scale.
What do you dislike about the product?
Many permissions are global and I have needs for more dynamic permissions. Example - email throttle is all users - I would like an option for select users .
What problems is the product solving and how is that benefiting you?
Scales the efficiency, optimization and uniformity of my go to market motion for my team. I love Outreach.io!
Recommendations to others considering the product:
This has more than doubled what my team can achieve. Outreach.io does the heavy lifting to align my team to a solid cadence and helps me track what we can improve in our approach. Best yet, it all maps directly back to Salesforce so my system of records are in great hygiene.
SDR using Outreach to improve efficiency and increase success
What do you like best about the product?
I really like the ease of importing and putting prospects into sequence and then managing communication: calls, emails, follow-up is very easy to do! We were using SalesLoft previously and had difficulty reaching prospects because our emails got flagged as spam. Outreach definitely increased our open rates, and Outreach Voice was a huge upgrade over our current system.
If we ran into any challenges, the support team was very helpful and responded quickly.
If we ran into any challenges, the support team was very helpful and responded quickly.
What do you dislike about the product?
-Sync with SalesForce caused some API issues with saving notes. We had several tools feeding in at once that made it challenging to update sometimes.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
What problems is the product solving and how is that benefiting you?
Outreach has allowed us to more quickly and consistently reach our prospects via phone and email. The sequences keep the SDR team organized and communicating at the correct time and the follow-ups ensure you don't miss anything.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Recommendations to others considering the product:
If you need a tool that will provide: improved visibility on prospects and metrics, as well as ease of use/sequencing and great call quality--Outreach is definitely the right tool!
Great product - infinite analysis capabilities
What do you like best about the product?
Highly drill-able metrics. Clicking into anything on the app gives you the data that makes up the number. You can look at results by team, rep, lead, etc and move on from there.
What do you dislike about the product?
Cant add calendar rotators for people without seats in outreach. We had to solve this by using outside cal links.
What problems is the product solving and how is that benefiting you?
Reporting and scalable email campaigns. Trackability by rep has been improved greatly.
Great tool to increase production and revenue
What do you like best about the product?
Sequences are what make this software. Within the sequence, the tasks are create for the agent. Thus making it much more simple for an agent to manage the customer pipeline.
What do you dislike about the product?
The only thing i don't love, is that it only syncs Accounts and Contacts. We use mainly the salesforce opportunity in our instance. But i've created flows for it to work more seamless.
What problems is the product solving and how is that benefiting you?
The pipeline fall-out. With the sequences, agents are able to have call tasks, email, and cover all parts of their sales pipeline. Instead of manually scheduling all these tasks, outreach sequences do this for them.
Outreach is an all-encompassing Sales platform that is a onestop shop for all areas in Sales.
What do you like best about the product?
Best features:
- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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What do you dislike about the product?
Difficulties / Opportunities for Outreach:
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
What problems is the product solving and how is that benefiting you?
As a Enterprise Business Representative, and a current customer of Outreach, we've filtered through about 4 Email/Call/Marketing Tools for our company which is constantly growing. Outreach seemingly has blown all out of the water, not only in the level of customer service and the ability to schedule 1:1 time with a customer success manager for administrative help or troubleshooting, AND training. We've seen call numbers soar, as Outreach continues to improve, and Outreach has been a key tool in tracking email data and lead upload information across our entire organization. I'm looking forward to watching Outreach continue to build and improve it's software, and seeing new ways to visualize our sales data and outbound/inbound efforts across our SDR Team.
Recommendations to others considering the product:
It's a great tool, once you know how to use it. There are a lot of features, and nuances that are more advanced than other tools. Plan for a few weeks of getting used to this aspect from a training and ramp perspective and your sales organization will soar.
Outreach platform is critical for my sales team
What do you like best about the product?
Sales work flow automation reduces the amount of mundane tasks for my reps. The ability to create and automate contact with prospects through sequences is invaluable. They are constantly adding features such as text activity reporting. Chat support is very convenient and timely. We have had to use additional levels of support beyond chat support and have been pleased.
What do you dislike about the product?
Outreach is not yet as mature as some other SAAS offering such as SalesForce. But they are making advances every week.
What problems is the product solving and how is that benefiting you?
Outreach is a force multiplier for my team. My small team can do more with less time, giving them ability to focus on critical deal tasks.
Recommendations to others considering the product:
Understand your target market and be ready to develop messaging, lots of messaging. You will be effective with short content and many touches. We try to keep email content to 4 sentences.
Great Tool for Outbound Prospecting
What do you like best about the product?
Very easy to setup, configure, and use.
Support is top notch. Highly responsive.
Support is top notch. Highly responsive.
What do you dislike about the product?
There's very little to dislike, it's an excellent tool.
What problems is the product solving and how is that benefiting you?
Keeping track of outbound prospecting efforts.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Recommendations to others considering the product:
At the price they charge, it's a steal.
Using Outreach in Business Development/Sales
What do you like best about the product?
The thing I like best about Outreach is the Outreach Everywhere feature. It makes accessing company and prospect information very easy. Whether its finding the last activity with an organization or adding new prospects to sequences while in a separate CRM system, Outreach Everywhere has been an excellent tool.
What do you dislike about the product?
My dislike would be when making calls, sometimes you run into a C-level prospect that might not but on the directory, and the only way back to the operator is to hang up the call. When you hang up and call again, the sequence wont allow you to log notes on the first call, and will register it as a call that was "not logged". If only there was a way to log those initial calls so they don't look like false statistics.
What problems is the product solving and how is that benefiting you?
Follow up with prospects has greatly improved on our sales team. We are able to set follow up tasks with different priority levels which allows us to focus our time on warmer leads and cipher through the cold stuff.
Recommendations to others considering the product:
Outreach University is very helpful as well as reaching out to Outreach support.
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