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Massive productivity, simple to setup
What do you like best about the product?
Consistent messaging
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
What do you dislike about the product?
Easy to start, hard to perfect
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
What problems is the product solving and how is that benefiting you?
Our productivity and consistency in messaging has skyrocketed. The ability to drop leads into a sequence and know they will be followed up on with diligence and accurate content is huge.
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I've tested 4 solutions for various months each, and love Outreach
What do you like best about the product?
Easy to set up, yet incredibly powerful if you use it correctly.
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
What do you dislike about the product?
I don't think there's anything in particular that I dislike. I'm pretty happy with it all. The cost to value ratio is great.
What problems is the product solving and how is that benefiting you?
More pipeline built faster, with less reps.
Recommendations to others considering the product:
Definitely do it!
Reach Clients/Track Emails/Organize Prospects Efficiently/Receive Amazing Customer Support!!
What do you like best about the product?
With any question I have I use the chat button and receive answers from a real person almost instantly. They are very helpful and always respond very quickly.
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
What do you dislike about the product?
I am currently waiting on better better mapping between Salesforce and Outreach. We have all the necessary information, but if I was able to search by any field I would find it to be more useful.
What problems is the product solving and how is that benefiting you?
I have everything in one place. I am reaching my clients and staying organized.
Recommendations to others considering the product:
It has been a game changer. When you make the implementation in your business make sure that you are using the chat button for any questions. Everything you could want to do is simple and straight forward. There support videos and straight to the point and short. Not drug out like some others you come across.
Have the conversations that matter.
What do you like best about the product?
Outreach simplifies so many of the day-to-day interactions my team needs to have with our customers. My reps are more productive and have built in guidance around next steps for clients. Its an incredibly powerful tool for new agents and veterans alike. The system ensures that my emails reach the right people without a lot of bounces or blacklisting. That alone was a major improvement over gmail and Salesforce.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
What do you dislike about the product?
It can be tricky to get reps that are resistant to technology onboard with something like this. It took me nearly a year to crack one of my teams. However, once they saw my other teams using it, they increasingly want a shot at it as well.
What problems is the product solving and how is that benefiting you?
It's easier to onboard people when you can hand them an entire tool set for communication.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
Recommendations to others considering the product:
Make sure you are giving ample attention to internal adoption. Owning a wrench doesn't make you a mechanic. This is not a system you can turn on and forget, you have to sell it internally. Find your champions and promote the hell out of it. Lean on your Account Manager for internal training and demos.
Amazing prospect/customer sales automation platform
What do you like best about the product?
I like that anyone from a one man sales/marketing department to a extremely large and complex sales organization can customize and deploy this software and almost instantly see results.
What do you dislike about the product?
It would be nice to have all bills rolled into one annual payment or broken out into monthly installments.
What problems is the product solving and how is that benefiting you?
Being responsible for prospecting, sales, and customers management is more easily accomplished with the use of this incredible tool!
Perfect Mass Email Automation Platform
What do you like best about the product?
It's easy to use and helps automate my email campaigns. I later can track who has opened or clicked on the email and prioritize those leads.
What do you dislike about the product?
Sometimes we have a lag in syncing with Salesforce.
What problems is the product solving and how is that benefiting you?
Shortens the time it takes BDRs to create email content and email prospects. We now can email more prosepcts and focus on the ones that are engaged with content.
Recommendations to others considering the product:
Someone needs to clean the amount of templates created. This should be a manager, or sales operations role. It's also helpful to use their tagging system, but make sure the tags are consistent throughout your team.
This software was a game changer for my company.
What do you like best about the product?
The ability to build and use Sequences to target different ypes of customers is incredible.
What do you dislike about the product?
I wish that it was more prone to syncing with outside software. It is able to sync with other tools easily but I wish the sync was deeper in terms of the data traded back and forth.
What problems is the product solving and how is that benefiting you?
We've been using it to organize our leads and targeting them based on their location and their needs.
Can't Imagine my Sales Process Without Outreach
What do you like best about the product?
First of all, it was easy to setup and get started. I had no problem with syncing my mail server and Salesforce. If another user had a problem, they were able to reach out to our CSM and she would respond very quickly; the mini how-to videos on the site were key as well.
What do you dislike about the product?
There aren't too many things that i dislike about the platform. They are constantly adding new features and it sometimes gets overwhelming with new things. The bi-weekly touch points with our CSM definitely help.
What problems is the product solving and how is that benefiting you?
Before using the tool, our conversion rates were horrendous. After implementing and making a few tweaks, our conversion rates have dramatically increased throughout the company.
Recommendations to others considering the product:
Designate a team/person as the admin. Don't give the ability to create content available to everyone because users will be overwhelmed with the amount. Also, work with marketing to provide input for content so admins aren't overwhelmed with creating. The ability to designate teams is helpful for reporting.
Dedicated to scalable inside sales success
What do you like best about the product?
As a Sales Automation tool, Outreach enables our sales reps to engaged a large volume of prospects on a very personal level. It's high email deliverability rate, ease of use, and exception customer support, makes OutReach a necessary technology in our Sales Stack.
What do you dislike about the product?
The reporting within OutReach is not as centralized as it could be and some of the metrics are not aligned with the overall reporting structure within our Marketing Department. The information is spread around in various location within the tool.
What problems is the product solving and how is that benefiting you?
Prior to OutReach, Sales reps created and managed their own templates in word documents with no insight into their effectiveness. OutReach has deliver a reliable solution that delivers unparalleled insight into the effectiveness of our reps.
Skyrocketed our SDR efforts/Overall efficiency increases
What do you like best about the product?
Top uses:
1.) Sequences with automated reply threads when there is no response. Easily quadruples (or how every many is setup) touch points per prospect without need to send additional emails manually.
2.) Better sales task management. Previously used task management in salesforce. This was great but Outreach allows a real-time activity log to show past interactions on one page. I can run custom task list to execute on to stay on track with higher priority prospects.
3.) Next level call management. Outreach Voice enables us to track/report on number of calls easily (instead of in salesforce which would have had to be created as separate call tasks which is tedious). We also use the local dialer phone bridge that allows us to call a prospect from a number that has their area code. This makes it more likely for them to pick up.
4.) Various efficiency increases. We now have a comprehensive shareable email template library with answers to objections, no-reply one-offs, past campaign emails, etc. Tagging prospects is a lot quicker and easier then dealing with it in salesforce.
5.) Deeper touch point reporting. Before outreach, number of calls, emails, and LI tasks per sales rep was not being tracked. Now we are tracking this to ensure we are meeting activity goals.
1.) Sequences with automated reply threads when there is no response. Easily quadruples (or how every many is setup) touch points per prospect without need to send additional emails manually.
2.) Better sales task management. Previously used task management in salesforce. This was great but Outreach allows a real-time activity log to show past interactions on one page. I can run custom task list to execute on to stay on track with higher priority prospects.
3.) Next level call management. Outreach Voice enables us to track/report on number of calls easily (instead of in salesforce which would have had to be created as separate call tasks which is tedious). We also use the local dialer phone bridge that allows us to call a prospect from a number that has their area code. This makes it more likely for them to pick up.
4.) Various efficiency increases. We now have a comprehensive shareable email template library with answers to objections, no-reply one-offs, past campaign emails, etc. Tagging prospects is a lot quicker and easier then dealing with it in salesforce.
5.) Deeper touch point reporting. Before outreach, number of calls, emails, and LI tasks per sales rep was not being tracked. Now we are tracking this to ensure we are meeting activity goals.
What do you dislike about the product?
Reporting/advanced search is a bit difficult to figure out when getting data on true touch points, opportunity rates, prospect counts based on criteria, etc.
What problems is the product solving and how is that benefiting you?
Biggest benefit is the increased touch points in email based cold prospecting in order to get a reply. Others are task management for high volume pipeline, on boarding new sales with set standards/practices, calls with dialer, etc. as noted above.
Recommendations to others considering the product:
Outreach has the best ROI for SDR activities.
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