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Powerful Sales Tool
What do you like best about the product?
The Outreach sequences automate staying in touch with the prospect not only for the first touch, but for 10+ touches over the course of several months. And the engagement metrics — both singular and aggregated — are also directly visible to my team, which isn’t the case with our Marketing Automation software.
After our first two months, our email open rate increased from 15% using MA software to 31% with Outreach. And unlike our MA software, the salespeople have direct access to control their sequences and can determine the pace of execution on their own, whereas MA requires admin intervention, which can slow the process significantly.
We are using Outreach to connect with people we haven’t heard from in a long time. They’re creating dedicated campaigns to try to spark their interest in a new product, a change in a product, an upgrade, general news about their industry — things we think they should be aware of. We’re able to do this in a much more targeted way than we could with the MA software because it’s easy to use and all controlled by the sales reps.
After our first two months, our email open rate increased from 15% using MA software to 31% with Outreach. And unlike our MA software, the salespeople have direct access to control their sequences and can determine the pace of execution on their own, whereas MA requires admin intervention, which can slow the process significantly.
We are using Outreach to connect with people we haven’t heard from in a long time. They’re creating dedicated campaigns to try to spark their interest in a new product, a change in a product, an upgrade, general news about their industry — things we think they should be aware of. We’re able to do this in a much more targeted way than we could with the MA software because it’s easy to use and all controlled by the sales reps.
What do you dislike about the product?
Outreach needs to develop a better visual representation of sequences so that users can easily navigate through their choice of sequences and understand what will be happening to recipients.
What problems is the product solving and how is that benefiting you?
Increases contacting and selling success rates.
Improves customer retention
Increases prospecting and selling time by decreasing busy work in the CRM and email
Directs salespeople to hottest prospects
Improves customer retention
Increases prospecting and selling time by decreasing busy work in the CRM and email
Directs salespeople to hottest prospects
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Huge time saver!
What do you like best about the product?
I love that I can create and automate the sending of single and multi-step sequences to my contacts. I'm a Sales Account Executive, and having this automation and control of when emails are sent, allows me to concentrate on my day-to-day responsibilities, while Outreach is working for me in the background. It's like having a full-time SDR working for me. Generating leads with minimal effort!
What do you dislike about the product?
The initial learning curve was difficult. Especially getting Outreach to sync up with my Outlook. With a little back and forth with support, we got it figured out.
Also, every time I change my general company login password, Outreach prompts you that you've lost connection, and it requires a password update as well. Small hassle...all things considered.
Also, every time I change my general company login password, Outreach prompts you that you've lost connection, and it requires a password update as well. Small hassle...all things considered.
What problems is the product solving and how is that benefiting you?
I'm able to reach more accounts, with minimal effort.
I'm generating higher quality leads, which leads to better close rates.
I'm reaching smaller accounts/contacts with Outreach automation, that I typically wouldn't reach out to manually.
I'm generating higher quality leads, which leads to better close rates.
I'm reaching smaller accounts/contacts with Outreach automation, that I typically wouldn't reach out to manually.
Recommendations to others considering the product:
Utilize Outreach support. If you don't, you'll get frustrated.
It's best of breed, no question about it
What do you like best about the product?
The data we're able to extract from it is extraordinary. We're able to take things a step further from traditional vanity metrics (i.e. dials, emails, etc.) and lagging indicators (meetings booked, completed etc.) and get a much more in depth view of what the teams is doing. We're able to understand what types of personas our team is reaching out to, the amount of those personas, what sequences they're relying on most and where they're seeing success, if they're falling behind in their tasks, etc, I could go on but the list would get to long.
What do you dislike about the product?
The platforms UI/UX could be a little more user friendly, sometimes it's overly complicated. Makes it a little more difficult to get the most value possible. The dashboards available in the platform are decent but difficult to find ang again the UI/UX could be better.
What problems is the product solving and how is that benefiting you?
We're able to maximize the production of our BDR team while being able to get a much more in depth picture of the metrics that matter to our success.
Recommendations to others considering the product:
Use their expertise on how to use the platform they know best. I recommend using their professional services at the time of onboarding. The team is highly skilled and will help you get out of the gate much quicker and with best practices in place. This platform does not do the work for you, if you're looking more a mail merge tool go elsewhere. You should have a fully baked use case and understanding of how you would like to execute and what you would like to achieve prior to engagement.
SDR efficiency through the roof
What do you like best about the product?
Prior to Outreach our SDR team felt a little sluggish and unfocused. It was a good team, but they spent so much time trying to figure out what they SHOULD be doing, that it ended up sacrificing time they could have spent thinking about HOW they were doing things. Outreach has streamlined our ADR process to the point where we are processing at about 4x the volume with the same team. Plus they add new features at a pretty fast pace.
What do you dislike about the product?
There are few features that would be "nice to haves" around triggers, but it sounds like they are coming soon.
What problems is the product solving and how is that benefiting you?
SDR efficiency. Calendar and meeting bookings. Email tracking. Call tracking. Really end to end sales process.
Recommendations to others considering the product:
We compared Outreach and Salesloft pretty closely. We are very happy with the decision and feel like we for sure made the right choice.
This platform is a big focuser!
What do you like best about the product?
I love how intuitive the platform is and how much sales knowledge was put into it. If you think about an outreach campaign that requires a specific feature, that feature is probably already built in. The voice/calling feature is very helpful and the team can work from anywhere. Also, the live chat which is included in the Premium Support plan allows us to reach out for their help in no time.
What do you dislike about the product?
We are not using it long enough to dislike something.
What problems is the product solving and how is that benefiting you?
We started seeing outreach campaigns, not as something that interrupts people but brings value. Yes, you have to reach out and it is an interruption, but if you do it right, it can be very successful.
Recommendations to others considering the product:
You will look at multiple platforms but don't even waste your time doing so. Outreach is the way to go. It's like HubSpot for outbound. They not only created the Outreach platform but also use it in-house. During one of their training sessions at their annual conference Unleash they presented "How Outreach Uses Outreach". Watch it and you will be amazed on how much people know about sales :)
Researching Sales Tools? STOP. You've found the BEST!
What do you like best about the product?
The support is absolutely amazing! Hands down the best. I hope one day our business has that level of customer service! Lol. The ease of use is great too. I can hire a new rep and have them up and running in their sequences within the day.
What do you dislike about the product?
I wish it had the ability to send different emails based on if the person opened or didn't open an email. This would be perfect to really target the correct messaging for every person.
What problems is the product solving and how is that benefiting you?
We are able to triple the amount of work we used to do before we had outreach. We can finally track KPI's and know what is working and what needs to be worked on.
Recommendations to others considering the product:
I looked at EVERY other company that is considered competition and outreach is HANDS DOWN the best! Their support is seriously amazing.
I Love Outreach.io
What do you like best about the product?
Outreach is easy to use for the reps , while still allowing great administrative controls.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
What do you dislike about the product?
There are some small UI tweaks that would make life easier.
What problems is the product solving and how is that benefiting you?
It makes all of our reps more effective and efficient; Outreach allows us to sell more.
Great tool for prospecting and account management
What do you like best about the product?
-Email tracking and automated follow up
-Sequences and templates for time saving
-Task management efficiency
-User intuitive dashboards
-Sequences and templates for time saving
-Task management efficiency
-User intuitive dashboards
What do you dislike about the product?
-Sequence/template cleanup
-Google calendar integration
-Google calendar integration
What problems is the product solving and how is that benefiting you?
Outreach solves a number of business challenges related to time management, rep efficiency, and effective communication with both new and current clients. The great automation and analytics lead to better engagement across the board.
Big fans of Outreach!
What do you like best about the product?
Fantastic sequencing, user-friendly UI, ease of use for reps, excellent customer service
What do you dislike about the product?
Some (little) lack of customization, but nothing too bad.
What problems is the product solving and how is that benefiting you?
Email deliverability, sequencing contacts on set cadences, a smooth UI for our BDR team
Super easy to stay organized!
What do you like best about the product?
My favorite part of Outreach is using triggers to automatically do something to a prospect's record once something else is done. For example, when prospect finishes a sequence, we have them trigger into a new sequence a few weeks later to keep people from slipping through the cracks if they haven't responded.
What do you dislike about the product?
Most things flow seamlessly, but sometimes Outreach is slow to sync with Salesforce. I also wish it was a little easier to pin which sequences and specific steps directly led to meetings.
What problems is the product solving and how is that benefiting you?
We are always testing out different features in Outreach to save reps time staying organized. Whether that's sequence automation, or views to help keep track of different types of tasks. A big initiative we are using Outreach for right now is creating a content calendar - going through our sequences from this year to figure out what worked when to create a more strategic plan for next year.
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