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Powerful and feature-rich sales tool
What do you like best about the product?
Best part is that calling and emailing is perfectly integrated. They have a pretty unbelievable task manager: while I am on a call task, I can click through my prospect's info in the same window, and then with just one click, I go to the next call task. Hours saved. All in one place. I moved away from Reply.io for this feature!
What do you dislike about the product?
since it's a powerful tool, there is a bit of a learning curve but they have great support staff who answer super fast and super well. i am excited to become a pro user to take advantage of all their features!!
What problems is the product solving and how is that benefiting you?
sales calls, scaled outbound email sales, drip campaigns,
Recommendations to others considering the product:
it's not that expensive and it's super worth it. i think it will turn my business around. honestly.
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Supercharge your sales!
What do you like best about the product?
Easy to use. Lots of flexibility. It's great for small and large teams.
What do you dislike about the product?
Limited support for smaller team! I wish they would offer dedicated support.
What problems is the product solving and how is that benefiting you?
Outreach helps large and small team effectively manage their outbound and inbound sales efforts. It allows individual contributors to access powerful templates and create sequences that automatically engage prospects.
Increase productivity of your sales team
What do you like best about the product?
Outreach has been innovating, pushing new features on an ongoing basis and delivering a high quality service every time. Outreach has become and irreplaceable part of my sales team's tool kit and a neccessary tool for us to operate. The ability to track and record calls with Outreach Voice has enabled me to ensure that our messaging is consistent across reps as well as allow me to offer coaching I otherwise wouldn't have had the bandwidth to do. The setup process was very easy and we had an amazing Customer Success Rep that got us up and going on the Outreach platform in no time and my team has full adopted Outreach as a business critical solution. Additionally, any issues that have come up have gotten quick responses and the support team is very easy to work with.
Top-notch support from our Customer Success or Support team
Top-notch support from our Customer Success or Support team
What do you dislike about the product?
Currently Outreach doesn't support the "new Gmail" which is unfortunate as several members of my team would prefer to be able to leverage this, but I am certain they will release this functionality soon.
What problems is the product solving and how is that benefiting you?
Outreach has enabled my sales team to manage their pipelines better, conduct consistent and thorough campaigns and eliminated leads and opportunities falling through the cracks.
Changed my life as a BDR.. and as an Account Executive
What do you like best about the product?
Basically, I couldn't live without Outreach.
*Salesloft vs Outreach:
I was using SalesLoft before, but found that there wasn't performance tracking. With Outreach, I can easily see which templates work better than others. Also, I found that sometimes my calls would crash in the middle of a conversation with Salesloft. None of that ever happens with Outreach.
*Performance and scale:
Outreach allows me to have high email deliverability because I can import CSV files and automatically schedule emails to go out.
*Setup:
Outreach was implemented in my team when I was on holidays (eek!) - but it was so user-friendly and had such a great UX that I was on-boarded within a week!
*Support:
The team at Outreach is SO helpful. I'm very demanding when it comes to support, and they've always been super reactive. THANK YOU!!
*Salesloft vs Outreach:
I was using SalesLoft before, but found that there wasn't performance tracking. With Outreach, I can easily see which templates work better than others. Also, I found that sometimes my calls would crash in the middle of a conversation with Salesloft. None of that ever happens with Outreach.
*Performance and scale:
Outreach allows me to have high email deliverability because I can import CSV files and automatically schedule emails to go out.
*Setup:
Outreach was implemented in my team when I was on holidays (eek!) - but it was so user-friendly and had such a great UX that I was on-boarded within a week!
*Support:
The team at Outreach is SO helpful. I'm very demanding when it comes to support, and they've always been super reactive. THANK YOU!!
What do you dislike about the product?
Nothing comes to my mind! I wish they had an out of the box integration with LinkedIn.
What problems is the product solving and how is that benefiting you?
Clearly organizing my email sequence is a huge benefit - I'm not sure how I would do this otherwise!
Best product in our sales stack
What do you like best about the product?
Outreach makes task management easy. Instead of constantly setting reminders and writing post-it notes, I am able to view all tasks in Outreach and easily sort through prospects and customers by location. The transparency into who owns a prospect and details of email opens and replies is really great. The gmail plugin makes it really easy to track emails without writing them from the platform. Outreach Voice is really easy to setup and use from an admin point of view. Our customer success manager is always available and doesn't hesitate to set up a call if we have questions.
What do you dislike about the product?
The analytics and reporting could be a lot better. Currently, you have to click through multiple options and screens in order to get some of the metrics that I would like to see.
What problems is the product solving and how is that benefiting you?
We have been able to increase SDR and AE productivity by automating a lot of lower value tasks and focusing on efficiency. In the time since we have been using Outreach, we've grown the sales team by almost 5X.
Scale outbound/inbound and hone in on targets
What do you like best about the product?
We recently shifted towards an ABM approach and Outreach was a perfect addition to our tech stack. My team is able to scale their efforts while targeting specific organizations. We use a couple of other piece of tech that show us who/when to reach out to and another that serves up targeted ads to specific companies with over 20k employees. Outreach enables my team to go after targets simultaneous to getting ads which has led to a massive surge to our opportunity pipeline and increased our deal size by 2x (so far).We set this up at the beginning of July 2018 and within a week we were fully operational and ROI is already proven.
What do you dislike about the product?
It can be buggy at times and search functions are limited but the support team is super fast and helpful.
What problems is the product solving and how is that benefiting you?
Scaling our approach to maximize our reach and account based marketing.
Easiest to use, most powerful, constantly improved email tool
What do you like best about the product?
I love that Outreach is constantly updating it's tool to be better. The features are great and work exactly as described, but knowing that you're working with a company that is putting so much into improving gives you comfort that it's money well spent.
What do you dislike about the product?
The analytics are fine but not nearly as informative to the user as a tool like ToutApp. Luckily, Outreach beats them in nearly every other category.
What problems is the product solving and how is that benefiting you?
The biggest problem being solved is having quality communication with clients without having to spend too much of my busy time. Outreach helps me organize my emails, calls, and tasks so I am never missing an open opportunity.
Awesome for staying on top of prospects
What do you like best about the product?
Outreach is very easy to use. I was using it like a pro instantly. It has very helpful information on their support page outlining how to set up sequences, templates, snippets, etc. Anything you need to know is in there. And if you can't find it, you email them from the system and my questions are answered within hours and will also send helpful "how-to" videos. Awesome support!
What do you dislike about the product?
It doesn't integrate yet with LinkedIn in the sense I can not track responses I send to prospects. I can create tasks that tell me to use LinkedIn/Sales Navigator. But it doesn't pull in activity reports. Sales Navigator is a very important tool for reaching prospects, better than email and phone in my opinion. But I have to track my response rates manually.
What problems is the product solving and how is that benefiting you?
It saves a ton of time and doesn't let any prospects fall through the cracks. I also like how I can add tags to certain prospects so that I can fun lists for specific campaigns I want to run. I am eager to learn more about the new pipeline features. It's a great tool and keeps getting better.
Easy to use - makes follow up a breeze
What do you like best about the product?
CSM is super responsive to questions, the product is easy to use and constantly being innovated on, meets our needs. Happy that they are starting to add more features for Account Management instead of just Sales Development users.
What do you dislike about the product?
I wish that you could sequence multiple people in one email thread - instead of having a separate sequence running for each person. I also wish that Outreach could grab data based on date fields in Salesforce, it would make it easier for us to track renewals.
What problems is the product solving and how is that benefiting you?
Automate follow up of email, sending sequences and templates for information that is constantly repeated across customers and prospects. The meeting scheduling feature is very convenient to prevent the constant back and forth. It makes it easy to schedule time on calendars.
Recommendations to others considering the product:
Have a program in place to manage content and make sure your team is using the tool effectively. It's powerful!
Outreach - Awesome tool that has simplied prospecting follow up
What do you like best about the product?
Outreach automatically sends follow up emails to leads and cold call prospects. However, we have recently started use it to reach existing clients, and those clients that just go dark. Now we don't have to remember to send an email, it does it automatically, and notes it in Salesforce. We are able to send thousands of emails or just a few emails. It's up to you! And if we don't know how to do something, the response from your personal account manager is awesome. You literally get simple step by step solutions to what you are trying to do. This tool has become a must have for our pre-show and post show follow up from tradeshows and conferences. We have now added our national team to the platform.
What do you dislike about the product?
At this time, there really arent' any glaring dislikes. We went from nothing to something amazing.
What problems is the product solving and how is that benefiting you?
We were able to make AE's prospect time more efficient. Now an AE doesn't have to send 100 cold emails and then remember to send 100 follow ups to those cold emails. They system does it for you. Just upload the 100 names in seconds and send in minutes. Then follow ups are sent automatically in 3 or 4 days!
Recommendations to others considering the product:
if you handle a large volume of leads or cold emails, this is a must for automated follow up.
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