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Maximize your sales efforts
What do you like best about the product?
I love how Outreach is constantly striving to make their software even better whether it's their own ideas or ours as the customers. It's a very user-friendly platform that allows you to make sure you are getting the most out of your sales efforts. A/B testing is a must! Reporting is very strong for managers not only from an individual level but from a team level. Easy to identify the best email and the best sequence.
What do you dislike about the product?
I don't like how you can't select which email in future steps your prospects will receive. However, it sounds like you will be able to in the near future!
What problems is the product solving and how is that benefiting you?
Improving outbound sales efficiency. Being able to track and review email success metrics to always ensure you have the best campaign running. Holding sales reps accountable. Increasing the ease and number of cold calls our outbound team makes. Testing new email templates.
Recommendations to others considering the product:
-Easy for team members to use.
-Ramp up time for reps is minimal.
-We love it and so do our team members.
-Ramp up time for reps is minimal.
-We love it and so do our team members.
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Good product that keeps inventing!
What do you like best about the product?
-Product continues to evolve
-Customer appreciation is very high
-Responsive and helpful customer success
-Customer appreciation is very high
-Responsive and helpful customer success
What do you dislike about the product?
-Integration with Salesforce can run into bumps depending on complexity of your Salesforce instance
What problems is the product solving and how is that benefiting you?
-Automation of sales outreach
-Tracking efficiency of emails
-Tracking efficiency of emails
Recommendations to others considering the product:
-Better than Groove or any other competitor simply due to their pace of innovation
Excellent to help you stay accountable for what you might otherwise forget to do!
What do you like best about the product?
Love the ability to schedule emails to send in the future, with follow-up sequences on top!
Love that I never have to worry about prioritizing tasks, that's done for me!
Love having a comprehensive "Layout" of tiles that are critical to my ability to be relevant with our targets.
Love that I can gain insights into my team's day to day activity; it's easy to dig in to learn more with my AEs about what "Dead Ends" or common objections they're facing.
Love that I never have to worry about prioritizing tasks, that's done for me!
Love having a comprehensive "Layout" of tiles that are critical to my ability to be relevant with our targets.
Love that I can gain insights into my team's day to day activity; it's easy to dig in to learn more with my AEs about what "Dead Ends" or common objections they're facing.
What do you dislike about the product?
Reporting could be a bit more comprehensive, and easier to export out of Outreach.
Would love to not have to manually update data in Outreach once it changes outside of Outreach.
Would love to not have to manually update data in Outreach once it changes outside of Outreach.
What problems is the product solving and how is that benefiting you?
We're solving efficiency problems every day in our organization.
More comprehensive insights on activities, less time wasted typing "the same email" over and over again, and especially task management in a streamlined way.
More comprehensive insights on activities, less time wasted typing "the same email" over and over again, and especially task management in a streamlined way.
Necessity for any sales team!
What do you like best about the product?
Our Account Executives and BDR Team started using Outreach earlier this year and we have already seen a return on investment. My favorite feature is being able to easily create sequences for different prospect types and tracking metrics on them. Outreach also provides a schedule/calendar features which makes it easy for our BDRs to schedule meetings on behalf of our AEs.
What do you dislike about the product?
I'd love greater ability to segregate sequences and templates to specific groups. Outreach is constantly releasing new features and I believe this is on their roadmap already.
What problems is the product solving and how is that benefiting you?
Outreach allows us to scale best practices across multiple teams at our company. We can see metrics on which emails do best for open/reply. Outreach is also great for tracking activity into Salesforce.
Save time and maximize efficiency with Outreach
What do you like best about the product?
Being able to mass email my customers with product updates, send emails on behalf of my colleagues, and embed gifs into my emails
What do you dislike about the product?
It can be tricky to wire up the Salesforce integration
What problems is the product solving and how is that benefiting you?
Our sales team uses Outreach to prospect and easily add contacts to Salesforce, and the Customer Success uses it to automate workflows that took a lot of our time including automating outreach sequences & sending product updates to our users
Great Software to Streamline Sales Process
What do you like best about the product?
I love how Outreach has the sales process baked into their solution. Our SDR team never needs to leave Outreach. They can log calls, create notes, and email leads straight from Outreach. It has a great email deliverability, has an extremely friendly User Interface, and is a critical portion of our sales stack. Anytime there is an issue, the support staff does a top-notch job helping us out.
What do you dislike about the product?
I am not a fan of the new Outreach everywhere sidebar. I felt the older UI was easier to navigate and was more homogenous with the rest of the software.
What problems is the product solving and how is that benefiting you?
Outreach allows our sales team to scale their efforts with a combinate of automated and manual tasks for the team to accomplish. They do not need to think about targeting, they simply log-in and see what is due in their tasks section.
Recommendations to others considering the product:
Use your customer rep to leverage innovative ways of using the product. There is a lot of application.
Best Tool We've Purchased
What do you like best about the product?
My favorite part about Outreach is the amount of prospects I can handle at once. Before using Outreach, I was forced to be selective with who I prospected because I never wanted to lose one in the mix. Now I can handle hundreds, sometimes thousands, at once, and Outreach keeps them all organized and hot for me.
What do you dislike about the product?
There are a few things that could be better. One is the Opt-Out feature. I'm still working on differentiating between if the prospect opted out of email or out of calls. Right now it has them all in one place.
What problems is the product solving and how is that benefiting you?
I use Outreach for both prospecting and client management. I have sequences for both. For clients, I keep a longer sequence to keep touches with them and to make sure I talk with them at least once a quarter to address any issues they may be having.
Recommendations to others considering the product:
Get it. It's changed the game for me and my team. Their customer service is second to none as well. We looked at a few different products while shopping for this one, and I'm very happy we landed on this. I've tried trials of others similar and although they were decent, the use and ease of Outreach is what makes it awesome.
Powerful tool for outbounding campaigns and automation sales funnel workflows
What do you like best about the product?
Outreach is a great platform that makes sales development a breeze once you complete get the platform fully up and running. We use it for multi-touch outbounding campaigns using email and calls steps, all of which are very powerful and reliable. The Voice feature is robust and makes logging calls easy, and email deliverability rates are high (obviously as long as the email is valid). Setup was simple, and there were numerous self-service resources to help with the onboarding process. Their support team is very responsive and helpful with any issues regarding bugs, feature requests, or general troubleshooting. I have previously used Salesloft, which has very similar functionality, but found it to be more buggy and laggy. Outreach seems to run much more smoothly. I also enjoy the new features that are continually being added, along with product roadmap webinars.
What do you dislike about the product?
While there are numerous customizable features, there is room for additional customization (more options for Triggers, automation). The activity feed is cluttered and confusing to read, and email tracking overall could be streamlined both within Outreach and Gmail integration.
What problems is the product solving and how is that benefiting you?
Outreach has become a critical part of our small, but growing sales development function. We have been able to quickly scale outbounding campaigns, in addition to managing inbound lead workflows. Pipeline growth is one our biggest priorities, and Outreach is playing a critical role.
Outreach is awesome!
What do you like best about the product?
Super easy to setup and get a campaign running. I am the admin for this software and found it incredibly easy to get started. The customer success team is also awesome. Big shout out to Karlee for her creative thinking and outside of the box thinking. We were sending HTML emails and getting very low response rates. Once we switched to Outreach we got incredible engagement and a much higher delivery, open and response rate. Overall outreach is key to getting engagement with prospects.
What do you dislike about the product?
Not much, I would like it to be integrated with a tool other than salesforce for CRM systems. SugarCRM would be great. Since we don't use SFDC we import everything through spreadsheets. The process is straight forward.
What problems is the product solving and how is that benefiting you?
We have a unique business case with Outreach and it's exciting to see how well it works. We were trying to engage existing customers more effectively. We've been able to do that and much more with outreach. We realized personalization and the ability to mask that its a system was crucial to getting better engagement. Outreach is a necessity to our sales team.
Recommendations to others considering the product:
Integrate with more systems
Outreach has been an integral part of our sales development process
What do you like best about the product?
The functionality in reporting. It has made it very easy for us to correlate hours of work to results, and so on and so forth.
What do you dislike about the product?
It has a lot of key features built into the platform. If I were to nit pick, it would be to have a deeper level of functionality such as email response reporting and data aggregation.
What problems is the product solving and how is that benefiting you?
Automation of sales development tasks and not making sales calls from sales force
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