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Best Sales Automation on the market
What do you like best about the product?
My ability to run A and B testing in the background while being reminded of my calls, etc
What do you dislike about the product?
I wish it had a dialer in-bedded in it to make calling easier
What problems is the product solving and how is that benefiting you?
First touches without my need to track in SF or Outlook
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Why we can't sell without Outreach
What do you like best about the product?
- Outreach Voice allows our team to report on how many dials reps are making and how long those calls are lasting
- We always receive immediate support from the Support team - they're amazing!
- We surveyed our team internally and each member said they couldn't do their jobs without Outreach in our sales stack
- We always receive immediate support from the Support team - they're amazing!
- We surveyed our team internally and each member said they couldn't do their jobs without Outreach in our sales stack
What do you dislike about the product?
Currently my only dislike with Outreach is how long it takes to push out new product updates but that's true of most SaaS tools.
What problems is the product solving and how is that benefiting you?
Outreach takes the guess work out of what to do and when. With Outreach our team logs in each morning with a list of calls to make and emails to send. It's saved us time and energy allowing more time to sell!
Manager
What do you like best about the product?
Local presence feature (global), click to call feature, sequences that lead to a better cadence with prospects,
What do you dislike about the product?
Not having a support rep on call. Support tickets are fed through an email system. I'd prefer having a phone number so I can speak with someone live
What problems is the product solving and how is that benefiting you?
Analytics are great for tracking my reps performance when it comes to daily KPI's. I have a worldwide sales team and a good majority of my team is remote so Outreach gives me the ability to track their metrics without building out custom dashboards/reporting features.
Best customer service!
What do you like best about the product?
Really easy to setup and great ongoing customer success. They take their time to help and are very thorough.
What do you dislike about the product?
Can be quite complex at times, but this is only due to its vast ability. You can ignore the complex bits if you want.
What problems is the product solving and how is that benefiting you?
The best way to ensure multiple touch points on each prospect. This has become a vital part of our tech stack in our SDR team!
Great Sales Enablement Tool
What do you like best about the product?
I love the ease of use for our End-users and the ability to seamless sync between SFDC and Outreach.
What do you dislike about the product?
The UI can be a bit overwhelming and it can sometimes be hard to navigate. The blessing here is that they have a fantastic CS team that helps you find what you need.
What problems is the product solving and how is that benefiting you?
We are able to streamline our cold and warm outreach with ease. The ability to customize cadences for different use cases is a game changer. Our SDR team would not be able to run without this tool.
Recommendations to others considering the product:
Make sure to see how you can customize cadences with different tasks and also learn about the chrome extension.
I would be lost without Outreach!
What do you like best about the product?
Thank you, Outreach for making it easy to track all aspects of my prospects from emails, to open rates, even to overview and insights where I can get company updates in real time.
What do you dislike about the product?
There is really nothing that I dislike about outreach.
What problems is the product solving and how is that benefiting you?
Tracking my prospects and their engagement with my email outreach.
Easy to use and insightful
What do you like best about the product?
Outreach is a very easy to use platform to engage with prospects and gain useful analytics
What do you dislike about the product?
Recent update is very clunky and all over the place
What problems is the product solving and how is that benefiting you?
Tracking my engagement with prospects
Recommendations to others considering the product:
You’ll be happy you use it
Automation and time saving at it's smoothest
What do you like best about the product?
The automation aspect... having the ability to send custom email cadence to a list of prospects, with defined steps in place, A/B testing emails, subject lines, etc is a great way to test which message works best for your outreach prospects
What do you dislike about the product?
The fact that I can call directly from the platform unless I'm using their call system... The issue is that when you click call, it would send us to our internal call system, which is great, but it always comes with the predefined country code so one always has to remove the country code otherwise the call would not go through.. This would be a huge time saver
What problems is the product solving and how is that benefiting you?
Better prospecting, helps increases conversion rates with the right messages and of course time saving by having the system do all the small manual tasks that a monkey can do
Maybe the best tool for sdrs or rapidly growing sales organizations
What do you like best about the product?
Unmatched ability manage effective prospecting through calls, emails, and social touches. Enable your sales team to be more efficient and consistent in their pipeline building machine. Clear applications for account management, recruiting, and marketing as well! Shout-out to karlee our am, great support!
What do you dislike about the product?
I cannot think of anything, but it seems every quarter they introduced killer new functionality!
What problems is the product solving and how is that benefiting you?
Increase pipeline, revenue!
Recommendations to others considering the product:
Often, they're amazing!
Best Sequencing Software on the market!
What do you like best about the product?
Outreach allows our team to actively work and follow up with a large pipeline. You can customize and tailor automated outreach. Great for SDR and Account executive to maximize time and get more demos.
What do you dislike about the product?
The reporting could use some improvements but it is the best I have seen for sequencing software.
What problems is the product solving and how is that benefiting you?
- Increased productivity for Account Executives and SDR's
- Ability to reduce the manual work to help focus on closing activity
- Allows our new leads to receive emails right away vs waiting for the rep to manual reach out to them
- Ability to reduce the manual work to help focus on closing activity
- Allows our new leads to receive emails right away vs waiting for the rep to manual reach out to them
Recommendations to others considering the product:
Highly recommend Outreach if you are using SalesForce for your CRM. You will have a ton of possibilities to automate workflows.
If you can get sales and marketing departments to coordinate the implementation you will have better flow with both departments. The customer journey will be a lot better
If you can get sales and marketing departments to coordinate the implementation you will have better flow with both departments. The customer journey will be a lot better
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