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Great Automation Tool
What do you like best about the product?
Easy to use and intuitive. I can set up emails when I'm "at my best" as an evening worker, but set them up to launch in the AM (or other specific times) based on when it's best for the account.
What do you dislike about the product?
Sometimes the Google Chrome shortcut seems to break. Not sure if it's our SSO, but I feel like I constantly have to update my browser to ensure the one off emails I'm sending are captured in our CRM.
What problems is the product solving and how is that benefiting you?
Helping keep track of when I last contacted a user or an account. It's quickly referenced in my CRM status, so I can utilize our CRM and review my past emails when I'm thinking of how to best engage users.
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Hands on service from Outreach Support
What do you like best about the product?
What I like best about Outreach is the hands on service from Outreach Support. No matter what we might need assistance with, they are always ready to fo and happy to help.
What do you dislike about the product?
N/A - it's technology, so it's constantly shifting and updating. New UI can take a moment to adjust to, but it's certaintly not a dislike. Something that could be helpful is a way to give visibility into content within sequences/templates without needed to give the viewer an active user seat.
What problems is the product solving and how is that benefiting you?
Outreach gives our sales team a unified resource of copy to engage propsects and existing customers. It also gives us insight into the success of our copy and sales plays. The Outreach live chat is also extremely helpful in directing SDRs through the platform's capabilities.
Great support and features
What do you like best about the product?
Outreach empowers me to effectively monitor my progress in prospecting and ensures that I can personalize each interaction. The engagement feature proves highly valuable, along with the automated task functionality.
What do you dislike about the product?
I often encounter synchronization issues where I find myself needing to sign in almost every day just to ensure everything is functioning properly. This problem tends to arise particularly after software updates.
What problems is the product solving and how is that benefiting you?
Outreach provides me with the ability to expand my reach, which would otherwise be challenging to achieve manually given the extensive size of my territory.
Best tool to call customers and keep track
What do you like best about the product?
Interface is easy to understand even if you are not related with the system also keep track of your customers and tasks
What do you dislike about the product?
I would like the space for the notes bigger and have shortcuts like magical in order to make the job faster
What problems is the product solving and how is that benefiting you?
talk with my prospects in order and manage high volumes
Subpar at Best
What do you like best about the product?
The UI looks really nice with the new update. That's about it though, honestly.
What do you dislike about the product?
It doesn't work. Our organization has had so many issues with it and when we've had what I think was their support team try to help us and they don't seem to know how to use it either. It consistently doesn't let me place calls, if you leave notes somewhere it's almost impossible to find them afterwards, constant error messages, duplicate contacts, I could go on. There is even a built-in feature that toggles the number of emails you're allowed to send, "especially on Monday mornings," to quote their Support Staff. This feature auto schedules emails to go out later in the day or the following day, which causes issues for obvious reasons. We aren't even some large organization with a huge BDR staff sending hundreds of mass emails. Literally just trying to follow up with my little 25 prospects and can't even do that.
What problems is the product solving and how is that benefiting you?
It provides me with another tool to reach out to prospects and integrates with Salesforce for analytics. I'm not sure that it does anything Salesforce can't do though, but purchasing and keeping this product is not my call.
Issues with Kaia connecting to Zoom and question with a sequence step
What do you like best about the product?
As a regular user of Outreach.io, I've found it to be an incredibly powerful and comprehensive sales engagement platform. Its breadth of features is truly impressive, offering the ability to automate complex tasks and streamline my daily workflow. The automated sequences feature, in particular, has been a game-changer, allowing me to set up a chain of emails, tasks, and social touchpoints to engage prospective customers in a more personalized manner. The seamless integration with Salesforce has also been invaluable, ensuring all my customer data is synchronized and easily accessible, which dramatically enhances my productivity and coordination.
What do you dislike about the product?
Despite the many advantages I've experienced using Outreach.io, there are certain aspects that I believe could use some improvement. First, the complexity of the platform can be a double-edged sword. While it offers numerous features and functionalities, this can sometimes lead to a steep learning curve, particularly for less tech-savvy team members. In some cases, the extensive array of tools can even be overwhelming. Second, the customization options, though versatile, can sometimes be tedious to configure, requiring a significant investment of time and effort to set up sequences and templates just right.
What problems is the product solving and how is that benefiting you?
This was a workflow issue. Kaia was not connecting to Zoom and my calls were not being recorded either. The other issue had to do with a step within a sequence. Now that the problems have been resolved, I can utilize Kaia for feedback on my calls and demonstrations.
Outreach works great
What do you like best about the product?
I really enjoy being able to automate all of my sequences. Cloning old ones and tweaking them allows me to do my job quickly and efficiently.
I've been using Outreach for about 1 year and I feel like I still have much to learn about all of the capabilities and features.
I've been using Outreach for about 1 year and I feel like I still have much to learn about all of the capabilities and features.
What do you dislike about the product?
I have one critique that is top-of-mind at this moment - the new UI has taken away one of my favorite features. The ability to set tasks as "Urgent" and get a pop-up reminder at a specific time was something I used all the time. I hate that it's gone and I want them to bring it back ASAP!
What problems is the product solving and how is that benefiting you?
Outreach allows me to reach out to potential buyers in an efficient and systematic way. It allows me to customize my outreach but also send them out in batches, striking the right balance of time efficiency and personalization.
I also appreciate that my manager has insight into my activities without me having to analyze or report them.
I also appreciate that my manager has insight into my activities without me having to analyze or report them.
Easy to use!
What do you like best about the product?
I like that it's straightforward to set up campaigns. The steps are laid out very well, and the team is always there to help if you have trouble.
I also enjoy the variable fields you can add to the emails.
I also enjoy the variable fields you can add to the emails.
What do you dislike about the product?
Sometimes the integration with Salesforce doesn't pull all the details, and you must "force pull" from the platform. I wish there were an easy way to see which prospects don't have a complete profile so I can batch-pull them immediately.
What problems is the product solving and how is that benefiting you?
It allows us to see if the clients are opening our emails, especially the ones who've gone quiet. As well as allowing us to target ex-clients to bring them back without manually having to constantly check in and risk annoying them.
Outreach was great until the last update
What do you like best about the product?
- Enable to automate a lot of things in terms of sequences
- Combine call, email and LinkedIn (even if it's more an add on)
- Combine call, email and LinkedIn (even if it's more an add on)
What do you dislike about the product?
Outreach before last update was so great but now:
- You need 2 times more click to do the same thing
- responsiveness of the platform is not good
- the pale new colors chosen impact the UX
- 50% of my Calls have perf issue
- Don't use the new features added
- You need 2 times more click to do the same thing
- responsiveness of the platform is not good
- the pale new colors chosen impact the UX
- 50% of my Calls have perf issue
- Don't use the new features added
What problems is the product solving and how is that benefiting you?
Outreach enables me to handle easily a lot amount of emails and calls when doing my outbound. As well as tasks management
Outreach review
What do you like best about the product?
Connectivity to other tools
Email scheduling process
Calling function
Email scheduling process
Calling function
What do you dislike about the product?
UX Interface (not user-friendly at all - can't create great layouts at prospect page, resulting in many different filters)
What problems is the product solving and how is that benefiting you?
Email scheduling and tracking / tasks tracking / calling schedule
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