Outreach Sales Execution Platform
OutreachExternal reviews
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A sales automation tool that can actually automate your day
What do you like best about the product?
Automating my day - I always want to customize my emails but the overall templates are the same. Outreach allows me to complete my prospecting calls & emails quickly so that I have more time to focus on my existing opportunities.
What do you dislike about the product?
There was a huge learning curve, but it was worth it in the end. I think more Customer Support training 1:1 for sales reps would lead to increased utilization of all of Outreach's capabilities.
What problems is the product solving and how is that benefiting you?
Our sales organization tried multiple sales automation platforms - Outreach was the only one that we saw the continued product investment and focus on the customer needs.
Recommendations to others considering the product:
Select a few power users before implementing on the entire sales floor. You definitely need a few power users to support a large scale implementation. Also their Knowledge Base is incredible - super easy to self service.
New user - but love the product
What do you like best about the product?
I enjoy the voicemail drop the best - makes getting through 100s of calls in a day very achievable
What do you dislike about the product?
Sometimes the task menu becomes laggy and slow
What problems is the product solving and how is that benefiting you?
Calling on sales leads - I'm now able to get through a larger number of leads more quickly
Recommendations to others considering the product:
Do it!
Automate automate automate
What do you like best about the product?
I love the sequencing and track-ability of tasks. The ability to jump in and send manual emails for a colleague really helps team enviornments flurish.
What do you dislike about the product?
Not much, I think there is so much potential for outreach and new features come often. I cant wait to see what new features come. Predictive sequence ROI now that opportunities are synced?
What problems is the product solving and how is that benefiting you?
Tracking tasks, managing workflow.
Valuable features, UX and Reporting could use some tweaks
What do you like best about the product?
The amount of sales tasks that can be easily automated with their feature set. Sequences and triggers allow us to get a lot more done with a lot less effort.
What do you dislike about the product?
The user experience could be much better. Too many clicks are required to accomplish certain tasks and information about specific prospects and accounts isn't always available within the interface that you'd like it to be (e.g. a one-off email that has been scheduled can only be viewed from within a user's outbox rather than on a prospect's profile).
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
Also, reporting is billed as more effective than it is. The metrics you're able to see within the platform are limited or not available in one place.
What problems is the product solving and how is that benefiting you?
Thanks to our ability to automate many of the tasks that our team was previously spending countless hours on doing manually, we're able to do more outreach and have realized a slight uptick in the number of opportunities generated as a result.
Flexible and helps drive automation across many different processes
What do you like best about the product?
It seems like Outreach is constantly coming out with new features that truly are valuable to a business and help save our teams tons of time. I personally am a fan of leveraging Outreach Everywhere in GMail and I'm not even a rep. I use these features for internal purposes such as templates and reminders.
What do you dislike about the product?
The upkeep for reporting is sometimes frustrating - especially if we want to see usage data for which teams of ours use Outreach the most.
What problems is the product solving and how is that benefiting you?
Mostly for setting up meetings for our AEs. This makes the handoff process super easy and quick, especially with the meetings feature.
Outreach is the leading sales engagement platform
What do you like best about the product?
Outreach is the best when it comes to building work flows for outbound pipeline gen. It's great for guiding what to do on a daily basis, plus see which emails are getting opened/response rates to iterate my approach.
What do you dislike about the product?
The call disposition fields feel manual and a bit clunky, but that could admittedly be an admin thing on our end.
What problems is the product solving and how is that benefiting you?
I can easily keep focus and organized when it comes to simple and complex outbound outreach, which is crucial for maximizing my time on a daily and weekly basis.
Good Product
What do you like best about the product?
I use outreach at work every single day. My company uses this as the main vehicle to make outbound, or take inbound calls, because it is absolutely phenomenal at it. This helps us keep track of our clients, create tasks, and stay on top of any emails emailed to (received, and opened by) clients. We also integrate it with ambition to keep track of individual employee productivity.
What do you dislike about the product?
Sometimes, due to whatever reason, our calls can drop in the middle of conversations, or we are unable to make any calls at all. This is clearly a frustration for all of the employees, as we can't really do our job at all. Thankfully, issues like this don't take more than 2-3 hours to resolve. Also, they need to come up with a smoother way of utilizing outreach on our smartphones. That feature would be very helpful.
What problems is the product solving and how is that benefiting you?
My company uses this as the main vehicle to make outbound, or take inbound calls, stay on top of tasks pertaining to each client, and send emails.
Recommendations to others considering the product:
Yes I would recommend Outreach to companies, and friends. It is one of the best products to use for the purpose of cold calling. Although it is far from flawless, because sometimes, it just lags, or doesn't let us make outbound calls, it does its job most of the time. Whenever there is a problem, a quick call to their team prompts a fast response.
Great tool for managing opportunities and follow up
What do you like best about the product?
Outreach allows me to manage my opportunities on a daily, weekly, and monthly basis and assists me in following up.
What do you dislike about the product?
Within the last few months, they rolled out Opportunities function, before they didn't have them and we are still working on the transition and making sure we have the field we need there.
What problems is the product solving and how is that benefiting you?
Management of pipeline and opps
Incredible tool for Business Development, Account Managers, Account Executives
What do you like best about the product?
I use Outreach from an Admin standpoint and oversee our sales operations for Business Dev, Inside Sales, and Outside Sales. Outreach not only helps my team day to day but has afforded us a lot of visibility
What do you dislike about the product?
Not much to dislike. It is very robust and deep so does take some time for a (smaller) organization to fully ramp up.
What problems is the product solving and how is that benefiting you?
Lead generation, to qualified leads, to opportunities through automated follow up.
Make your sales strategies more efficient!
What do you like best about the product?
I liked that it allowed us to sequences our emails and calls when prospecting clients. This saved time and made it so we would slip on sending info or following up with a lead via phone call. It was all scheduled out for us.
What do you dislike about the product?
Not many dislikes but I would say bridging office phones can sometimes be difficult. We have had our phones connect to different phones around our office.
What problems is the product solving and how is that benefiting you?
We speed up our calling and prospecting processes. It gives us better visibility on prospects opening and clicking emails. Our sales have increased.
Recommendations to others considering the product:
Use the sequence templates provided, and add in your own specific value proposition where you see fit. This will save time compared to recreating a brand new sequences.
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