Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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SDR using Outreach to improve efficiency and increase success
What do you like best about the product?
I really like the ease of importing and putting prospects into sequence and then managing communication: calls, emails, follow-up is very easy to do! We were using SalesLoft previously and had difficulty reaching prospects because our emails got flagged as spam. Outreach definitely increased our open rates, and Outreach Voice was a huge upgrade over our current system.
If we ran into any challenges, the support team was very helpful and responded quickly.
If we ran into any challenges, the support team was very helpful and responded quickly.
What do you dislike about the product?
-Sync with SalesForce caused some API issues with saving notes. We had several tools feeding in at once that made it challenging to update sometimes.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
-Couldn't update order of a Sequence with prospects in it.
-Reporting. Would be nice to see expanded reporting features: highlighting the best times for the team to reach out/send e-mail based on open rates, call connection rate, etc.
What problems is the product solving and how is that benefiting you?
Outreach has allowed us to more quickly and consistently reach our prospects via phone and email. The sequences keep the SDR team organized and communicating at the correct time and the follow-ups ensure you don't miss anything.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Since moving to Outreach, we saw an increase in: calls and both set and attended meetings. Outreach definitely helped our team go to the next level of productivity.
Recommendations to others considering the product:
If you need a tool that will provide: improved visibility on prospects and metrics, as well as ease of use/sequencing and great call quality--Outreach is definitely the right tool!
Great product - infinite analysis capabilities
What do you like best about the product?
Highly drill-able metrics. Clicking into anything on the app gives you the data that makes up the number. You can look at results by team, rep, lead, etc and move on from there.
What do you dislike about the product?
Cant add calendar rotators for people without seats in outreach. We had to solve this by using outside cal links.
What problems is the product solving and how is that benefiting you?
Reporting and scalable email campaigns. Trackability by rep has been improved greatly.
Great tool to increase production and revenue
What do you like best about the product?
Sequences are what make this software. Within the sequence, the tasks are create for the agent. Thus making it much more simple for an agent to manage the customer pipeline.
What do you dislike about the product?
The only thing i don't love, is that it only syncs Accounts and Contacts. We use mainly the salesforce opportunity in our instance. But i've created flows for it to work more seamless.
What problems is the product solving and how is that benefiting you?
The pipeline fall-out. With the sequences, agents are able to have call tasks, email, and cover all parts of their sales pipeline. Instead of manually scheduling all these tasks, outreach sequences do this for them.
Outreach is an all-encompassing Sales platform that is a onestop shop for all areas in Sales.
What do you like best about the product?
Best features:
- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
-
What do you dislike about the product?
Difficulties / Opportunities for Outreach:
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
What problems is the product solving and how is that benefiting you?
As a Enterprise Business Representative, and a current customer of Outreach, we've filtered through about 4 Email/Call/Marketing Tools for our company which is constantly growing. Outreach seemingly has blown all out of the water, not only in the level of customer service and the ability to schedule 1:1 time with a customer success manager for administrative help or troubleshooting, AND training. We've seen call numbers soar, as Outreach continues to improve, and Outreach has been a key tool in tracking email data and lead upload information across our entire organization. I'm looking forward to watching Outreach continue to build and improve it's software, and seeing new ways to visualize our sales data and outbound/inbound efforts across our SDR Team.
Recommendations to others considering the product:
It's a great tool, once you know how to use it. There are a lot of features, and nuances that are more advanced than other tools. Plan for a few weeks of getting used to this aspect from a training and ramp perspective and your sales organization will soar.
Outreach platform is critical for my sales team
What do you like best about the product?
Sales work flow automation reduces the amount of mundane tasks for my reps. The ability to create and automate contact with prospects through sequences is invaluable. They are constantly adding features such as text activity reporting. Chat support is very convenient and timely. We have had to use additional levels of support beyond chat support and have been pleased.
What do you dislike about the product?
Outreach is not yet as mature as some other SAAS offering such as SalesForce. But they are making advances every week.
What problems is the product solving and how is that benefiting you?
Outreach is a force multiplier for my team. My small team can do more with less time, giving them ability to focus on critical deal tasks.
Recommendations to others considering the product:
Understand your target market and be ready to develop messaging, lots of messaging. You will be effective with short content and many touches. We try to keep email content to 4 sentences.
Great Tool for Outbound Prospecting
What do you like best about the product?
Very easy to setup, configure, and use.
Support is top notch. Highly responsive.
Support is top notch. Highly responsive.
What do you dislike about the product?
There's very little to dislike, it's an excellent tool.
What problems is the product solving and how is that benefiting you?
Keeping track of outbound prospecting efforts.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Recommendations to others considering the product:
At the price they charge, it's a steal.
Using Outreach in Business Development/Sales
What do you like best about the product?
The thing I like best about Outreach is the Outreach Everywhere feature. It makes accessing company and prospect information very easy. Whether its finding the last activity with an organization or adding new prospects to sequences while in a separate CRM system, Outreach Everywhere has been an excellent tool.
What do you dislike about the product?
My dislike would be when making calls, sometimes you run into a C-level prospect that might not but on the directory, and the only way back to the operator is to hang up the call. When you hang up and call again, the sequence wont allow you to log notes on the first call, and will register it as a call that was "not logged". If only there was a way to log those initial calls so they don't look like false statistics.
What problems is the product solving and how is that benefiting you?
Follow up with prospects has greatly improved on our sales team. We are able to set follow up tasks with different priority levels which allows us to focus our time on warmer leads and cipher through the cold stuff.
Recommendations to others considering the product:
Outreach University is very helpful as well as reaching out to Outreach support.
Massive productivity, simple to setup
What do you like best about the product?
Consistent messaging
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
What do you dislike about the product?
Easy to start, hard to perfect
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
What problems is the product solving and how is that benefiting you?
Our productivity and consistency in messaging has skyrocketed. The ability to drop leads into a sequence and know they will be followed up on with diligence and accurate content is huge.
I've tested 4 solutions for various months each, and love Outreach
What do you like best about the product?
Easy to set up, yet incredibly powerful if you use it correctly.
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
What do you dislike about the product?
I don't think there's anything in particular that I dislike. I'm pretty happy with it all. The cost to value ratio is great.
What problems is the product solving and how is that benefiting you?
More pipeline built faster, with less reps.
Recommendations to others considering the product:
Definitely do it!
Reach Clients/Track Emails/Organize Prospects Efficiently/Receive Amazing Customer Support!!
What do you like best about the product?
With any question I have I use the chat button and receive answers from a real person almost instantly. They are very helpful and always respond very quickly.
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
What do you dislike about the product?
I am currently waiting on better better mapping between Salesforce and Outreach. We have all the necessary information, but if I was able to search by any field I would find it to be more useful.
What problems is the product solving and how is that benefiting you?
I have everything in one place. I am reaching my clients and staying organized.
Recommendations to others considering the product:
It has been a game changer. When you make the implementation in your business make sure that you are using the chat button for any questions. Everything you could want to do is simple and straight forward. There support videos and straight to the point and short. Not drug out like some others you come across.
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