Outreach Sales Execution Platform
OutreachExternal reviews
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SDR efficiency through the roof
What do you like best about the product?
Prior to Outreach our SDR team felt a little sluggish and unfocused. It was a good team, but they spent so much time trying to figure out what they SHOULD be doing, that it ended up sacrificing time they could have spent thinking about HOW they were doing things. Outreach has streamlined our ADR process to the point where we are processing at about 4x the volume with the same team. Plus they add new features at a pretty fast pace.
What do you dislike about the product?
There are few features that would be "nice to haves" around triggers, but it sounds like they are coming soon.
What problems is the product solving and how is that benefiting you?
SDR efficiency. Calendar and meeting bookings. Email tracking. Call tracking. Really end to end sales process.
Recommendations to others considering the product:
We compared Outreach and Salesloft pretty closely. We are very happy with the decision and feel like we for sure made the right choice.
This platform is a big focuser!
What do you like best about the product?
I love how intuitive the platform is and how much sales knowledge was put into it. If you think about an outreach campaign that requires a specific feature, that feature is probably already built in. The voice/calling feature is very helpful and the team can work from anywhere. Also, the live chat which is included in the Premium Support plan allows us to reach out for their help in no time.
What do you dislike about the product?
We are not using it long enough to dislike something.
What problems is the product solving and how is that benefiting you?
We started seeing outreach campaigns, not as something that interrupts people but brings value. Yes, you have to reach out and it is an interruption, but if you do it right, it can be very successful.
Recommendations to others considering the product:
You will look at multiple platforms but don't even waste your time doing so. Outreach is the way to go. It's like HubSpot for outbound. They not only created the Outreach platform but also use it in-house. During one of their training sessions at their annual conference Unleash they presented "How Outreach Uses Outreach". Watch it and you will be amazed on how much people know about sales :)
Researching Sales Tools? STOP. You've found the BEST!
What do you like best about the product?
The support is absolutely amazing! Hands down the best. I hope one day our business has that level of customer service! Lol. The ease of use is great too. I can hire a new rep and have them up and running in their sequences within the day.
What do you dislike about the product?
I wish it had the ability to send different emails based on if the person opened or didn't open an email. This would be perfect to really target the correct messaging for every person.
What problems is the product solving and how is that benefiting you?
We are able to triple the amount of work we used to do before we had outreach. We can finally track KPI's and know what is working and what needs to be worked on.
Recommendations to others considering the product:
I looked at EVERY other company that is considered competition and outreach is HANDS DOWN the best! Their support is seriously amazing.
I Love Outreach.io
What do you like best about the product?
Outreach is easy to use for the reps , while still allowing great administrative controls.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
What do you dislike about the product?
There are some small UI tweaks that would make life easier.
What problems is the product solving and how is that benefiting you?
It makes all of our reps more effective and efficient; Outreach allows us to sell more.
Great tool for prospecting and account management
What do you like best about the product?
-Email tracking and automated follow up
-Sequences and templates for time saving
-Task management efficiency
-User intuitive dashboards
-Sequences and templates for time saving
-Task management efficiency
-User intuitive dashboards
What do you dislike about the product?
-Sequence/template cleanup
-Google calendar integration
-Google calendar integration
What problems is the product solving and how is that benefiting you?
Outreach solves a number of business challenges related to time management, rep efficiency, and effective communication with both new and current clients. The great automation and analytics lead to better engagement across the board.
Big fans of Outreach!
What do you like best about the product?
Fantastic sequencing, user-friendly UI, ease of use for reps, excellent customer service
What do you dislike about the product?
Some (little) lack of customization, but nothing too bad.
What problems is the product solving and how is that benefiting you?
Email deliverability, sequencing contacts on set cadences, a smooth UI for our BDR team
Super easy to stay organized!
What do you like best about the product?
My favorite part of Outreach is using triggers to automatically do something to a prospect's record once something else is done. For example, when prospect finishes a sequence, we have them trigger into a new sequence a few weeks later to keep people from slipping through the cracks if they haven't responded.
What do you dislike about the product?
Most things flow seamlessly, but sometimes Outreach is slow to sync with Salesforce. I also wish it was a little easier to pin which sequences and specific steps directly led to meetings.
What problems is the product solving and how is that benefiting you?
We are always testing out different features in Outreach to save reps time staying organized. Whether that's sequence automation, or views to help keep track of different types of tasks. A big initiative we are using Outreach for right now is creating a content calendar - going through our sequences from this year to figure out what worked when to create a more strategic plan for next year.
Powerful and feature-rich sales tool
What do you like best about the product?
Best part is that calling and emailing is perfectly integrated. They have a pretty unbelievable task manager: while I am on a call task, I can click through my prospect's info in the same window, and then with just one click, I go to the next call task. Hours saved. All in one place. I moved away from Reply.io for this feature!
What do you dislike about the product?
since it's a powerful tool, there is a bit of a learning curve but they have great support staff who answer super fast and super well. i am excited to become a pro user to take advantage of all their features!!
What problems is the product solving and how is that benefiting you?
sales calls, scaled outbound email sales, drip campaigns,
Recommendations to others considering the product:
it's not that expensive and it's super worth it. i think it will turn my business around. honestly.
Supercharge your sales!
What do you like best about the product?
Easy to use. Lots of flexibility. It's great for small and large teams.
What do you dislike about the product?
Limited support for smaller team! I wish they would offer dedicated support.
What problems is the product solving and how is that benefiting you?
Outreach helps large and small team effectively manage their outbound and inbound sales efforts. It allows individual contributors to access powerful templates and create sequences that automatically engage prospects.
Increase productivity of your sales team
What do you like best about the product?
Outreach has been innovating, pushing new features on an ongoing basis and delivering a high quality service every time. Outreach has become and irreplaceable part of my sales team's tool kit and a neccessary tool for us to operate. The ability to track and record calls with Outreach Voice has enabled me to ensure that our messaging is consistent across reps as well as allow me to offer coaching I otherwise wouldn't have had the bandwidth to do. The setup process was very easy and we had an amazing Customer Success Rep that got us up and going on the Outreach platform in no time and my team has full adopted Outreach as a business critical solution. Additionally, any issues that have come up have gotten quick responses and the support team is very easy to work with.
Top-notch support from our Customer Success or Support team
Top-notch support from our Customer Success or Support team
What do you dislike about the product?
Currently Outreach doesn't support the "new Gmail" which is unfortunate as several members of my team would prefer to be able to leverage this, but I am certain they will release this functionality soon.
What problems is the product solving and how is that benefiting you?
Outreach has enabled my sales team to manage their pipelines better, conduct consistent and thorough campaigns and eliminated leads and opportunities falling through the cracks.
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