Outreach Sales Execution Platform
OutreachExternal reviews
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Powerful Sales Tool
What do you like best about the product?
Outreach has changed the way we conduct our outbound sales - ensuring that all reps follow the same process and use the same email messaging. The interface is complex, but intuitive after using for several hours, and allows our reps to focus on one, integrated platform for almost all of their sales prospecting. The mass of features, excellent support, and overall reliability of the platform contribute to a strong recommendation.
What do you dislike about the product?
Platform can be complicated and has tons of features - can be difficult to train on for a casual user. In-app reporting could be better, but SFDC integrations make up for this.
What problems is the product solving and how is that benefiting you?
Our business development team relies on Outreach for all outbound and inbound sales prospecting. We've increased our call volume, synchronized our cadences, and improved reporting capabilities.
Recommendations to others considering the product:
Company support is top notch, new feature additions support our direction.
Outreach should be an integral part of your sales process (pre and post)
What do you like best about the product?
Outreach makes it easy to build a process and take action when needed. We use it to nurture a customer to start a trial and are able to leverage Outreach voice to make phone calls with 1 click at certain stages of an Outreach sequence. It's integration with Salesforce is by far my favorite feature as every email, appointment, or phone call is automatically logged for everyone in our org to see.
What do you dislike about the product?
I wish that there were more rules, ie if customer clicks on an email then immediately send a different email based on what they clicked on.
What problems is the product solving and how is that benefiting you?
Pre-trial sales nurture. Ability to nurture trials and build in auto rules to stop the sequence once a trigger field has been set. Customer support is top notch, even sending videos when needed.
The solution for data-driven sales professionals
What do you like best about the product?
Everything is tracked. From A/B testing your e-mail campaigns to call connects and no answers. Using this information you can turn your outbound efforts into a science by constantly refining your strategy to what works best.
What do you dislike about the product?
It can feel a little complicated to use at times but once you get up to speed on the icons and general layout you're all good to go.
What problems is the product solving and how is that benefiting you?
Increasing productivity in outbound efforts. The benefit now is knowing more precisely when to call, when to e-mail and what gets people's attention - more so because this is largely automated.
Must-have for SDR teams
What do you like best about the product?
-Great customer success support whenever we have questions
-Ease of use and flexibility within the platform- I'm an SDR and live in Outreach pretty much all day. I rarely have to touch Salesforce.
-The ability to automate the mundane tasks like e-mails and allow us to spend more time selling
-Ease of use and flexibility within the platform- I'm an SDR and live in Outreach pretty much all day. I rarely have to touch Salesforce.
-The ability to automate the mundane tasks like e-mails and allow us to spend more time selling
What do you dislike about the product?
I have no complaints using and would recommend to any sales dev team looking to secure more meetings
What problems is the product solving and how is that benefiting you?
By having multiple touch points with our prospects in sequences, Outreach has enabled us to land more quality meetings and improve our conversion rates of leads to opportunities. It's also great for task management to ensure none of our leads are slipping through the cracks.
The best tool for sales development activities
What do you like best about the product?
Outreach is crucial for our SDR and BDRs to mass sequence leads into campaigns and manage our reach outs. With the capability to put a lead into a "pitch follow up" sequence ( a sequence that triggers if the lead doesn't reply to the initial email) we have had pretty much a 100% response rate from leads who have replied at some point. The platform is extremely user friendly and support is always helpful, I was able to get on the phone with someone shortly after I reported an issue.
What do you dislike about the product?
My only complaint with Outreach is the reporting features are not accurate -- I Have brought this up to our CSM multiple times but they do not seem to have it in their roadmap to change this. Reports will show higher reply rates than open rates which makes no sense, so we have to calculate our stats manually.
What problems is the product solving and how is that benefiting you?
We are getting in contact with way more leads and following up more efficiently then without an email automation software. Getting in touch, setting tasks, and staying organized has genuinely never been easier. Outreach along with Salesforce is our most used platform in our sales motion.
Can't Imagine Being a BDR Without Outreach
What do you like best about the product?
Outreach is the single most impactful tool that I use. I can't imagine my job without it. The best feature is how it makes managing my tasks/outreach sequences extremely easy, ensuring that I never let a prospect slip through the cracks.
Since the team is also able to share and view each other's templates, it's led to an accelerated rate of learning across the entire BDR team since the sharing of best practices is engrained into our technology processes.
I don't think that I would join a team that doesn't have Outreach in their sales tool belt.
Since the team is also able to share and view each other's templates, it's led to an accelerated rate of learning across the entire BDR team since the sharing of best practices is engrained into our technology processes.
I don't think that I would join a team that doesn't have Outreach in their sales tool belt.
What do you dislike about the product?
We use Docsend to manage our content, I wish that there was a better way to manage the docsend content links that I send in Outreach as well ie) a similar UI to the one that is in Gmail instead of the one that is the google plugin. The reporting is good as well but a bit finicky when seeing how your response rates breakdown within a sequence
What problems is the product solving and how is that benefiting you?
The main issue that this solves is time/task management. I'm able to be significantly more effective in my role while also ensuring that my outbound prospecting is customized and scalable. It allows me to more effectively plan out my daily tasks as well.
Recommendations to others considering the product:
Worth every penny!
Solid Email System! High Responses
What do you like best about the product?
I liked how many responses we got as well as the integration with our Salesforce instance. This made things easy when looking to add data to our instance without having to map and upload data.
What do you dislike about the product?
I didn't like how uncusomizable some of the features when moving data to salesforce was. For instance, being able to only record the first response with a status update, and not update the Lead Status when additional emails are received. Little scenarios like that we faced and had to code workarounds in salesforce
What problems is the product solving and how is that benefiting you?
We solved the ability to template multiple emails with high dependability on responses as Outreach emails rarely go into spam. The additional responses allowed us to get a better view on our marketing strategy to adjust and get stronger responses.
Recommendations to others considering the product:
Keep going strong with the salesforce platform integrations. That is huge for so many people.
Maximize your sales efforts
What do you like best about the product?
I love how Outreach is constantly striving to make their software even better whether it's their own ideas or ours as the customers. It's a very user-friendly platform that allows you to make sure you are getting the most out of your sales efforts. A/B testing is a must! Reporting is very strong for managers not only from an individual level but from a team level. Easy to identify the best email and the best sequence.
What do you dislike about the product?
I don't like how you can't select which email in future steps your prospects will receive. However, it sounds like you will be able to in the near future!
What problems is the product solving and how is that benefiting you?
Improving outbound sales efficiency. Being able to track and review email success metrics to always ensure you have the best campaign running. Holding sales reps accountable. Increasing the ease and number of cold calls our outbound team makes. Testing new email templates.
Recommendations to others considering the product:
-Easy for team members to use.
-Ramp up time for reps is minimal.
-We love it and so do our team members.
-Ramp up time for reps is minimal.
-We love it and so do our team members.
Good product that keeps inventing!
What do you like best about the product?
-Product continues to evolve
-Customer appreciation is very high
-Responsive and helpful customer success
-Customer appreciation is very high
-Responsive and helpful customer success
What do you dislike about the product?
-Integration with Salesforce can run into bumps depending on complexity of your Salesforce instance
What problems is the product solving and how is that benefiting you?
-Automation of sales outreach
-Tracking efficiency of emails
-Tracking efficiency of emails
Recommendations to others considering the product:
-Better than Groove or any other competitor simply due to their pace of innovation
Excellent to help you stay accountable for what you might otherwise forget to do!
What do you like best about the product?
Love the ability to schedule emails to send in the future, with follow-up sequences on top!
Love that I never have to worry about prioritizing tasks, that's done for me!
Love having a comprehensive "Layout" of tiles that are critical to my ability to be relevant with our targets.
Love that I can gain insights into my team's day to day activity; it's easy to dig in to learn more with my AEs about what "Dead Ends" or common objections they're facing.
Love that I never have to worry about prioritizing tasks, that's done for me!
Love having a comprehensive "Layout" of tiles that are critical to my ability to be relevant with our targets.
Love that I can gain insights into my team's day to day activity; it's easy to dig in to learn more with my AEs about what "Dead Ends" or common objections they're facing.
What do you dislike about the product?
Reporting could be a bit more comprehensive, and easier to export out of Outreach.
Would love to not have to manually update data in Outreach once it changes outside of Outreach.
Would love to not have to manually update data in Outreach once it changes outside of Outreach.
What problems is the product solving and how is that benefiting you?
We're solving efficiency problems every day in our organization.
More comprehensive insights on activities, less time wasted typing "the same email" over and over again, and especially task management in a streamlined way.
More comprehensive insights on activities, less time wasted typing "the same email" over and over again, and especially task management in a streamlined way.
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