Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Necessity for any sales team!
What do you like best about the product?
Our Account Executives and BDR Team started using Outreach earlier this year and we have already seen a return on investment. My favorite feature is being able to easily create sequences for different prospect types and tracking metrics on them. Outreach also provides a schedule/calendar features which makes it easy for our BDRs to schedule meetings on behalf of our AEs.
What do you dislike about the product?
I'd love greater ability to segregate sequences and templates to specific groups. Outreach is constantly releasing new features and I believe this is on their roadmap already.
What problems is the product solving and how is that benefiting you?
Outreach allows us to scale best practices across multiple teams at our company. We can see metrics on which emails do best for open/reply. Outreach is also great for tracking activity into Salesforce.
Save time and maximize efficiency with Outreach
What do you like best about the product?
Being able to mass email my customers with product updates, send emails on behalf of my colleagues, and embed gifs into my emails
What do you dislike about the product?
It can be tricky to wire up the Salesforce integration
What problems is the product solving and how is that benefiting you?
Our sales team uses Outreach to prospect and easily add contacts to Salesforce, and the Customer Success uses it to automate workflows that took a lot of our time including automating outreach sequences & sending product updates to our users
Great Software to Streamline Sales Process
What do you like best about the product?
I love how Outreach has the sales process baked into their solution. Our SDR team never needs to leave Outreach. They can log calls, create notes, and email leads straight from Outreach. It has a great email deliverability, has an extremely friendly User Interface, and is a critical portion of our sales stack. Anytime there is an issue, the support staff does a top-notch job helping us out.
What do you dislike about the product?
I am not a fan of the new Outreach everywhere sidebar. I felt the older UI was easier to navigate and was more homogenous with the rest of the software.
What problems is the product solving and how is that benefiting you?
Outreach allows our sales team to scale their efforts with a combinate of automated and manual tasks for the team to accomplish. They do not need to think about targeting, they simply log-in and see what is due in their tasks section.
Recommendations to others considering the product:
Use your customer rep to leverage innovative ways of using the product. There is a lot of application.
Powerful tool for outbounding campaigns and automation sales funnel workflows
What do you like best about the product?
Outreach is a great platform that makes sales development a breeze once you complete get the platform fully up and running. We use it for multi-touch outbounding campaigns using email and calls steps, all of which are very powerful and reliable. The Voice feature is robust and makes logging calls easy, and email deliverability rates are high (obviously as long as the email is valid). Setup was simple, and there were numerous self-service resources to help with the onboarding process. Their support team is very responsive and helpful with any issues regarding bugs, feature requests, or general troubleshooting. I have previously used Salesloft, which has very similar functionality, but found it to be more buggy and laggy. Outreach seems to run much more smoothly. I also enjoy the new features that are continually being added, along with product roadmap webinars.
What do you dislike about the product?
While there are numerous customizable features, there is room for additional customization (more options for Triggers, automation). The activity feed is cluttered and confusing to read, and email tracking overall could be streamlined both within Outreach and Gmail integration.
What problems is the product solving and how is that benefiting you?
Outreach has become a critical part of our small, but growing sales development function. We have been able to quickly scale outbounding campaigns, in addition to managing inbound lead workflows. Pipeline growth is one our biggest priorities, and Outreach is playing a critical role.
Best Tool We've Purchased
What do you like best about the product?
My favorite part about Outreach is the amount of prospects I can handle at once. Before using Outreach, I was forced to be selective with who I prospected because I never wanted to lose one in the mix. Now I can handle hundreds, sometimes thousands, at once, and Outreach keeps them all organized and hot for me.
What do you dislike about the product?
There are a few things that could be better. One is the Opt-Out feature. I'm still working on differentiating between if the prospect opted out of email or out of calls. Right now it has them all in one place.
What problems is the product solving and how is that benefiting you?
I use Outreach for both prospecting and client management. I have sequences for both. For clients, I keep a longer sequence to keep touches with them and to make sure I talk with them at least once a quarter to address any issues they may be having.
Recommendations to others considering the product:
Get it. It's changed the game for me and my team. Their customer service is second to none as well. We looked at a few different products while shopping for this one, and I'm very happy we landed on this. I've tried trials of others similar and although they were decent, the use and ease of Outreach is what makes it awesome.
Outreach is awesome!
What do you like best about the product?
Super easy to setup and get a campaign running. I am the admin for this software and found it incredibly easy to get started. The customer success team is also awesome. Big shout out to Karlee for her creative thinking and outside of the box thinking. We were sending HTML emails and getting very low response rates. Once we switched to Outreach we got incredible engagement and a much higher delivery, open and response rate. Overall outreach is key to getting engagement with prospects.
What do you dislike about the product?
Not much, I would like it to be integrated with a tool other than salesforce for CRM systems. SugarCRM would be great. Since we don't use SFDC we import everything through spreadsheets. The process is straight forward.
What problems is the product solving and how is that benefiting you?
We have a unique business case with Outreach and it's exciting to see how well it works. We were trying to engage existing customers more effectively. We've been able to do that and much more with outreach. We realized personalization and the ability to mask that its a system was crucial to getting better engagement. Outreach is a necessity to our sales team.
Recommendations to others considering the product:
Integrate with more systems
Outreach has been an integral part of our sales development process
What do you like best about the product?
The functionality in reporting. It has made it very easy for us to correlate hours of work to results, and so on and so forth.
What do you dislike about the product?
It has a lot of key features built into the platform. If I were to nit pick, it would be to have a deeper level of functionality such as email response reporting and data aggregation.
What problems is the product solving and how is that benefiting you?
Automation of sales development tasks and not making sales calls from sales force
Best Sales Automation on the market
What do you like best about the product?
My ability to run A and B testing in the background while being reminded of my calls, etc
What do you dislike about the product?
I wish it had a dialer in-bedded in it to make calling easier
What problems is the product solving and how is that benefiting you?
First touches without my need to track in SF or Outlook
Why we can't sell without Outreach
What do you like best about the product?
- Outreach Voice allows our team to report on how many dials reps are making and how long those calls are lasting
- We always receive immediate support from the Support team - they're amazing!
- We surveyed our team internally and each member said they couldn't do their jobs without Outreach in our sales stack
- We always receive immediate support from the Support team - they're amazing!
- We surveyed our team internally and each member said they couldn't do their jobs without Outreach in our sales stack
What do you dislike about the product?
Currently my only dislike with Outreach is how long it takes to push out new product updates but that's true of most SaaS tools.
What problems is the product solving and how is that benefiting you?
Outreach takes the guess work out of what to do and when. With Outreach our team logs in each morning with a list of calls to make and emails to send. It's saved us time and energy allowing more time to sell!
Manager
What do you like best about the product?
Local presence feature (global), click to call feature, sequences that lead to a better cadence with prospects,
What do you dislike about the product?
Not having a support rep on call. Support tickets are fed through an email system. I'd prefer having a phone number so I can speak with someone live
What problems is the product solving and how is that benefiting you?
Analytics are great for tracking my reps performance when it comes to daily KPI's. I have a worldwide sales team and a good majority of my team is remote so Outreach gives me the ability to track their metrics without building out custom dashboards/reporting features.
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