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Best Pro services and a top notch product
What do you like best about the product?
Continuous roadmap development and feature enhancements to further mature their feature set. Very simple interface and intuitive process management. Much better and easier to use than other comparable platforms
What do you dislike about the product?
That they do not have a partner program. This platform is a no-brainer. I would add it to my reseller product portfolio in a heartbeat, if they had a reseller partner program.
What problems is the product solving and how is that benefiting you?
Automated email outreach within the same platform as users making phone calls.
Recommendations to others considering the product:
Spend time understanding sales and outreach before jumping into a product like this. You need to understand it. However, their professional services are top notch and will consult you every step of the way.
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Awesome so far!
What do you like best about the product?
I have just started onboarding my team's information and the instructional videos and support has been very helpful. Their team responds quickly to even my most basic questions. The a/b testing is fantastic and I love the information they provide for each lead- you are given a ton of info including the current weather in their location.
What do you dislike about the product?
I don't have much to put here yet. I guess if anything, it would be great if I did not have to wait for our Salesforce account needed to be set up in order to set up accounts for the new leads I add. You don't need Salesforce but since we are planning to use it, it will save me a lot of time to wait until we have accounts established there before I mass upload new leads. I would like it if accounts were created based on company name/website automatically. Note: Not sure if I am missing a work around here.
What problems is the product solving and how is that benefiting you?
Organizing outreach, A/B testing solution, personalizing outreach, making a sale!
Easy campaign set up
What do you like best about the product?
multi-faceted campaigns that help increase the efficacy of sales/marketing campaigns.
What do you dislike about the product?
Does not integrate with ring-dna, which is a software intended to help with sales calls. Unfortunately, you cannot use both at the same time with salesforce.
What problems is the product solving and how is that benefiting you?
sending multiple emails to multiple people in an organized manner.
A fully fledged Sales Engagement platform with great support
What do you like best about the product?
The Outreach platform is proving to be a very intuitive yet powerful tool for our sales reps to accelerate their outreach efforts.
Setting up sequences is very simple and both analytics and enrichment dashboards are very helpful. We are looking forward to testing the new meeting scheduler features which can substitute completely a solution such as Calendly.
Setting up sequences is very simple and both analytics and enrichment dashboards are very helpful. We are looking forward to testing the new meeting scheduler features which can substitute completely a solution such as Calendly.
What do you dislike about the product?
There have been a couple of times were a user's mailbox (we use Outlook) got disconnected by themselves, and automated emails didn't go out.
For now it seems like they were isolated issues, although the fact that their support said the integration "is even more stable with Gmail" wasn't necessarily reassuring.
For now it seems like they were isolated issues, although the fact that their support said the integration "is even more stable with Gmail" wasn't necessarily reassuring.
What problems is the product solving and how is that benefiting you?
With Outreach we are improving Sales Reps productivity (for both emailing and calling) while also tracking a lot more into SFDC thanks to their integration, which allows us to better optimize our outbound activities.
Good Tool, Moving to Great
What do you like best about the product?
Product is easy to navigate, use, and see instant value in - we spend less time training on outreach than any other tool in our stack. Outreach is also built to help us optimize each interaction with our prospects.
Team is amazing and constantly innovating. Very excited about what is coming next.
Team is amazing and constantly innovating. Very excited about what is coming next.
What do you dislike about the product?
Still does not have feature parody with one of the other email sequencing tools we use(d). But as mentioned above, team is innovating around this.
What problems is the product solving and how is that benefiting you?
We're using outreach to facilitate a lot of our top of funnel outbound sales. This has allowed us to maximize the amount of prospects we reach out to in a personalized manner. Outreach also syncs directly into SFDC, streamlining many of the administrative aspects of our prospecting motion.
Highly recommend Outreach
What do you like best about the product?
SFDC / Outreach experience is hands down the best. Very easy to use but extremely powerful. Love the snippet functionality.
What do you dislike about the product?
There is nothing off the top of my mind that I can put here and feel good about
What problems is the product solving and how is that benefiting you?
I am automating what needs to be automated in regards to my day but as well, getting valueable insight as to who I need to focus more of my personalization and true outreach on.
Recommendations to others considering the product:
You are taking strides in the right direction.
Sales Trainer at Instructure
What do you like best about the product?
It has a clean, modern, UI. It was smartly designed to be easy to use yet robust. It get's better and better each year.
What do you dislike about the product?
The Gmail Integration does get disconnected a bit too frequently. It is an easy fix but sometimes emails do not get synced with SalesForce
What problems is the product solving and how is that benefiting you?
Being more strategic in our approach to account management and prospecting new business.
One of the best email automation tools on the market
What do you like best about the product?
Our team loved the ease-of-use of sending out mass emails and the tracking feature. The automating sequence feature made it easy to follow-up with our leads. We also liked that we were able to prioritize our leads.
What do you dislike about the product?
Some issues with the platform crashing and not syncing with Salesforce, however, the support team has always been very helpful. There are also a lot of features that may be a bit intimidating to some at first.
What problems is the product solving and how is that benefiting you?
Problems to attack were managing workflow and driving more meetings with prospects. Many benefits were realized as Outreach allows us to consolidate many of our existing systems and streamline our task management system.
Recommendations to others considering the product:
Very focused on outbound sales, great for sales organizations. Be prepared for some technical issues, but don't hesitate to contact customer support – they're amazing!
Outreach.io makes life easier!
What do you like best about the product?
Outreach is a great program that allows my team to schedule emails, calls and tasks by using sequences and templates to communicate with customers and prospects.`
What do you dislike about the product?
The phone interface does not bridge well with our current phone system and sometimes creates a delay in the call.
What problems is the product solving and how is that benefiting you?
Our business problem was that marketing struggles to create the amount of content necessary to keep up with the number of outbound calls our team makes. We have the ability to create our own templates and trigger the proper timing to help educate our customers and prospects with the most current information.
Recommendations to others considering the product:
This is a great product that is very useful for an Inside Sales program.
Outreach review
What do you like best about the product?
makes calling lists all in one interface for quick calls
What do you dislike about the product?
phone connectivity issues, and in ability to out send emails later in series
What problems is the product solving and how is that benefiting you?
To help automate reaching out to prospects, and increase produtivity
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