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Very complex for simple utility
What do you like best about the product?
Being able to see everything all at once as well as being able to download data
What do you dislike about the product?
It's not a fast and smooth integration as promised and it doesn't truly replace the use of Salesforce. Becoming another tool
What problems is the product solving and how is that benefiting you?
Having an easy to use interface to track usage and create mail/phone call campaigns
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Awesome email platform
What do you like best about the product?
Outreach is a super robust email tool that is easy to use and has very wide functionality. Setting up campaigns, A/B tests within them, selecting audiences - all of this is super easy. It is also very reliable and always sends things on time. Lots of anti-spam features, lots of great little settings to make a better use of the emails. Easy upload and tagging system, easy tracking of results and great reporting. Robust support. All in all, it does all you need for your email marketing.
What do you dislike about the product?
The only thing that didn't work so well is some of the UI - sometimes it's not really clear what a certain button does. Also, their support is not available over chat, it's email only, which means one has to wait for a reply a bit longer. None of this has been a blocker because I always got replies within 24h of sending them an email and their support team was always able to suggest a solution and even send me a screen recording with it.
What problems is the product solving and how is that benefiting you?
We have been using it for cold email outreach
Recommendations to others considering the product:
If you need something super small and lean + you are not sure that email marketing is definitely something you want to do, consider smaller platforms that keep it leaner. If you want a robust email tool for cold outreach or other email campaigns - Outreach is definitely the best (I checked over 15 platforms before landing with them).
Massive Learning Curve Involved with product
What do you like best about the product?
Tracking and reporting once enough emails have been sent is helpful.
What do you dislike about the product?
The UI is not intuitive and difficult to use. The screen to type emails on is very small. Formatting is continually off and the backspace unformats the entire mail. Integrations with Salesforce CRM have not been easy and are continually facing problems.
What problems is the product solving and how is that benefiting you?
Understanding what emails are being opened and uncovering what works/does not.
Recommendations to others considering the product:
Have the support team do a much better demo on how to use the product. The standard one for all demo is not ideal nor does it help the users understand how to use the product on a daily basis.
Streamlines touchpoints with prospects into one tidy place
What do you like best about the product?
Templates and snippets allow custom emails to be sent with variables, such as first name, last name, or company. The new calendar functionality is a bonus too.
What do you dislike about the product?
It operates like a CRM, but not completely, making some data imports and integrations messy when it doesn't like up with the CRM. Expect to have to do a lot of .csv uploads.
What problems is the product solving and how is that benefiting you?
Follow up is now much easier and you can set it and forget it. Prospects don't fall through the cracks when you're busy.
Recommendations to others considering the product:
If you take the time to learn it, it will change the way you work. If not, it's true advantages won't be realized.
Awesome Sales Engagement Solution for SDRs
What do you like best about the product?
Outreach has been an absolutely amazing tool to user over the past year and a half. The solution allows me to consistently work my sales target list while understanding the engagement of my prospects. This allows me to prioritize my activities with reaching out to prospects in an effort to drive interest and set meetings. Additionally, Outreach has a very straight forward user interface that doesn't take excessive training to get up and running on.
What do you dislike about the product?
There really is not much to dislike with Outreach. At times, some of the functionality with uploading email addresses for prospects and syncing with Salesforce is cumbersome. However, overall this is a tool that is immediately easy to begin working with and has single handedly been the most impactful tool as an SDR that I've ever used.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of a centralized solution for reaching out to prospects and accounts to drive pipeline for our sales team. The tool has allowed me to drive more set meetings with prospects, increase my productivity as a SDR and increase my ability to manage my pipeline.
Recommendations to others considering the product:
We have been using Outreach for over a year and a half and have had nothing but great things to say about the tool. The support from their customer success team has been amazing as well.
First Time Outreach User
What do you like best about the product?
I like how convenient it is to plug in a contacts information from any web page. It makes it easy when you have multiple tabs open at once.
What do you dislike about the product?
Outreach fails to connect to phone calls every now and then and requires an entire restart. This can mess up workflow and delay productivity.
What problems is the product solving and how is that benefiting you?
We are a prospect heavy company and Outreach makes it easy to streamline that process. You can put contacts in sequences which makes the management of pipeline flow nice.
Great way to reach the masses
What do you like best about the product?
You can easily give the appearance of a customized email when the bulk of the message is the same.
What do you dislike about the product?
Tech problems. aka emails not sending, limits on emails, looks a little basic
What problems is the product solving and how is that benefiting you?
Outbound sales development. Biggest benefit is like it or not it you're name is getting out there.
Recommendations to others considering the product:
I don't know of a better tool for outbound prospecting
Cadence and Pipeline Excellence
What do you like best about the product?
Excellent for long term pipeline management.
What do you dislike about the product?
There are still some very minor redundancies with some of it;s automations.
What problems is the product solving and how is that benefiting you?
It has allowed me to better contact business prospects, stay on top of long-term pipeline management and convert more opportunities
Recommendations to others considering the product:
Definitely take it through the POC process. Very flexible tool with a lot of customization.
Outbound Sales Made easy!
What do you like best about the product?
I have been using Outreach.io for about a year and it is the most neatly designed sales engagement platform. Very intuitive to use and state of the art product.
What do you dislike about the product?
Nothing of that sort. i liked every aspect of it
What problems is the product solving and how is that benefiting you?
I use it for outbound sales campaigns.
Great tool for high volume SDR teams
What do you like best about the product?
When one of our SDR's has dozens or even hundreds of tasks, Outreach is great at ranking the people they should be calling first which makes it really easy.
What do you dislike about the product?
Not being able to add calendar meetings to Salesforce automatically - although I think it is in the works so lets cross our fingers!
What problems is the product solving and how is that benefiting you?
Making the life of our SDR team easier. They have been able to reach out with a higher connect rate and increase overall activities.
Recommendations to others considering the product:
Lot's of tools/platforms out there. Do your homework and figure out what is most important to you.
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