Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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Great product and team!
What do you like best about the product?
Outreach has built a really great product that we leverage for many of our customers at OutboundWorks and are constantly building great new features to handle all aspects of engagement.
What do you dislike about the product?
There's nothing much to include here. The engagement space is still at it's infancy, it'll be interesting to see what comes next.
What problems is the product solving and how is that benefiting you?
We are partnering with Outreach to consistently deliver emails on behalf of our customers.
Can't Rave Enough - This is a MUST
What do you like best about the product?
The personalized approach to email marketing, and how much time we are saving by not sending individual emails or reminders
What do you dislike about the product?
Honestly - nothing, we have had so much success utilizing outreach, we can't rave enough!
What problems is the product solving and how is that benefiting you?
Saving time - we're not wasting time day after day sending individual emails, or completely ignoring emailing at all. We have eliminated a must for B2G emailing and that is html emails (i.e. traditional email automation tools).
Recommendations to others considering the product:
As they continue to grow and expand, don't get too ahead of themselves by over-adding new features
🚀 Transform your sales development team into a weapon of mass friendliness.
What do you like best about the product?
I love being able to see exactly what's going on with my outreach - really great visual layout and workflows to understand what's happening by account, persona, message... you name it! I could (seriously folks) go on all day about what I love so here's just a quick list: Powerful SFDC integration, automated workflows, automatic OOO detection (pauses and restarts!!), native calendar sharing/booking, BEST DYNAMIC TAGS i've ever seen, and it works like a dream!
I used to run a team on SalesLoft and it would crash 2-4 times per week and I had zero visibility into what was going on. I've also used Yesware, Hubspot Sales, Contactually, Toutapp, and Cirrus. This is by far the best sales engagement platform I've ever used.
I used to run a team on SalesLoft and it would crash 2-4 times per week and I had zero visibility into what was going on. I've also used Yesware, Hubspot Sales, Contactually, Toutapp, and Cirrus. This is by far the best sales engagement platform I've ever used.
What do you dislike about the product?
There is a steep learning curve for integrating with SFDC - far more options and work flows to think through than with SalesLoft/Yesware/Toutapp/etc. Since I am not at the package level that includes white-glove setup, I've spent a bunch of time on their knowledge base and figuring stuff out. Support does do a great job and they now have The Peak for advanced best practices, etc. that's super helpful.
What problems is the product solving and how is that benefiting you?
I've booked over 70 cold outbound meetings since implementing Outreach 9 weeks ago. If you're looking to build pipeline with persona-lized & high quality messaging - this is the weapon you need.
Recommendations to others considering the product:
Make sure you'll have a real product champion - Outreach has soooo many functionalities - have someone who will bring the enthusiasm and pursuit for best practices.
Productivity focused software
What do you like best about the product?
Outreach has a sense of urgency when it comes to updating their product. They are always coming out with new additions to their product.
Also, setting up the product and onboarding our SDRs was very smooth and our CSM was very helpful along the way.
We used LinkedIn is quite a few of our sequences and the new feature of being able to declare the different types of takes has been a huge help on defining each task.
The new task panel is awesome! It has helped speed up our slower tasks such as the different LinkedIn task types.
Also, setting up the product and onboarding our SDRs was very smooth and our CSM was very helpful along the way.
We used LinkedIn is quite a few of our sequences and the new feature of being able to declare the different types of takes has been a huge help on defining each task.
The new task panel is awesome! It has helped speed up our slower tasks such as the different LinkedIn task types.
What do you dislike about the product?
The support team needs to pay more attention to detail when reading and responding to emails.
What problems is the product solving and how is that benefiting you?
They have drastically improved our prospecting. Our old software was nowhere near as customizable and reliable as Outreach, from support being helpful to the software uptime.
Cancelled within 6 months of using - multiple problems, poor support, negative offboarding
What do you like best about the product?
Nothing. The sales process was painful, the licensing was clunky (which forced me to plan out exactly what I would need, as opposed to just adopting the service naturally), and the functionality never met expectations.
What do you dislike about the product?
Product did not deliver what was promised. Poor customer support experience. Took more time to manage than was acceptable. We also ran into email deliverability problems, which was a severe blow.
What problems is the product solving and how is that benefiting you?
Increased efficiency for sales development and prospecting. While we increased activity, we were never able to run reports, and our email deliverability issues handicapped the team for weeks. We are terminating not even 6 months into our 1yr contract, despite the fact that they will not issue a refund.
Recommendations to others considering the product:
Look elsewhere. I will refuse to do business with them ever again.
Has done what we need and continues to add value
What do you like best about the product?
One of our big frustrations in the past was that the platform we used was unreliable (i.e., several crashes a day). Outreach is reliable. They've also continued to improve the product offerings. Meetings is and will continue to be a great addition.
What do you dislike about the product?
The searching is very robust. However it's not the easiest to use and almost takes learning a whole system to do so.
What problems is the product solving and how is that benefiting you?
We've been able to become much more targeted with our outbound sales
Recommendations to others considering the product:
Obviously it depends on your needs, but it's been a great addition for us.
Automate your Sales process
What do you like best about the product?
Outreach alleviates a lot of the manual emailing we were doing before. I know have an organized sequence of events to reach out to prospects. In addition to that I love using A/B testing to prove which emails are proving to have more successful open/click/reply rates.
What do you dislike about the product?
There have been a couple technology misses that are on the roadmap but not currently available with the tool.
What problems is the product solving and how is that benefiting you?
The way in which we communicate with our prospects is far more organized and standardized. Our team now speaks the same language and we have analytics to prove whether or not our emails are efficient.
Recommendations to others considering the product:
This is a staple for people who spend a large amount of their time emailing/calling prospects.
BDR and AE Task Management
What do you like best about the product?
Task management, activity and sequence metrics.
What do you dislike about the product?
I still can't believe that to this day Outreach still doesn't have a home screen for frontline managers. The "360 view" should be geared towards helping a manager help their team! Reports aren't the most intuitive.
What problems is the product solving and how is that benefiting you?
Task Management, call/email analytics.
Powerful.. when it works.
What do you like best about the product?
I love the robust feature set and ability to track workflow and engagement in the platform.
What do you dislike about the product?
Outreach is ALWAYS experiencing issues whether it’s with dialing, integrating, loading simple menus, logging calls, etc. Lately, it has disturbed our team’s workflow.
What problems is the product solving and how is that benefiting you?
Outreach is allowing many more email engagements thus resulting in higher output and more two way communication.
Recommendations to others considering the product:
Be aware that it does not cross integrate with Salesforce, and support will be less than helpful for larger scale issues.
Sales Industry changing software
What do you like best about the product?
Outreach Voice and Email Sequencing are by far the best features for our sales team.
One of the best features of Outreach Voice is the Voicemail Drop. Being able to "drop" a pre-recording voicemail into a prospects voicemail save my reps time and improves efficiency across the board. Our reps gain an extra hour every day from this feature alone. That's 20+ hours a month per rep!
One of the
We are now able to auto-engage every marketing lead within minutes – this helps us when we are unable to immediately respond to leads when we’re away from our desk/phone.
We can create custom sequencing touchpoints – being able to ensure timely, custom-tailored “auto” follow-ups.
For example: Free SEO audit submission on our website > triggers and sends custom “thank you” email with a CTA > no response after 5 days > triggers second custom email with CTA > no response after 10 days > triggers custom 3rd email….so on and so forth. All of this is happening in the background while the sales reps are nurturing and closing warm/hot leads.
One of the best features of Outreach Voice is the Voicemail Drop. Being able to "drop" a pre-recording voicemail into a prospects voicemail save my reps time and improves efficiency across the board. Our reps gain an extra hour every day from this feature alone. That's 20+ hours a month per rep!
One of the
We are now able to auto-engage every marketing lead within minutes – this helps us when we are unable to immediately respond to leads when we’re away from our desk/phone.
We can create custom sequencing touchpoints – being able to ensure timely, custom-tailored “auto” follow-ups.
For example: Free SEO audit submission on our website > triggers and sends custom “thank you” email with a CTA > no response after 5 days > triggers second custom email with CTA > no response after 10 days > triggers custom 3rd email….so on and so forth. All of this is happening in the background while the sales reps are nurturing and closing warm/hot leads.
What do you dislike about the product?
I've run into some outbound spam problems, but I don't think that's Outreache's problem. Maybe if they could better coach on how to better craft an email that's less spammy, that would be helpful.
What problems is the product solving and how is that benefiting you?
Freeing up reps time through better task management and automated email follow-ups. This helps our team focus on what matters - warm/hot leads.
I think the headline here is that every sales rep on our team be will able to focus a couple more hours every day on the most important tasks while the less important tasks are working in the background, and we can close the sale rep performance gap with intelligence gathered by the software.
I think the headline here is that every sales rep on our team be will able to focus a couple more hours every day on the most important tasks while the less important tasks are working in the background, and we can close the sale rep performance gap with intelligence gathered by the software.
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