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Outreach - you had me at sales automation platform
What do you like best about the product?
I love the fact that we can message consistently, contact comprehensively and track exhaustively. This answers questions that sales people have only ever answered anecdotally in the past. Is my message working? How well is it working? Is one working better than the other? How many times do I have to contact someone before they respond? And so many others. It used to be a guessing game. Now it's science, yo.
Something you cannot put a price on is the quality of the service that you get from this organization. From the minute we deployed this solution, the entire organization has provided us with the training and support that we needed to make this a critical part of our tech stack. You won't find a more earnest, knowledgable group than this customer success team.
They've even gone so far as to offer the opportunity to speak with their PM and dev leaders to discuss product roadmap and other product enhancements. Such a great group to work with and know that we made a tremendous investment.
Something you cannot put a price on is the quality of the service that you get from this organization. From the minute we deployed this solution, the entire organization has provided us with the training and support that we needed to make this a critical part of our tech stack. You won't find a more earnest, knowledgable group than this customer success team.
They've even gone so far as to offer the opportunity to speak with their PM and dev leaders to discuss product roadmap and other product enhancements. Such a great group to work with and know that we made a tremendous investment.
What do you dislike about the product?
Being a new platform, I've found some inconsistencies in how reporting is done. Some screens cane be improved and functionality added. But those things are minor compared to what's already there.
What problems is the product solving and how is that benefiting you?
Our onboarding time is so much faster than it used to be. Reps can come in and know on day 1 what messages work and who they should be sending that message to, how frequently and what to communicate in each interaction.
Recommendations to others considering the product:
You won't be able to imagine life without it. One thing to consider in the importance of the content you create. They platform is wonderful, but without dedication to creating and managing your content, you won't get the results you're looking for.
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Highly customizable, takes a little time to fully optimize.
What do you like best about the product?
Platform is extremely powerful and the team is great about shipping new features and listening to customers. Definitely ROI positive.
What do you dislike about the product?
What used to be a best practice (great follow-up from sales reps) is being democratized to all, which eliminates competitive edge. Like all platforms, few that abuse the platform with 10 email sequences, hurt the ecosystem.
What problems is the product solving and how is that benefiting you?
Consistent touchpoints on the key contacts/acounts my sales org is targeting without it being necessary to use a Marketing Automation platform.
Recommendations to others considering the product:
Make sure you listen carefully when your CS contact walks you through SFDC field mapping. I had some questions afterwards and it took a couple of at bats to get right!
Gamechanging sales efficiency and engagement software
What do you like best about the product?
Allows for perfect mix of personalization and automation at scale -- my go to system of action.
What do you dislike about the product?
The email open and engagement functionality can be buggy and can give some false positives.
What problems is the product solving and how is that benefiting you?
Creating a repeatable and scalable business development process that can be shared with our global team.
Recommendations to others considering the product:
phenomenal tool for salespeople!
Amazing product!
What do you like best about the product?
Outreach is intuitive and powerful, I have had great success with building qualified pipeline
What do you dislike about the product?
Honestly, I have had a great experience using Outreach. No complaints
What problems is the product solving and how is that benefiting you?
Sending out customized automation has allowed me to increase my output and derive greater results
Awesome cadence platform
What do you like best about the product?
Outreach is great for cold outreach and follow up cadence
What do you dislike about the product?
No complaints, easy to use. Part of my everyday workflow
What problems is the product solving and how is that benefiting you?
Rapid and personalized outreach
Great Experience
What do you like best about the product?
What I liked most about Outreach is that they were really pioneers of the email automation space, and they do a great job of making it easy for the user.
What do you dislike about the product?
Liked most of it! I assume they've continued to add more functionality.
What problems is the product solving and how is that benefiting you?
Absolutely speeds up sales rep productivity and doesn't make you compromise quality.
System of Action
What do you like best about the product?
Automation of sales activity sequences
Insight to sequence effectiveness
A/B testing of emails
Insight to sequence effectiveness
A/B testing of emails
What do you dislike about the product?
Reporting is in too many places
A bug where the same email was sent multiple times to the same prospect
A bug where the same email was sent multiple times to the same prospect
What problems is the product solving and how is that benefiting you?
Ensures that all leads are followed up on.
Better sales rep productivity and activity tracking.
Better sales rep productivity and activity tracking.
Fantastic product. Pioneer vision.
What do you like best about the product?
So many features that it is hard to begin with. When we adopted Outreach, it was the only product in the market with such features, and that made it clearly stand out from the competition. A few years later there are some other players that can compete.
The ability to automate personal e-mails at scale and the platform intelligence to auto detect OOTO messages and manage the sequences is incredibly time-saving.
The ability to automate personal e-mails at scale and the platform intelligence to auto detect OOTO messages and manage the sequences is incredibly time-saving.
What do you dislike about the product?
Nothing really. Outreach has been incredible since day 1.
What problems is the product solving and how is that benefiting you?
Outreach was a true game-changer for our outbound sales process. We improved various sales activity productivity metrics in multiple magnitudes.
Great for email, solid for workflow, bad for calls
What do you like best about the product?
If you team is email heavy and works in an industry that has heavy email adoption OR.IO can be a very helpful tool. However, if you don't have a high % of emails in your data base it can have sync issues with CRMs like salesforce.
What do you dislike about the product?
Consistent sync issues, difficult to admin
What problems is the product solving and how is that benefiting you?
Increasing average daily activity from a BDR.
Recommendations to others considering the product:
Ask hard questions about sync
Great product for the sales team
What do you like best about the product?
It helps our SDRs and AEs send out more emails and personalize them quicker than they normally would.
What do you dislike about the product?
While they have a lot of complex great features, it can become a bit tedious to administer it, especially as you get more custom w/ triggers, etc.
What problems is the product solving and how is that benefiting you?
Better tracking and metrics of our emails and decreasing the time our reps spend on following up on emails.
Recommendations to others considering the product:
None
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