Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
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A Good Sales Automation Solution
What do you like best about the product?
The minimalistic design and the handy features for admins to get the ball rolling in under 3 days is awesome.
What do you dislike about the product?
The Support. Currently only serviceable in PST time zone - by the time something has broke if you are in IST - it would have blown beyond proportions by the time Outreach support wakes up to pick it up for you.
What problems is the product solving and how is that benefiting you?
1. Customized templates based on audience
2. Stats to A/B test what kind of content gets most conversions
2. Stats to A/B test what kind of content gets most conversions
Recommendations to others considering the product:
If you have an SDR team in place and are in Growth mode - consider having Outreach to track email delivery rates, the response rates, to auto-generate tasks for SDRs, to measure conversions.
Positive Outreach review
What do you like best about the product?
Customer support
Reliability
Lauren K. is the best, give her a raise
Reliability
Lauren K. is the best, give her a raise
What do you dislike about the product?
Slow product improvement process
Too much reliability on Salesforce
Too much reliability on Salesforce
What problems is the product solving and how is that benefiting you?
I need reps doing more activity, more efficiently. Outreach has been able to meet those needs somewhat, but not to the level I would have hoped. This might be an unfair statement since other competing products haven't been able to meet my expectations as well.
Recommendations to others considering the product:
It's Outreach v. SalesLoft. There are many other smaller players that can give you more customization at a cot, just depends on your business. Outreach is already trying to stick us with "add-on" costs.
Any sales professional NEEDS this product.
What do you like best about the product?
Love seeing who has opened my emails! No longer wasting time on those not interested!
What do you dislike about the product?
Sometimes it can be difficult to keep track of people in/out of sequences. Like sending an automated email to someone who didn't respond via email, but gave me a call.
What problems is the product solving and how is that benefiting you?
SAVING SO MUCH TIME no longer having to individually email each prospect.
Most amazing platform for business development
What do you like best about the product?
The platform automates my entire day. I walk into the office knowing who I need to call and email for that day. It literally takes all the brainwork out of selling. Allows for me to hammer the phones, knock out the calls and close some deals.
What do you dislike about the product?
There is nothing so far. The price is even good for what you get.
What problems is the product solving and how is that benefiting you?
Cold calling, cold emailing, marketing automation, customer follow up.
Recommendations to others considering the product:
Make sure to read the blog and take advantage of using your success manager. They are great.
Easy Email Automation
What do you like best about the product?
Outreach automates email campaigns and email engagement with prospects. The solution is fairly simple. Its really easy to click around with no training and pick up the solution.
What do you dislike about the product?
Their support is not great. Usually are unclear in there responses and it take a few back and forths to get resolved.
What problems is the product solving and how is that benefiting you?
As a company, we can share templates and emails that we commonly use. Its easy to identify which emails are working best and have the highest engagement. Using Outreach you can also find prospects clicking on emails or opening and then spend your time on those warmer leads.
Task Management is Fantastic
What do you like best about the product?
I love the task management, sequences, snippets, & ease of use.
What do you dislike about the product?
Can be a bit buggy at times, but overall it's great.
What problems is the product solving and how is that benefiting you?
Actively interacting with clients in a timely, organized fashion.
Fantastic tool for onboarding customers.
What do you like best about the product?
The ability to create email sequences that allow you to push valuable information to prospects and customers quickly and easily.
What do you dislike about the product?
We experienced a bit of a learning curve when implementing the system.
What problems is the product solving and how is that benefiting you?
Our sales and customer success teams are able to reach more people and provide better content in a fraction of the time it used to take. Since the sequences also involve outreach calls, we've been able to use the system in part as a CRM as well.
Recommendations to others considering the product:
Schedule a demo and see if it might be right for your needs. Our sales and customer success managers have found it to be an invaluable tool once we got it up and running.
Up-leveled my prospecting game
What do you like best about the product?
Coming from a recruiting background, I hadn't used a tool like this in the past. When I first joined Influitive we were using another system which was nowhere near as intuitive and collaborative. It's email tracking has also led to a number of opportunities with those prospects actually interacting with the content I'm sharing with them. Their integration with salesforce is seamless.
What do you dislike about the product?
I'm still trying to figure out the calendar feature, which seemed to have some bugs. Getting the hang of it now!
What problems is the product solving and how is that benefiting you?
Organization, email tracking, A/B testing emails and sequences, outbound call tracking.
Recommendations to others considering the product:
Easy to use and seamless integration with Salesforce! Least call drops/issues I've seen so far.
Cut your email workload by 2
What do you like best about the product?
Customized sequences for each of your campaigns
What do you dislike about the product?
I still do not find the UI friendly, and am not sure if it's a lack of use or time.
What problems is the product solving and how is that benefiting you?
I am able to join multiple prospects at once
Recommendations to others considering the product:
Create a lot of sequences and snippets, and create them well. Then it's reaaaaally useful!
Great tool for enabling sales and scaling
What do you like best about the product?
Love the fact that Outreach is easy to use, easy to navigate, and provides me with accurate notifications. Outreach is easy to use from an IC and Manager level. The reporting capabilities are crucial to enabling SDR teams.
What do you dislike about the product?
The Outreach team is open to product feedback and has worked with us to address any shortfalls.
What problems is the product solving and how is that benefiting you?
We have created new KPIs based on the reporting capabilities in Outreach. We are paying attention to email sentiment, not just general metrics such as email replies or opens. The reporting features have allowed us to easily scale and create efficient teams.
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