Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Must have sales technology
What do you like best about the product?
I like the ability to track everything I do and send my emails through gmail without having to log.
What do you dislike about the product?
Wish the notifications were more accurate
What problems is the product solving and how is that benefiting you?
Identify sales emails and what prospects / clients respond to and when
Recommendations to others considering the product:
Lots of competitors out there - see what makes most sense for your team
- Leave a Comment |
- Mark review as helpful
Fantastic way to scale your outreach
What do you like best about the product?
Super customizable and flexible. Some of the best onboarding I've ever received.
What do you dislike about the product?
Level of customization can be overwhelming for some (though it's exactly what we were looking for).
What problems is the product solving and how is that benefiting you?
Our SDR/BDR team needs to reach out to new prospects quickly, effectively, and consistently. Outreach helps us achieve all of this and logs it all into Salesforce!
One of the best platforms for Prospect Engagement
What do you like best about the product?
I'm a sponge, kind of a nerd if you will. I started with my company earlier this year as an SDR and we were JUST starting to use Outreach and find out what we can do with it. I dove in, learned everything I could, read the blog posts, toyed around in the system, watched the videos etc etc. I'm now the Outreach.io project manager/admin at Inside Sales Team and it is my job to find out how we can put the program through its paces and see what we can learn, make it scalable, and apply it to all of our projects.
My favorite thing about Outreach? The potential to do more. There is so much that you can do in the system, so much to learn, creative solutions, and so much more. I know I'm still learning the system and we've just scratched the surface of what it can be but I am looking forward to the future.
The team at Outreach has been fantastic, support gets back to me with any questions that I have and our CSM is a huge help whenever I need him. I generally try to solve all of our problems first and I do a pretty decent job but they are always there for me if I'm in a bind or can't figure something out.
Update:
I've now been using Outreach for 2 years and the advancements they have made in the past year alone are jaw-dropping. We now have a lot of the features that I was missing (inbound voicemail, voicemail drop, etc) and seeing the roadmap for the future is pretty exciting. If you haven't looked at Outreach in the last year, you should do yourself a favor and at least take a demo. So much has changed and, in my opinion, it has been for the better.
My favorite thing about Outreach? The potential to do more. There is so much that you can do in the system, so much to learn, creative solutions, and so much more. I know I'm still learning the system and we've just scratched the surface of what it can be but I am looking forward to the future.
The team at Outreach has been fantastic, support gets back to me with any questions that I have and our CSM is a huge help whenever I need him. I generally try to solve all of our problems first and I do a pretty decent job but they are always there for me if I'm in a bind or can't figure something out.
Update:
I've now been using Outreach for 2 years and the advancements they have made in the past year alone are jaw-dropping. We now have a lot of the features that I was missing (inbound voicemail, voicemail drop, etc) and seeing the roadmap for the future is pretty exciting. If you haven't looked at Outreach in the last year, you should do yourself a favor and at least take a demo. So much has changed and, in my opinion, it has been for the better.
What do you dislike about the product?
Depending on how advanced you want to get, there is a steep learning curve as well but there are plenty of resources to overcome that. I would strongly suggest utilizing your CSM and the support team in order to get the most out of the platform. Also, the Outreach University is full of very important information and definitely worth a look especially if you haven't been there lately. If you don't take the time to learn the platform, you are doing yourself a disservice.
What problems is the product solving and how is that benefiting you?
We've been able to increase activity across the board, track email stats better so we know what's working and what isn't. We have the challenge of working not only in our Salesforce but some clients of ours have asked us to also work alongside their Salesforce so how we organize the reporting has come in handy as opposed to logging in to each instance of Salesforce, we can use Outreach data for some of our statistics.
Recommendations to others considering the product:
Take a demo, its worth it. See how Outreach uses Outreach. That's my goal in the future. If you have tried out Outreach in the past, take another look. So many things have changed in this past year alone and most is for the better.
Outreach is Messaging Automation, and it doesn't get any better!
What do you like best about the product?
What I like best is working with the Outreach team. They are responsive, dedicated, and passionate.
This makes for a truly remarkable product which continually iterates to resolve customer issues, and to improve their customer experience.
From a product standpoint their platform is very flexible and configurable - I have personally implemented it on four separate instances, and in each instance utilized a different set of supporting GoToMarket systems.
This makes for a truly remarkable product which continually iterates to resolve customer issues, and to improve their customer experience.
From a product standpoint their platform is very flexible and configurable - I have personally implemented it on four separate instances, and in each instance utilized a different set of supporting GoToMarket systems.
What do you dislike about the product?
The only dislike I have reflects the sales automation space - and that is it does not continue the engagement journey post opportunity close.
Outreach sees this as an opportunity.
Outreach sees this as an opportunity.
What problems is the product solving and how is that benefiting you?
Outreach allows my SDR team to intelligently engage 6x-10x the number of contacts they were previously able to work through a sales process. Streamlining the messaging, and follow up activity within the Outreach sequences has drastically increased team productivity.
Recommendations to others considering the product:
Consider your entire customer journey (segment according to product, tier, etc) before deploying Outreach. It is a very powerful solution and you want to be sure you roll out the implementation of your customer engagement funnel correctly the first time.
Second, start small. There is no need to immediately push every lead you own into Outreach. Start with a low risk list (maybe a conference), then incorporate MQL's, and then slowly migrate the entirety of your lead pool.
Second, start small. There is no need to immediately push every lead you own into Outreach. Start with a low risk list (maybe a conference), then incorporate MQL's, and then slowly migrate the entirety of your lead pool.
Outreach helps streamline the outreach
What do you like best about the product?
Outreach is a really useful tool for setting up email cadences for mass outreach to prospects. I really like that it allows you to set multi-step sequences that include different types of outreach including email and phone calls. Once you get a hang of creating templates and putting those into sequences, the whole process is pretty easy.
The custom fields are really great for making campaigns seem as personalized as possible and help me avoid sending generic emails.
The feed on the right hand side of the main screen is really useful-- it gives you live information about the ways that people are interacting with the communications and campaigns that you send.
The custom fields are really great for making campaigns seem as personalized as possible and help me avoid sending generic emails.
The feed on the right hand side of the main screen is really useful-- it gives you live information about the ways that people are interacting with the communications and campaigns that you send.
What do you dislike about the product?
The reporting isn't as granular as I would like. I don't know of a way to segment reporting by campaign, so if you are sending out multiple campaigns from different admins under the same main account those stats can get mixed together.
I also wish it were a little simpler to manage prospects. The tagging feature is key here for me so I can make sure that I am putting the right prospects on the right email sequences.
I also wish it were a little simpler to manage prospects. The tagging feature is key here for me so I can make sure that I am putting the right prospects on the right email sequences.
What problems is the product solving and how is that benefiting you?
Outreach allows me to send personalized campaigns to a large volume of prospects in a simple way. The sequences feature automates the sending of follow ups which is a huge time saver and helps me make sure prospects aren't slipping through the cracks.
Great tool for sales automation
What do you like best about the product?
Its a very robust platform that allows you set up extensive sequences for contacting prospects. It works very well with Salesforce and the customer success team is great.
What do you dislike about the product?
I think they need to continually improve reporting features. Make reporting more robust and easier to integrate with existing salesforce reports.
What problems is the product solving and how is that benefiting you?
Sales acceleration and automation. Touching more prospects effectively. Getting out of the tasks object in salesforce.
Recommendations to others considering the product:
Leverage the customer success team to implement! Train your team well and help them build sequences.
5 month user - Certified User
What do you like best about the product?
I love the Sequences and automation of emails, as well as the ability to post multiple emails and mark which ones you have tried and bounced as invalid. Ability to pull leads in from LinkedIn is amazing
What do you dislike about the product?
Integration with Salesforce has some issues, search function feels like it is still in beta requires some knowledge of programming to navigate
What problems is the product solving and how is that benefiting you?
Putting prospects through a full sequence because often it takes 8-12 touches before hearing back
Recommendations to others considering the product:
Take time to develop a strategy for emails and sequences. I highly recommend having a committee responsible for developing best sequences and welcoming mass input, but streamline the communication, otherwise a lot of people can add a lot of data and it turns into the wild west. Other than that, get prepared to handle more responses!
I love Outreach
What do you like best about the product?
It doesn't bombard me with desktop notifications and it syncs with my Salesforce account. Templates are simple to create and pick up on customized fields well.
What do you dislike about the product?
I don't like that notifications are inconsistent.
What problems is the product solving and how is that benefiting you?
The templates are the biggest benefit.
Simple Sales Enablement and great support team
What do you like best about the product?
The ease of use after the new update. The support team is amazing you literally can barely finish your mail before they are responding.
What do you dislike about the product?
A few errors with bulk uploads and sfdc integration but that comes with territory nothing that couldn't be worked out by the awesome support team.
What problems is the product solving and how is that benefiting you?
Sales pipeline, efficiency, drip campaigns.
Great overall tool- nice analytics
What do you like best about the product?
The analytics portion is extremely helpful for tracking which emails and campaigns are working and gives great insight as a manager.Custom tokens are pretty good and when we set up Outreach I thought the support was great.
What do you dislike about the product?
There seemed to be a few outages which can be disruptive to the business. There was only an initial training and would have liked a more customer success approach for being a customer with routine insights and help with training the team
What problems is the product solving and how is that benefiting you?
Email creation and tracking tool
Recommendations to others considering the product:
If you can justify the cost I think Outreach is one of the better email tools on the market.
showing 2,951 - 2,960