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Celebrating 1 Year of Great Experience w/Outreach
What do you like best about the product?
- Great UI -- very intuitive, not overwhelming
- Great Support -- their team is super responsive and resolves issues quickly
- Simple enough that our entire team can use it
- Clear reporting
- Great Support -- their team is super responsive and resolves issues quickly
- Simple enough that our entire team can use it
- Clear reporting
What do you dislike about the product?
- Minimal integrations with other software.
- If you have multiple instances, it's hard to get aggregate data across the organizations.
- Reporting can be too simple, depending on how in-depth you want to go
- If you have multiple instances, it's hard to get aggregate data across the organizations.
- Reporting can be too simple, depending on how in-depth you want to go
What problems is the product solving and how is that benefiting you?
We have tried every email sales software under the sun, and Outreach is by far the best to fit our needs. The simple user interface enables all our sales teams to interact with it. It is significantly more automated than many we have tried (for example, Pardot), and we see significantly fewer errors in our email campaigns. The reporting is simple, but very clear and helps us draw conclusions.
Recommendations to others considering the product:
Definitely check to make sure the reporting capabilities are appropriate for your organization. If you want basic data, you'll love the easy interface. If you need more complex data, you may need to build an integration.
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Account Based Selling Dream
What do you like best about the product?
Sequences are super easy to get up and running
What do you dislike about the product?
The product is a little clunky at times but they have made some great steps forward with the latest update
What problems is the product solving and how is that benefiting you?
Outreach makes it simple for us to conduct the number of needed touch points to convert potential leads into leads.
Outreach makes me do so much more
What do you like best about the product?
The ability to automate sales activity and tasks through an easy to use interface. Nice to be able to select who to contact and when to contact them as opposed to an automated dialer that is random and scattershot.
What do you dislike about the product?
Some lists and reports can be a bit clunky but mostly nickpicky type of concerns. Some heavier dialer functionality would be nice but isn't necessarily in their wheelhouse. Ideally, would love to have automated recordings to leave messages. Loosing the web scrape functionality is rough when using Linkedin.
What problems is the product solving and how is that benefiting you?
For sales efforts to be as efficient as possible. Want to reach the most people possible in a streamlined and automated way.
Recommendations to others considering the product:
Who will ultimately be using the tool (AE, SDR, Marketing) and for what purpose.
Do you want to take a strategic approach to prospecting or a scattershop carpet bombing approach. Outreach is better aligned with the former and not the latter.
Do you want to take a strategic approach to prospecting or a scattershop carpet bombing approach. Outreach is better aligned with the former and not the latter.
Fantastic Inside Sales tool
What do you like best about the product?
Reaching out to prospects in context driven cadences means that you are SO much more efficient. They also release software SO FAST! I'm highly impressed by this
What do you dislike about the product?
always more to add, and sometimes it can be a bit tricky with syncs to salesforce. Overall though - AWESOME!!!!
What problems is the product solving and how is that benefiting you?
Making sure that our outbound sales reps can reach out to as many people as possible, without losing context, and do so in a personalized manner.
Stellar prospecting tool
What do you like best about the product?
The platform is incredibly powerful and very customizable. The analytics are top notch. I also like how easy it is to create templates and sequences.
What do you dislike about the product?
The product is evolving quickly, as is the company. They need to do more to support enterprise deployments. We moved from 10 to 130 users and there are some growing pains. Example: you have to individual send out account claim links as opposed to highlight a group and sending to all.
What problems is the product solving and how is that benefiting you?
Creating a repeatable, outbound email program that can drive new meetings and revenue.
Recommendations to others considering the product:
Be prepared for a deeper implementation process than expected. The tool has so many features it can be hard to sort through but the payoff is huge.
Important tool for sales teams
What do you like best about the product?
Really great way to automate your sales workflow.
What do you dislike about the product?
In order for the software to effectively help sales people execute tasks, it
What problems is the product solving and how is that benefiting you?
Outbound sales workflow. It's a great for outbound emailing workflow. My cadence is much more reliable thanks to Outreach.
Recommendations to others considering the product:
It's email automation and tracking is awesome. Consider something else for call making until they make major improvements!!!
Really Good Experience With Outreach
What do you like best about the product?
I like that everything is automated and integrated with my email. Previously I would have used Excel but it would take too much time to jump between systems. With Outreach, everything is in one place.
What do you dislike about the product?
Better integration with LinkedIn and smoother user experience which I believe they're working on.
What problems is the product solving and how is that benefiting you?
Prospecting and managing a stay in touch list.
Good product - competitive to Yesware
What do you like best about the product?
The ability to store and share templates, sequences and contacts is extremely useful. My favorite feature is all the data and analytics provided. We heavily utilize: Open Rate, bounced, replies, and especially contacts that are due. It's extremely helpful to also see how many times a contact has engaged with an email because then we can try to determine their level of interest to continue pursuing them.
What do you dislike about the product?
It is a manual product. It definitely helps us automate a lot of our work, but you need to be thorough when setting up cadences. Things like spaces or extra commas could disrupt the email.
What problems is the product solving and how is that benefiting you?
This tool does help us automate a lot of our job. We're able to constantly have cadences running while setting up new ones to meet the needs for email selling.
Recommendations to others considering the product:
Utilize their customer success/account managers if you need help or want best practices. They are very quick to jump on a call and help you.
Great tool for prospecting
What do you like best about the product?
Easy to use, clean and simple interface, great for sequencing, setting up call cadences, letting business development manage their process and experiment.
Their support is very responsive
They're great at communicating new features and enhancements
They're innovating and improving at a pretty fast pace.
Their support is very responsive
They're great at communicating new features and enhancements
They're innovating and improving at a pretty fast pace.
What do you dislike about the product?
Filtering is complicated and limited, the references for filter names aren't useful/relevant sometimes.
Salesforce integration can be a little more robust. There's no good way to handle record merges, deletions.
Salesforce integration can be a little more robust. There's no good way to handle record merges, deletions.
What problems is the product solving and how is that benefiting you?
Prospecting and following up on incoming leads
So far the best!
What do you like best about the product?
I have been in SaaS Sales and tried a number of outreach and sales intelligence tools, Outreach is our last and current choice. I like accuracy and that you get pretty much everything at one place and in more organised way: lead generation, email outreach, daily tasks.
What do you dislike about the product?
Pricing is a bit higher than with other emailing tools, but it is more accurate and the service is much broader than the email automation, you can use their plugin for lead gen from social platforms etc.
What problems is the product solving and how is that benefiting you?
The data (bounces, opens, replies) are tracked accurately.
You can send emails according to certain schedule in that time zone, for example, sending emails from 8.47-10.12 am pst, while you are based in Europe etc.
You can create sequences with many steps, and get reminders (dashboard of your daily task) to call, reach out, follow up with your prospects, all activities synchronized with CRM: you don't need to log replies, calls or current status of your prospect etc.
You can send emails according to certain schedule in that time zone, for example, sending emails from 8.47-10.12 am pst, while you are based in Europe etc.
You can create sequences with many steps, and get reminders (dashboard of your daily task) to call, reach out, follow up with your prospects, all activities synchronized with CRM: you don't need to log replies, calls or current status of your prospect etc.
Recommendations to others considering the product:
Definitely useful for B2B outbound
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