Outreach Sales Execution Platform
OutreachExternal reviews
3,507 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good start, development proceeding well
What do you like best about the product?
Flexible - lets us use many custom fields and actions and makes them feel native to the Outreach interface
What do you dislike about the product?
Lists, views not intuitive - they are steadily improving here, but it can be confusing to understand exactly what list I'm looking at or how to filter a list to get the accounts or prospects that I'm looking for.
Interface can be slow - loading can be quite slow, and often requires a refresh to update
Interface can be slow - loading can be quite slow, and often requires a refresh to update
What problems is the product solving and how is that benefiting you?
Let's me manage a high volume of email prospecting to various groups, gives me the basic level of analytics I need to see how successful I am at it.
For the most part works very well
What do you like best about the product?
When everything works well it's an amazing tool. What I love is the ability to customize the outbound emails you're doing at scale.
It's a robust tool.
It's a robust tool.
What do you dislike about the product?
Sometimes small features are broken.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
What problems is the product solving and how is that benefiting you?
In sales the biggest problem is sending lots of personalized emails as scale. This tool helps me do so.
Recommendations to others considering the product:
It's a great tool. I've heard it's expensive, but great for teams looking to grow an SDR team and move up market.
Might not be the best tool for small companies.
Might not be the best tool for small companies.
Huge Fan
What do you like best about the product?
The tool easily integrates with Salesforce and can easily save me 1-2 hours a day of manually sending generic follow up emails to cold call prospects through sequencing. That is by far my least favorite part of my day to day as it requires no thought and a lot of manual labor.
What do you dislike about the product?
Their reasons for this make sense to me from a billing perspective, but as an individual sales rep with limited control or influence over my company's budget, I would love the ability to purchase an individual account for myself. My company has access on a trial basis and while I can advocate for Outreach until I am blue in the face, it is hard for me to make that big an impact as one rep in one office of a global company and I imagine the same is true of most end users of a tool like this. I have done this with other sales tools in the past when my company stopped covering the expenses or moved to a different tool that I didn't like as much and would really love to do the same if that happens with Outreach too.
What problems is the product solving and how is that benefiting you?
Outreach saves me countless time on manually sending canned follow up emails to cold call prospects by letting me upload my own custom CC templates and sequencing the follow ups on my schedule. That allows me to dedicate my time to prospecting and doing more meaningful work to drive sales rather than copying and pasting 100 generic emails everyday.
Recommendations to others considering the product:
Make sure when you set up your templates that you are using consistent formatting, especially when copy and pasting templates from outlook or word or anywhere that you have them previously saved.
Very powerful but not super intuitive
What do you like best about the product?
Outlook provides a lot of visibility into metric re: emails/calls.
What do you dislike about the product?
Coming from tools like ToutApp + Salesloft, I find outreach to be less intuitive and a little overwhelming.
What problems is the product solving and how is that benefiting you?
Visibility into outbound prospecting techniques.
Great, streamlined lead generation too
What do you like best about the product?
The ability to seamlessly connect with my gmail and email client.
What do you dislike about the product?
At first, it is difficult to set up. The on-boarding process can take a while.
What problems is the product solving and how is that benefiting you?
We are using Outreach to contact leads with targeted email campaigns followed up by calls. Through the tool, we are able to secure more leads and business.
A Necessity
What do you like best about the product?
There are 2 things I use daily with Outreach, the ability to see who is looking at my emails in real time, and the sequence system. The ability to see email opens in real-time has helped me secure many deals. I reach out when a prospect is looking at the email because I know it's on their mind and it makes the conversation much smoother. Also, the sequences are super handy. One more thing, making a call list through outreach makes logging them much easier and time effective.
What do you dislike about the product?
I've had issues halting or pausing sequences when someone responds to an email. Perhaps it's on me, but it was pitched to us that prospects would be moved automatically. I've had to send multiple apology emails to people saying they didn't want to be emailed at the time and would get an email the next day or two.
What problems is the product solving and how is that benefiting you?
See above
Strong product- lacking some functionality
What do you like best about the product?
dialer is great you can click through to dial. email tracking is strong and reliable when tracking open rates. click rates could be better.
What do you dislike about the product?
you cant get the industry you are calling into to come up on the main screen which is frustrating. the system also does not pick up on spam traps and the email click rates are not always accurate.
What problems is the product solving and how is that benefiting you?
saving time, more organized, better follow up.
Recommendations to others considering the product:
simple to navigate. learning curve is small. email tracking is solid but misleading click rates.
Email Marketing Made Easy
What do you like best about the product?
Great UI, Easy to prospect, see opens, and sequence.
What do you dislike about the product?
Chrome extension has its hiccups, Sequencing sometimes doesn't remove/change only after many attempts
What problems is the product solving and how is that benefiting you?
Follow up has been made warmer and easier. Seeing opens and getting notifications to call after a certain amount make it efficient to stay in contact with your most engaged prospects.
Great product, better than the alternatives
What do you like best about the product?
Great customer response times
highly customizable
call triggers
auto pause when OOTO
mass pause, retry, finish etc.
highly customizable
call triggers
auto pause when OOTO
mass pause, retry, finish etc.
What do you dislike about the product?
The customization makes it a bit more difficult to figure out at first.
What problems is the product solving and how is that benefiting you?
sales tool that helps enable calling, yes, their call triggers helped our company to that
Slick integration
What do you like best about the product?
I like that it easily connects to my salesforce.com account as well as my gmail account and has easy to use plug-ins so I don't need to leave those systems to use outreach.
What do you dislike about the product?
It can be a bit buggy and can be prone to cause errors when you have too many people sequenced
What problems is the product solving and how is that benefiting you?
We have an SLA with marketing to do a 8-point touch with marketing qualified accounts, so outreach helps us keep track of the touchpoints easily.
Recommendations to others considering the product:
Very good for outbound lead prospecting, email templates, call centers
showing 2,981 - 2,990