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Time Saver!
What do you like best about the product?
Creating sequences has saved a ton of time for different campaigns for my inbound leads. I have recommended Outreach to a few different individuals.
What do you dislike about the product?
I dislike that people can opt out but I understand why.
What problems is the product solving and how is that benefiting you?
I am saving a ton of follow up time with Outreach. From out bounding to inbound leads, I am able to stay in touch without having a manual process.
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Cutting edge BDR / SDR platform
What do you like best about the product?
1. There are tools that do e-mail pretty well, but few deliver a nearly seamless Integration of call and e-mail.
2. It allows for comparison of sequences that consist of calls and e-mails. This is far better than a simple overview of e-mail open/reply rates.
3. Semi-manual and automatic sending of e-mail
4. Excellent customer service
5. Active development on the tool / frequency of new releases
6. Excellent chrome extension that plugs into Gmail and SalesForce
7. Management of user responsibilities
8. Nice, clean interface
9. Easy to use reporting
10. Clear overview of a reps task list for the day
2. It allows for comparison of sequences that consist of calls and e-mails. This is far better than a simple overview of e-mail open/reply rates.
3. Semi-manual and automatic sending of e-mail
4. Excellent customer service
5. Active development on the tool / frequency of new releases
6. Excellent chrome extension that plugs into Gmail and SalesForce
7. Management of user responsibilities
8. Nice, clean interface
9. Easy to use reporting
10. Clear overview of a reps task list for the day
What do you dislike about the product?
No social media (Twitter/LinkedIn) support. A generic task can be made to do something social, but it doesn't support sending anything from Outreach.
Conversations can't be categorized, so they can't be easily reviewed with reps
Admins can't move ownership of a template to themselves.
Fewer focus on partners compared to SalesLoft
If you install the chrome extension, it logs all e-mails in Outreach, including personal / internal ones. Messing up reporting and sparking privacy concerns.
Sometimes the solution feels a bit buggy, not ready for large scale deployment.
Conversations can't be categorized, so they can't be easily reviewed with reps
Admins can't move ownership of a template to themselves.
Fewer focus on partners compared to SalesLoft
If you install the chrome extension, it logs all e-mails in Outreach, including personal / internal ones. Messing up reporting and sparking privacy concerns.
Sometimes the solution feels a bit buggy, not ready for large scale deployment.
What problems is the product solving and how is that benefiting you?
Improved understanding of what's working and what not for our BDRs
Better reporting
Increased productivity vs SalesForce (slow!)
Better reporting
Increased productivity vs SalesForce (slow!)
Recommendations to others considering the product:
Have a look at SalesLoft and Hubspot.
SalesLoft is a direct competitor.
Hubspot has some basic functionalities, similar to Outreach. Only makes sense if you have Hubspot already, or want a really simple installation.
SalesLoft is a direct competitor.
Hubspot has some basic functionalities, similar to Outreach. Only makes sense if you have Hubspot already, or want a really simple installation.
Incredible insights
What do you like best about the product?
Outreach allows sales folks to automate day-to-day processes that are generally cumbersome and time consuming, while all at the same time, allows for massive outbound scale that is physically impossible with out the tool. From a management perspective, insight into reporting on things like delivery %, open rate, and response rate are all readily available.
What do you dislike about the product?
There is not much. I have used tools like ToutApp and Yesware and quite simply, they do not compare to the power and reporting that Outreach provides. The learning curve may be a little step as it is a full-blown platform, however, basic implementation training is plenty to get folks started.
What problems is the product solving and how is that benefiting you?
Scale, scale, and scale. We are an outbound sales organization so it is imperative that we are able to reach as many people as we can with messaging that is to the point and relevant. Outreach enables the outbound team to do this.
Great for organizing and scheduling customer engagment
What do you like best about the product?
Email sequences are a great way to plan activities such as emails and phone calls. I use sequences and templates to automate personalized emails to prospects and customers.
It also integrates with Salesforce, allowing me to pull SFDC contacts and leads into outreach and synchronize my engagement.
The reporting tools gamify the platform and make it fun to compete with my collleagues.
It also integrates with Salesforce, allowing me to pull SFDC contacts and leads into outreach and synchronize my engagement.
The reporting tools gamify the platform and make it fun to compete with my collleagues.
What do you dislike about the product?
The reporting tools are handy, however it would be nice to create custom reports about user activity. Also, I wish there were more ways to filter prospects and accounts in Outreach.
What problems is the product solving and how is that benefiting you?
Email and link tracking allow me to see whether or not my content is being seen/interacted with. The ability to plan sequences also makes it easy to create email campaigns that appear personalized rather than marketing content.
Outreach is amazing
What do you like best about the product?
The ability to set up sequences, triggers and ruleset that works once and have my reps continually use it and find success.
There tool has helped us create a cadence and a culture of contact that leads to success.
There tool has helped us create a cadence and a culture of contact that leads to success.
What do you dislike about the product?
Nothing. Whenever we run into problems our success manager finds ways to help us accomplish what we want.
Their product is continually evolving and I look forward to the product enhancements.
Their product is continually evolving and I look forward to the product enhancements.
What problems is the product solving and how is that benefiting you?
We needed a way to automate the process of hunting up accounts. We need to be able to nurture and aggressively target contacts and accounts.
With Outreach we have been able to attack these accounts and get conversations with key decision makers. We can also track and test our content and cadence to continually improve.
With Outreach we have been able to attack these accounts and get conversations with key decision makers. We can also track and test our content and cadence to continually improve.
Recommendations to others considering the product:
Please consider Outreach. If your goals are to acquire new customers by hunting accounts and contacts, engaging with them and ultimately leading to potential opportunities. You will see and increase and level of success other tools cannot provide.
Outreach is user friendly
What do you like best about the product?
I just love how user friendly the platform itself is.
What do you dislike about the product?
It has a lot of features, and sometimes it is very overwhelming.
What problems is the product solving and how is that benefiting you?
It really helps productivity and gets work accomplished faster.
Great tool for productivity
What do you like best about the product?
I love that I can call and email without having to log that back into Salesforce. It has a great UI. I enjoy customizing my sequences, and getting creative with how I get in touch with people.
What do you dislike about the product?
I think Outreach can improve on prioritization of tasks. They recently came out with a way to prioritize based on importance of lead, however I think prioritizing by time zone would be the best way to do this. I have to call Europe, East coast, west coast, and Australia, and sometimes it will be past 5 PM in Europe when I finally get to that task. The ability to prioritize based on time zone would be a HUGE feature for me.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
What problems is the product solving and how is that benefiting you?
Much of sales is persistence and timing. Outreach solves for both of these very well.
Great for sequences
What do you like best about the product?
I really enjoy the fact that I can throw accounts and leads into a sequence. It frees up a lot of my time.
What do you dislike about the product?
I don't like fact that I have to sign in every once in a while and it never tells me when I signed out.
What problems is the product solving and how is that benefiting you?
Solving the time suck of reaching out to prospects multiple times. Solved a lot of admin work as well.
Outreach is a great tool for customer engagement.
What do you like best about the product?
Outreach helps to organize prospects and allow tracking of responses. It houses the information in a way that is easy for a sales rep to review communications progress.
What do you dislike about the product?
As an administrator of the tool for the field, I have received comments about how the tool is not as "user-friendly" as it could be. Setting up the tool can be cumbersome, but once a sales rep continues to explore the tool, the benefits are apparent.
What problems is the product solving and how is that benefiting you?
Outreach allows the field to send out personalized emails to a large audience. Being able to automate prospecting and nurturing is very valuable.
First Round Experiment
What do you like best about the product?
I like sequences the best, followed by templates. Although templates are the building blocks of sequences, sequences allow you to create revenue generating results each time one is completed successfully. I don't know about anyone else, but the fact that you give me the super power of taking prospects through a process that will help bring me money, is priceless.
Thanks!
Thanks!
What do you dislike about the product?
I wish there was quicker access to developer who can text updates. I completely understand the "we hear and happily receive your feedback Travis, I'll let product know" answer I get from Nick (he's the man btw!). . However, how quickly do some of these "customer requested" updates get created vs how quickly does the person who makes the decisions on the product side or wherever the lag time is in this decision making process updates get created?
What problems is the product solving and how is that benefiting you?
I am creating a process that helps generate revenue to help me hit my quarterly SDR quota for meetings. I've realized that sequences ROI > any other asset or tool in my current toolkit (maybe besides quoting software or Salesforce obviously).
Recommendations to others considering the product:
Make sure you have ALL PARTS of your sales process defined before implementing to limit wasted time in updating templates or sequences. I've found that having an end goal in mind before rolling out could be more effective. However, this all depends on your teams target rollout date and specific team goals.
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