Outreach Sales Execution Platform
OutreachReviews from AWS customer
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3,461 reviews
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A Wonderful Tool T Reach out to your Potential Customers
What do you like best about the product?
It is a great sales tool to prospect and reach out to new customers especially when they are in a different time zone. You can also leave voice mails which the customer can check and revert at their own convenience. You can also create email templates, save multiple sequence emails and schedule the emails on the days and timelines you think would be ideal in terms of boosting chances of a response from the customer. The ease of integration is seamless, and it integrates easily with salesforce and other popular platforms. Their customer service and support is great. They are very knowledgeable in terms of the product and are updated with their improvements. I have used outreach in my previous company where I used to do prospecting in the US- East region.
What do you dislike about the product?
Their user interface is kind of complex, and it is very confusing and time consuming. You will need to scroll through multiple options before you arrive on what you are looking for. It is tough to use it without prior product training. The setup and implementation time takes couple of months which is very long as companies need faster execution time especially if the company is sales centric.
What problems is the product solving and how is that benefiting you?
It is easier to reach out to your customers through Outreach as you get the complete history of the customer, their contact information, and the history of your email reach outs and call log along with the dates. It is by far the best tool for business follow-ups leading to either targeting new logos or sales closures. It has helped me to acquire new logos, setup meetings with new and prospective clients, brief my prospects on the exact agenda so that the prospect can do his homework and join the call. It helps to automate a lot of follow-ups which I was doing manually before outreach.
Don't want to use another solution
What do you like best about the product?
Outreach strikes the perfect balance between automation, and intergrations and real control.
What do you dislike about the product?
Sometimes it struggles to communicate with salesforce and google.
What problems is the product solving and how is that benefiting you?
Outbounding, call recording, activity tracking
Well designed interface and easy to use
What do you like best about the product?
Well designed interface with customisable options to adapt and adjust to your needs.
Easy to implement into everyday workflow.
Use it everyday without issue.
Integrates brilliantly with both CRM and sales tools.
Customer support communicates if there is ever an outage.
Easy to implement into everyday workflow.
Use it everyday without issue.
Integrates brilliantly with both CRM and sales tools.
Customer support communicates if there is ever an outage.
What do you dislike about the product?
Sometimes the extension can be inaccurate compared to what your looking at on browser.
Refresh browser to update appears often which can disturb workflow.
Refresh browser to update appears often which can disturb workflow.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of sequencing prospecting into correct channeled outreach. Allowing you to execute tasks in an effective manner.
outreach review
What do you like best about the product?
Automated, Multi-Channel Sequences
Outreach’s biggest strength is in automating follow-up across email, phone, LinkedIn, and even SMS—without losing the personal touch. You build a sequence once, and it keeps working in the background, helping reps avoid dropping the ball.
Email, call, and task cadences are all in one place.
Reps stay consistent with outreach across large lead lists.
Easier to scale personalization through templates, snippets, and conditional logic.
📈 Clear Activity + Engagement Insights
Outreach gives granular visibility into what works and what doesn’t:
Open, reply, and click tracking built-in.
Sequence performance metrics drive continuous optimization.
Sales managers can spot who's actually working
Outreach’s biggest strength is in automating follow-up across email, phone, LinkedIn, and even SMS—without losing the personal touch. You build a sequence once, and it keeps working in the background, helping reps avoid dropping the ball.
Email, call, and task cadences are all in one place.
Reps stay consistent with outreach across large lead lists.
Easier to scale personalization through templates, snippets, and conditional logic.
📈 Clear Activity + Engagement Insights
Outreach gives granular visibility into what works and what doesn’t:
Open, reply, and click tracking built-in.
Sequence performance metrics drive continuous optimization.
Sales managers can spot who's actually working
What do you dislike about the product?
teep Learning Curve
Outreach is not plug-and-play. It’s powerful, but the UI and setup can feel bloated:
Admin configuration is dense—expect a real onboarding process.
New reps (especially those without prior outbound experience) get overwhelmed quickly.
Mistakes in sequence logic or task timing can lead to reps ghosting leads or double-emailing.
🔍 TL;DR: It’s not intuitive out of the box—you need buy-in and training.
💰 Expensive and Contract-Heavy
Pricing is high, and you often get locked into long-term contracts:
Per-seat cost adds up fast, especially when factoring in data enrichment or additional modules.
No monthly billing—most plans are annual minimum.
Some features (like advanced reporting or Kaia AI) may be paywalled behind higher tiers.
🔍 TL;DR: Powerful, but not budget-friendly—especially for lean or early-stage teams.
🔗 Too Rigid With CRMs
If you don’t use Salesforce, expect limitations:
Outreach is deeply optimized for Salesforce—anything else (like HubSpot, Pipedrive, or Close) feels duct-taped.
Custom CRM fields or objects don’t always sync smoothly.
You may need a dedicated ops person to keep CRM <> Outreach aligned as you scale.
Outreach is not plug-and-play. It’s powerful, but the UI and setup can feel bloated:
Admin configuration is dense—expect a real onboarding process.
New reps (especially those without prior outbound experience) get overwhelmed quickly.
Mistakes in sequence logic or task timing can lead to reps ghosting leads or double-emailing.
🔍 TL;DR: It’s not intuitive out of the box—you need buy-in and training.
💰 Expensive and Contract-Heavy
Pricing is high, and you often get locked into long-term contracts:
Per-seat cost adds up fast, especially when factoring in data enrichment or additional modules.
No monthly billing—most plans are annual minimum.
Some features (like advanced reporting or Kaia AI) may be paywalled behind higher tiers.
🔍 TL;DR: Powerful, but not budget-friendly—especially for lean or early-stage teams.
🔗 Too Rigid With CRMs
If you don’t use Salesforce, expect limitations:
Outreach is deeply optimized for Salesforce—anything else (like HubSpot, Pipedrive, or Close) feels duct-taped.
Custom CRM fields or objects don’t always sync smoothly.
You may need a dedicated ops person to keep CRM <> Outreach aligned as you scale.
What problems is the product solving and how is that benefiting you?
dialing and tracking reps
Easy to use but ineffective for emailing
What do you like best about the product?
Super easy to use and send a mass number of emails at once. I use it everyday, particularly on calls, and don't tend to have problems with usage.
What do you dislike about the product?
Email throttles can be annoying, and feels like company inboxes and security and becoming smarter faster than Outreach can keep up. Emails don't seem to be getting opened, read, or responded to, despite "100%" open-rates.
What problems is the product solving and how is that benefiting you?
- High quantity of emails sent within a short period of time
- Easy upload of contacts from Salesforce
- Easy upload of contacts from Salesforce
Beautiful Sequences after Hard Implementation
What do you like best about the product?
I loved using Outreach while making sales calls, generating pipeline and doing research. It was super easy to organize my day and my tasks and see what I had left to do each day/week. I loved being able to make and share templates with my team as well.
What do you dislike about the product?
There were some hiccups with the sequences. It took a lot of time to iron out our processes. We were early adaptors of the program at our company.
What problems is the product solving and how is that benefiting you?
It really helped me juggle multiple accounts and prospects and what step they were in the sales sequence they were. It would alert me if I had a manual task to do, or help me automate tasks that could be set to occur in the future.
Solid sales tool
What do you like best about the product?
Easy to use, single place to keep track on all your outbound efforts.
What do you dislike about the product?
By and large it encourages a task-based approach rather than an account-based approach - which often leaves reps with a big backlog and a lack of a clear overview on where they're at with certain accounts.
What problems is the product solving and how is that benefiting you?
Unifying both our outbound and inbound sales engagement strategies
A must have tool for every salesperson
What do you like best about the product?
It perfectly organises the entire sales journey. As a salesperson, I use it the most. It's very easy to use, and the support team is very professional as well. It has a plethora of features, that help me reach to prospects easily.
What do you dislike about the product?
The phone calls get dropped sometimes, resulting in a poor experience with the prospect. The software syncs with the in-house Freshsales CRM tool is slow.
What problems is the product solving and how is that benefiting you?
It provides a comprehensive list of features that organises the prospect, companies, sales sequences and reachouts all under one roof. This is beneficial for me to start my day on a good note. I know its a one stop solution for all my needs as a salesperson
A sales person's best buddy and a manager's source of truth
What do you like best about the product?
For someone like me whose focus is pipe generation through emails and calls, Outreach is my best buddy. Acts like a teacher - guides me on what's working and what's not, the stats/ analytics are crystal clear, monitors my performance of touch-points, captures data well and also highlights the pending tasks.
I use it daily along with our CRM, Salesforce, and they work like magic together. I have never raised a single ticket with them in my 3 years of usage of the tool.
I use it daily along with our CRM, Salesforce, and they work like magic together. I have never raised a single ticket with them in my 3 years of usage of the tool.
What do you dislike about the product?
Nothing to dislike. Works awesome for me.
What problems is the product solving and how is that benefiting you?
- Manual Sales Outreach tracking
- Poor Time Management
-Poor Activity Tracking
-Account prioritisation
- Personalisation at Scale
- Poor Time Management
-Poor Activity Tracking
-Account prioritisation
- Personalisation at Scale
A very user-friendly tool!
What do you like best about the product?
- The UI is super easy to understand and navigate through which in return helps the user to adapt the software at a faster pace than usual
- Helps me track the progress of the campaigns
- Great assist in managing my tasks/follow-up
- Helps me track the progress of the campaigns
- Great assist in managing my tasks/follow-up
What do you dislike about the product?
- Due to lack of push notifications, sometimes it gets a little tricky to manage the important tags
- While you're working with multiple time-zones, the "Tag" option needs some refinement
- While you're working with multiple time-zones, the "Tag" option needs some refinement
What problems is the product solving and how is that benefiting you?
Outreach essentially helps in getting touch with prospects, run multiple campaigns and track them, record conversations to analyze further.
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