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Using Outreach for bulk emails and calls, great product and seemless
What do you like best about the product?
Sequences: Sequences used for outbounding can be tailored perfectly and as per your choice
What do you dislike about the product?
Searching for prospects on LinkedIn through Outreach
What problems is the product solving and how is that benefiting you?
Email Tracking: Helps to understand the intent of the customer/prospect
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Great for efficiency
What do you like best about the product?
Helps me keep many contacts and accounts in sequence so I'm continuing to engage with them.
What do you dislike about the product?
Can't update sequences when I have accounts already in that sequnce.
What problems is the product solving and how is that benefiting you?
Helping me reach out to more accounts in a timely manner while keeping personal
Ok tool but very old-fashioned
What do you like best about the product?
most account execs have used Outreach before, it's a prospecting tool with sequencing capabiliites plus various other sales engagement capabilities
What do you dislike about the product?
compared to newer tools I've tried it has a very old-school UX (very clunky and overloaded interface, hard to find stuff, somtimes feels slow) and what I dislike most is that they offer very bad customer service
What problems is the product solving and how is that benefiting you?
Outreach is a sequencing tool for sales people, we use it prospecting and acquiring new customers via multi channel sequences
All encompassing outreach platform that is necessary for any/all hard working sales person!
What do you like best about the product?
I love how seameleslly the platofrm integrates with our CRM as well as lead gen tools such as Prospect.
What do you dislike about the product?
I wish it offered more varieties in outreach techniques. Perhaps a personalized video for the prospect. That would be inredible to have that on here opposed to having to pull in another company.
What problems is the product solving and how is that benefiting you?
Outreach has significantly assisted my efforts in building our sales pipeline and manage the thousands of people I reach out to on a weekly basis.
Helped us get verified leads with streamlined sequences
What do you like best about the product?
is structured well, there are great options for targeting prospects, repprting system is quite nice.
What do you dislike about the product?
Sometimes you cannot customize all reports
What problems is the product solving and how is that benefiting you?
Usual things such as challenges with Voice service, outbound campaigns etc.
Great software for marketing & sales professionals
What do you like best about the product?
Very easy to use and their customer support is amazing!
What do you dislike about the product?
The software takes a little getting used to, not intuitive out of the box.
What problems is the product solving and how is that benefiting you?
They are making it easy to manage my outbound activity to prospects.
Makes prospecting a breeze!
What do you like best about the product?
Sequences are super helpful to make sure you are staying in consistent contact with your prospects when trying to get a hold of them.
What do you dislike about the product?
This might be something that is specific to my company's permissions - but I wish that I had more freedom in editing and creating sequences on my own.
What problems is the product solving and how is that benefiting you?
The biggest problem that Outreach solves for me is knowing whether or not someone has received my emails. I love the email tracking feature to see when might be a good time to reach out to a new prospect because they could be reading my email or thinking about me!
User Experience Overlooked
What do you like best about the product?
Outreach has an incredibly powerful backend and the in-app analytics are very strong.
What do you dislike about the product?
The user interface is pretty shocking. As a user of numerous other sales engagement software, this is really sad. It's unintuitive, confusing, the salesforce integration isn't great and I'd honestly rather use excel...
Ease of use is a key area they can improve on:
- Colour scheme is painful. There is virtually no contrast, making it difficult to navigate (comparing to competitors).
- Information is unintuitively setup across the entire platform.
- Really poor flows adding prospects to sequences or accessing information.
- Static search (really? in 2024?).
- Platform is slow and clunky.
Ease of use is a key area they can improve on:
- Colour scheme is painful. There is virtually no contrast, making it difficult to navigate (comparing to competitors).
- Information is unintuitively setup across the entire platform.
- Really poor flows adding prospects to sequences or accessing information.
- Static search (really? in 2024?).
- Platform is slow and clunky.
What problems is the product solving and how is that benefiting you?
Outreach helps us outreach customers and prospects (it's in the name).
Some minor things, but overall it's hard to beat outreach
What do you like best about the product?
Outreach keeps you organized in staying on top of communication with your target accounts and prospects. I use it daily and couldn't do my job effectively without it.
What do you dislike about the product?
I wish it could connect with linkedin.
I wish sequences could adjust based on prospect interaction. (If opened previous emails 2+ times then XXX if opened previous emails 0 times then yyy) (If first degree linkedin connection send xx if not send yy)
I wish you could easily add prospect personal notes without having to have so many clicks, there should be an "add note" button like there is on the account level.
I wish sequences could adjust based on prospect interaction. (If opened previous emails 2+ times then XXX if opened previous emails 0 times then yyy) (If first degree linkedin connection send xx if not send yy)
I wish you could easily add prospect personal notes without having to have so many clicks, there should be an "add note" button like there is on the account level.
What problems is the product solving and how is that benefiting you?
Going from everything slipping through the cracks, not enough follow up, and using excel spreadsheets & sticky notes and turned it into a well oiled process.
Very easy and organized
What do you like best about the product?
Being able to keep all data on conversations in one place as well as the integrations
What do you dislike about the product?
It would be helpful to have a direct integration with Zoom info to update numbers automatically whenever they become available
What problems is the product solving and how is that benefiting you?
allows me to keep all data and conversations for an account/prospect in one location
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