Outreach Sales Execution Platform
OutreachExternal reviews
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A fully fledged Sales Engagement platform with great support
What do you like best about the product?
The Outreach platform is proving to be a very intuitive yet powerful tool for our sales reps to accelerate their outreach efforts.
Setting up sequences is very simple and both analytics and enrichment dashboards are very helpful. We are looking forward to testing the new meeting scheduler features which can substitute completely a solution such as Calendly.
Setting up sequences is very simple and both analytics and enrichment dashboards are very helpful. We are looking forward to testing the new meeting scheduler features which can substitute completely a solution such as Calendly.
What do you dislike about the product?
There have been a couple of times were a user's mailbox (we use Outlook) got disconnected by themselves, and automated emails didn't go out.
For now it seems like they were isolated issues, although the fact that their support said the integration "is even more stable with Gmail" wasn't necessarily reassuring.
For now it seems like they were isolated issues, although the fact that their support said the integration "is even more stable with Gmail" wasn't necessarily reassuring.
What problems is the product solving and how is that benefiting you?
With Outreach we are improving Sales Reps productivity (for both emailing and calling) while also tracking a lot more into SFDC thanks to their integration, which allows us to better optimize our outbound activities.
Good Tool, Moving to Great
What do you like best about the product?
Product is easy to navigate, use, and see instant value in - we spend less time training on outreach than any other tool in our stack. Outreach is also built to help us optimize each interaction with our prospects.
Team is amazing and constantly innovating. Very excited about what is coming next.
Team is amazing and constantly innovating. Very excited about what is coming next.
What do you dislike about the product?
Still does not have feature parody with one of the other email sequencing tools we use(d). But as mentioned above, team is innovating around this.
What problems is the product solving and how is that benefiting you?
We're using outreach to facilitate a lot of our top of funnel outbound sales. This has allowed us to maximize the amount of prospects we reach out to in a personalized manner. Outreach also syncs directly into SFDC, streamlining many of the administrative aspects of our prospecting motion.
Highly recommend Outreach
What do you like best about the product?
SFDC / Outreach experience is hands down the best. Very easy to use but extremely powerful. Love the snippet functionality.
What do you dislike about the product?
There is nothing off the top of my mind that I can put here and feel good about
What problems is the product solving and how is that benefiting you?
I am automating what needs to be automated in regards to my day but as well, getting valueable insight as to who I need to focus more of my personalization and true outreach on.
Recommendations to others considering the product:
You are taking strides in the right direction.
Sales Trainer at Instructure
What do you like best about the product?
It has a clean, modern, UI. It was smartly designed to be easy to use yet robust. It get's better and better each year.
What do you dislike about the product?
The Gmail Integration does get disconnected a bit too frequently. It is an easy fix but sometimes emails do not get synced with SalesForce
What problems is the product solving and how is that benefiting you?
Being more strategic in our approach to account management and prospecting new business.
One of the best email automation tools on the market
What do you like best about the product?
Our team loved the ease-of-use of sending out mass emails and the tracking feature. The automating sequence feature made it easy to follow-up with our leads. We also liked that we were able to prioritize our leads.
What do you dislike about the product?
Some issues with the platform crashing and not syncing with Salesforce, however, the support team has always been very helpful. There are also a lot of features that may be a bit intimidating to some at first.
What problems is the product solving and how is that benefiting you?
Problems to attack were managing workflow and driving more meetings with prospects. Many benefits were realized as Outreach allows us to consolidate many of our existing systems and streamline our task management system.
Recommendations to others considering the product:
Very focused on outbound sales, great for sales organizations. Be prepared for some technical issues, but don't hesitate to contact customer support – they're amazing!
Outreach.io makes life easier!
What do you like best about the product?
Outreach is a great program that allows my team to schedule emails, calls and tasks by using sequences and templates to communicate with customers and prospects.`
What do you dislike about the product?
The phone interface does not bridge well with our current phone system and sometimes creates a delay in the call.
What problems is the product solving and how is that benefiting you?
Our business problem was that marketing struggles to create the amount of content necessary to keep up with the number of outbound calls our team makes. We have the ability to create our own templates and trigger the proper timing to help educate our customers and prospects with the most current information.
Recommendations to others considering the product:
This is a great product that is very useful for an Inside Sales program.
Very complex for simple utility
What do you like best about the product?
Being able to see everything all at once as well as being able to download data
What do you dislike about the product?
It's not a fast and smooth integration as promised and it doesn't truly replace the use of Salesforce. Becoming another tool
What problems is the product solving and how is that benefiting you?
Having an easy to use interface to track usage and create mail/phone call campaigns
Awesome email platform
What do you like best about the product?
Outreach is a super robust email tool that is easy to use and has very wide functionality. Setting up campaigns, A/B tests within them, selecting audiences - all of this is super easy. It is also very reliable and always sends things on time. Lots of anti-spam features, lots of great little settings to make a better use of the emails. Easy upload and tagging system, easy tracking of results and great reporting. Robust support. All in all, it does all you need for your email marketing.
What do you dislike about the product?
The only thing that didn't work so well is some of the UI - sometimes it's not really clear what a certain button does. Also, their support is not available over chat, it's email only, which means one has to wait for a reply a bit longer. None of this has been a blocker because I always got replies within 24h of sending them an email and their support team was always able to suggest a solution and even send me a screen recording with it.
What problems is the product solving and how is that benefiting you?
We have been using it for cold email outreach
Recommendations to others considering the product:
If you need something super small and lean + you are not sure that email marketing is definitely something you want to do, consider smaller platforms that keep it leaner. If you want a robust email tool for cold outreach or other email campaigns - Outreach is definitely the best (I checked over 15 platforms before landing with them).
Massive Learning Curve Involved with product
What do you like best about the product?
Tracking and reporting once enough emails have been sent is helpful.
What do you dislike about the product?
The UI is not intuitive and difficult to use. The screen to type emails on is very small. Formatting is continually off and the backspace unformats the entire mail. Integrations with Salesforce CRM have not been easy and are continually facing problems.
What problems is the product solving and how is that benefiting you?
Understanding what emails are being opened and uncovering what works/does not.
Recommendations to others considering the product:
Have the support team do a much better demo on how to use the product. The standard one for all demo is not ideal nor does it help the users understand how to use the product on a daily basis.
Streamlines touchpoints with prospects into one tidy place
What do you like best about the product?
Templates and snippets allow custom emails to be sent with variables, such as first name, last name, or company. The new calendar functionality is a bonus too.
What do you dislike about the product?
It operates like a CRM, but not completely, making some data imports and integrations messy when it doesn't like up with the CRM. Expect to have to do a lot of .csv uploads.
What problems is the product solving and how is that benefiting you?
Follow up is now much easier and you can set it and forget it. Prospects don't fall through the cracks when you're busy.
Recommendations to others considering the product:
If you take the time to learn it, it will change the way you work. If not, it's true advantages won't be realized.
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