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Getting insights into how my prospects are interacting with my emails to better target them
What do you like best about the product?
Being able to better steer the convo based on what they've looked at and when they looked at my emails/links.
What do you dislike about the product?
Some syncing issues with Salesforce, especially when I have synced a lead to Outreach before. When I make updates on SF I never see the updates migrating over to Outreach and need to re-enter new email or phone information.
What problems is the product solving and how is that benefiting you?
Understanding what my prospects know about us based on their behavior is huge. Also, being able to see where they've opened my email is helpful when I'm trying to call them.
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Account Development Manager
What do you like best about the product?
It makes it so easy to manage all of our email outbound prospecting. It is easy to see which campaigns are working with the A/B testing.
What do you dislike about the product?
Sometimes items get paused and it is difficult to un-pause them.
What problems is the product solving and how is that benefiting you?
Moving from a traditional time consuming mail merge. It was very difficult to keep track and follow up on outbound/inbound emails.
Recommendations to others considering the product:
This software is amazing!
Outreach Review
What do you like best about the product?
It is easy to organize your contacts and reach out
What do you dislike about the product?
Nothing, I haven't found anything that I don't like about it
What problems is the product solving and how is that benefiting you?
Faster and more timely follow-up
Use Outreach daily for operations.
What do you like best about the product?
I love that with outreach, I can target multiple people at once very easily. I can see when an email is opened, when they respond from a different email, when they unsubscribe. I love seeing the stats for each sequence, such as open rate and response rate. It makes it easier for me to have a high level overview of performance.
What do you dislike about the product?
I have yet to figure out if i can pause a sequence for holidays, and then resume it without everything getting messed up. Can i also pause a sequence, and then resume the sequence sending the emails from a different email address?
What problems is the product solving and how is that benefiting you?
The biggest benefit is the amount of time i save from
Recommendations to others considering the product:
Huge time saver. Great insights and metrics.
Fantastic communication platform
What do you like best about the product?
Outreach is easy to use and provides great insight into the performance of all your campaigns.
What do you dislike about the product?
One area of improvement that would be useful is allowing users the capability to embed video's within campaigns.
What problems is the product solving and how is that benefiting you?
Outreach helps us solve questions about the performance of our outreach efforts. This has enabled us to make decisions based on data and make changes to our messaging when necessary.
Powerful automation
What do you like best about the product?
Outreach can be tailored to almost any inside sale's workflow to increase productivity. Inbound lead responses, outbound prospecting, general meeting followup , etc.. It has the power to take an average rep and super charge their productivity. The reporting is also fantastic. Their A/B reporting is second to none in this space. Finally, the inherent design of the product leads me to believe that Outreach simply understands the workflow of an inside sales rep more so than its competitors.
What do you dislike about the product?
There are numerous settings within Outreach that make it incredibly powerful but also confusing. This is the trap of enterprise software: large companies require an extreme layer of control and security that makes user interfaces and deployments challenging. Many times I've found myself chasing down conflicts between my settings and those of my organization.
What problems is the product solving and how is that benefiting you?
Companies with shorter and higher volume sales cycles have a massive opportunity to "work smarter". I've used Outreach at two different employers (and tried to bring it in to a third) because I simply know that by using Outreach I will sell more.
HUGE FAN of Outreach.io
What do you like best about the product?
The customer support is top notch. My personal support rep (Shelby) is always available to screen share and walk through issues or processes to allow me to remain focused on productivity. The technology integration between email services and CRM systems is seamless making it very easy to be productive and track your activities in a single action. The flexibility of the custom fields in the templates and sequences permits highly individualized communication even with large mailing pools.
What do you dislike about the product?
Wish the platform was able to segment time zones based on area code or country codes.
What problems is the product solving and how is that benefiting you?
Sales cycle in some instances is extremely long; use of the scheduling and unlimited sequence templates permits customized "set it and forget it" drip reminders to remain front of mind for clients.
Recommendations to others considering the product:
Spend 30 minutes with a product support specialist. Allow them to show you how to best use Outreach for YOUR needs
Outreach has definitely made our lives much easier, and increased the productivity of our team.
What do you like best about the product?
I like best the fact that everything is automated. So much of my time prior to using Outreach was monotonous, time consuimg and now my time is better allocated towards tasks that matter and ultimately has increased the amount of prospects I have been able to reach.
What do you dislike about the product?
Although not terrible, there was definitely a bit of a learning curve when first using the tool causing some frustration and much back and fourth with the support team. Some functionalities are still lacking, such as being able to drop a prospect into a new sequence from an existing sequence and although functionalities through gmail have improved, it could also still be more user friendly.
What problems is the product solving and how is that benefiting you?
We were solving time spent on items that could have ultimately been automated, thus, allowing the amount of prospects we reach to increase. By having various sequences and time frames for such will allow us to stay on our prospects minds for when the time is right.
Great product, UI is fantastic. Great job Outreach.io!
What do you like best about the product?
Opportunity to reach out via email to multiple prospects all at once.
What do you dislike about the product?
At times site slowness, and intermittent connectivity issues.
What problems is the product solving and how is that benefiting you?
Sequencing multiple prospects at the same time enables me as a salesperson to do 5x the job.
Awesome and hands off!
What do you like best about the product?
When it comes to managing a lot of leads, multiple targets/segments, and gaining flexibility for automation, Outreach is the way to go. I've even sequenced leads for 9-months out... what a great tool! I can even check on the emails synced to Outlook, Salesforce, my phone and check the open rates. No mess no fuss.
What do you dislike about the product?
Ability not remove sequence after lead has been converted
What problems is the product solving and how is that benefiting you?
Leads that are sequenced will reach out when they finally realize they should respond vs me having to always call them and bother them!
Recommendations to others considering the product:
Leads, leads leads, and not having to touch those leads
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