Outreach Sales Execution Platform
OutreachExternal reviews
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LOVE Outreach!
What do you like best about the product?
It gives you a full view of the accounts, when was the last time it was touched, and much more. 360 view is great, quick tasks are also great. Ability to call with a local number helps a lot since prospects tend to answer local numbers. Smart detection of Auto-reply.
What do you dislike about the product?
Nothing. Outreach is always listening to users to gather feedback and improve the software. They are also coming with new solutions often.
What problems is the product solving and how is that benefiting you?
prospecting, account-based marketing,
Recommendations to others considering the product:
Great product. You get what you pay for.
The best of the bunch
What do you like best about the product?
My experience with Outreach (both the product itself, and the support) has been fantastic. I've tried (or at least evaluated) most of the top sales acceleration tools on the market. Outreach has been well ahead of the competition, in terms of both core functionality, and usability.
What do you dislike about the product?
There are always going to be little things that you want to see changed, but that's always going to be the case. The only thing that really gets in the way is that the account object isn't really a 'first class citizen' in Outreach world -- it's not as easy to work with account-specific information within outreach as it is with prospect/contact information. But this is changing.
What problems is the product solving and how is that benefiting you?
Designing and executing proper inbound and outbound sales cadences for SDRs and AEs.
Great software for sales team
What do you like best about the product?
One of my favorite pieces of Outreach is the sequencing component. After conferences, I can sync all of my leads from SalesForce and add them to Outreach. Then, I can set up task sequences for the leads automatically. For example, if I get 60 lead cards, Outreach will send an initial email to all 60 leads. If some do not respond to the initial email, Outreach will automatically send them my 2nd email. Lastly, if someone views my email multiple times, Outreach will automatically create a task for me to reach out to the lead via phone.
What do you dislike about the product?
Sometimes it is difficult to search for prospects.
What problems is the product solving and how is that benefiting you?
Automating a continuous sales cycle. Outreach allows me to store email templates, snippets, sequences, etc. Having all of this information at my finger tips makes my admin tasks extremely simple and fast so I can focus on actually selling my product and face time with my customers.
Recommendations to others considering the product:
Great product, but does take some time to get trained on. Well worth it though!
Just started using outreach - 2 weeks in
What do you like best about the product?
Potential to make sales automation is huge
What do you dislike about the product?
Takes a lot of setup and wiring time. If you don't have 5+ hours to inject all your text and build templates, it's a useless tool
What problems is the product solving and how is that benefiting you?
Reaching out to old leads in a targeted manner
Recommendations to others considering the product:
Have 1 administrator setup your templates and sequences before giving the rest of the team access.
Must have sales technology
What do you like best about the product?
I like the ability to track everything I do and send my emails through gmail without having to log.
What do you dislike about the product?
Wish the notifications were more accurate
What problems is the product solving and how is that benefiting you?
Identify sales emails and what prospects / clients respond to and when
Recommendations to others considering the product:
Lots of competitors out there - see what makes most sense for your team
Fantastic way to scale your outreach
What do you like best about the product?
Super customizable and flexible. Some of the best onboarding I've ever received.
What do you dislike about the product?
Level of customization can be overwhelming for some (though it's exactly what we were looking for).
What problems is the product solving and how is that benefiting you?
Our SDR/BDR team needs to reach out to new prospects quickly, effectively, and consistently. Outreach helps us achieve all of this and logs it all into Salesforce!
One of the best platforms for Prospect Engagement
What do you like best about the product?
I'm a sponge, kind of a nerd if you will. I started with my company earlier this year as an SDR and we were JUST starting to use Outreach and find out what we can do with it. I dove in, learned everything I could, read the blog posts, toyed around in the system, watched the videos etc etc. I'm now the Outreach.io project manager/admin at Inside Sales Team and it is my job to find out how we can put the program through its paces and see what we can learn, make it scalable, and apply it to all of our projects.
My favorite thing about Outreach? The potential to do more. There is so much that you can do in the system, so much to learn, creative solutions, and so much more. I know I'm still learning the system and we've just scratched the surface of what it can be but I am looking forward to the future.
The team at Outreach has been fantastic, support gets back to me with any questions that I have and our CSM is a huge help whenever I need him. I generally try to solve all of our problems first and I do a pretty decent job but they are always there for me if I'm in a bind or can't figure something out.
Update:
I've now been using Outreach for 2 years and the advancements they have made in the past year alone are jaw-dropping. We now have a lot of the features that I was missing (inbound voicemail, voicemail drop, etc) and seeing the roadmap for the future is pretty exciting. If you haven't looked at Outreach in the last year, you should do yourself a favor and at least take a demo. So much has changed and, in my opinion, it has been for the better.
My favorite thing about Outreach? The potential to do more. There is so much that you can do in the system, so much to learn, creative solutions, and so much more. I know I'm still learning the system and we've just scratched the surface of what it can be but I am looking forward to the future.
The team at Outreach has been fantastic, support gets back to me with any questions that I have and our CSM is a huge help whenever I need him. I generally try to solve all of our problems first and I do a pretty decent job but they are always there for me if I'm in a bind or can't figure something out.
Update:
I've now been using Outreach for 2 years and the advancements they have made in the past year alone are jaw-dropping. We now have a lot of the features that I was missing (inbound voicemail, voicemail drop, etc) and seeing the roadmap for the future is pretty exciting. If you haven't looked at Outreach in the last year, you should do yourself a favor and at least take a demo. So much has changed and, in my opinion, it has been for the better.
What do you dislike about the product?
Depending on how advanced you want to get, there is a steep learning curve as well but there are plenty of resources to overcome that. I would strongly suggest utilizing your CSM and the support team in order to get the most out of the platform. Also, the Outreach University is full of very important information and definitely worth a look especially if you haven't been there lately. If you don't take the time to learn the platform, you are doing yourself a disservice.
What problems is the product solving and how is that benefiting you?
We've been able to increase activity across the board, track email stats better so we know what's working and what isn't. We have the challenge of working not only in our Salesforce but some clients of ours have asked us to also work alongside their Salesforce so how we organize the reporting has come in handy as opposed to logging in to each instance of Salesforce, we can use Outreach data for some of our statistics.
Recommendations to others considering the product:
Take a demo, its worth it. See how Outreach uses Outreach. That's my goal in the future. If you have tried out Outreach in the past, take another look. So many things have changed in this past year alone and most is for the better.
Outreach is Messaging Automation, and it doesn't get any better!
What do you like best about the product?
What I like best is working with the Outreach team. They are responsive, dedicated, and passionate.
This makes for a truly remarkable product which continually iterates to resolve customer issues, and to improve their customer experience.
From a product standpoint their platform is very flexible and configurable - I have personally implemented it on four separate instances, and in each instance utilized a different set of supporting GoToMarket systems.
This makes for a truly remarkable product which continually iterates to resolve customer issues, and to improve their customer experience.
From a product standpoint their platform is very flexible and configurable - I have personally implemented it on four separate instances, and in each instance utilized a different set of supporting GoToMarket systems.
What do you dislike about the product?
The only dislike I have reflects the sales automation space - and that is it does not continue the engagement journey post opportunity close.
Outreach sees this as an opportunity.
Outreach sees this as an opportunity.
What problems is the product solving and how is that benefiting you?
Outreach allows my SDR team to intelligently engage 6x-10x the number of contacts they were previously able to work through a sales process. Streamlining the messaging, and follow up activity within the Outreach sequences has drastically increased team productivity.
Recommendations to others considering the product:
Consider your entire customer journey (segment according to product, tier, etc) before deploying Outreach. It is a very powerful solution and you want to be sure you roll out the implementation of your customer engagement funnel correctly the first time.
Second, start small. There is no need to immediately push every lead you own into Outreach. Start with a low risk list (maybe a conference), then incorporate MQL's, and then slowly migrate the entirety of your lead pool.
Second, start small. There is no need to immediately push every lead you own into Outreach. Start with a low risk list (maybe a conference), then incorporate MQL's, and then slowly migrate the entirety of your lead pool.
Outreach helps streamline the outreach
What do you like best about the product?
Outreach is a really useful tool for setting up email cadences for mass outreach to prospects. I really like that it allows you to set multi-step sequences that include different types of outreach including email and phone calls. Once you get a hang of creating templates and putting those into sequences, the whole process is pretty easy.
The custom fields are really great for making campaigns seem as personalized as possible and help me avoid sending generic emails.
The feed on the right hand side of the main screen is really useful-- it gives you live information about the ways that people are interacting with the communications and campaigns that you send.
The custom fields are really great for making campaigns seem as personalized as possible and help me avoid sending generic emails.
The feed on the right hand side of the main screen is really useful-- it gives you live information about the ways that people are interacting with the communications and campaigns that you send.
What do you dislike about the product?
The reporting isn't as granular as I would like. I don't know of a way to segment reporting by campaign, so if you are sending out multiple campaigns from different admins under the same main account those stats can get mixed together.
I also wish it were a little simpler to manage prospects. The tagging feature is key here for me so I can make sure that I am putting the right prospects on the right email sequences.
I also wish it were a little simpler to manage prospects. The tagging feature is key here for me so I can make sure that I am putting the right prospects on the right email sequences.
What problems is the product solving and how is that benefiting you?
Outreach allows me to send personalized campaigns to a large volume of prospects in a simple way. The sequences feature automates the sending of follow ups which is a huge time saver and helps me make sure prospects aren't slipping through the cracks.
Great tool for sales automation
What do you like best about the product?
Its a very robust platform that allows you set up extensive sequences for contacting prospects. It works very well with Salesforce and the customer success team is great.
What do you dislike about the product?
I think they need to continually improve reporting features. Make reporting more robust and easier to integrate with existing salesforce reports.
What problems is the product solving and how is that benefiting you?
Sales acceleration and automation. Touching more prospects effectively. Getting out of the tasks object in salesforce.
Recommendations to others considering the product:
Leverage the customer success team to implement! Train your team well and help them build sequences.
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