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Pretty great tool
What do you like best about the product?
Being able to scale up emails while having psuedo-personalization
What do you dislike about the product?
- Customization of emails is too dependent on SFDC fields or custom fields
What problems is the product solving and how is that benefiting you?
- Sales at scale
Recommendations to others considering the product:
This tool is better the cleaner your SFDC data is, stay clear if you have tons of messy data.
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Pretty great tool
What do you like best about the product?
Being able to scale up emails while having psuedo-personalization
What do you dislike about the product?
- Customization of emails is too dependent on SFDC fields or custom fields
What problems is the product solving and how is that benefiting you?
- Sales at scale
Recommendations to others considering the product:
This tool is better the cleaner your SFDC data is, stay clear if you have tons of messy data.
Outreach helps us to engage prospects and turn them into customers
What do you like best about the product?
An organized series of phone calls and emails helps my team stay on task and organized. The platform uses both automated and manual emails, task and phone calls set up in custom sequences that ensures prospects do not fall through the cracks while trying to build a relationship. The customer service has been great and Outreach is always upgrading the platform to create more ways to engage prospects and customers.
What do you dislike about the product?
Some of the reporting could be enhanced which they recognize and are enhancing.
What problems is the product solving and how is that benefiting you?
We are engaging with more prospects and having more conversations which has resulted in increased lead volume.
Outreach is great for inside and outside sales reps looking to streamline their outreach
What do you like best about the product?
They make it really easy to manage multiple campaigns at once, track replies/opens, understand who's finished the sequence, and log calls during the process.
What do you dislike about the product?
Can be complex and difficult to understand what's going on at moments. There's a lot you can do with this tool and can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales. Significant increases in outbound opportunities generated.
Recommendations to others considering the product:
Do your due diligence and look at all the options on the market.
Great automation platform, unintuitive UI but amazing features once you get used to it
What do you like best about the product?
Automations of sequences, a good SFDC integration, and very flexible to configure for what you're looking for!
What do you dislike about the product?
UI isn't the easiest to approach (a lot of features like heat maps are somewhat hidden) and a bulk SFDC sync would be great as hygiene in case of some sync errors.
What problems is the product solving and how is that benefiting you?
Great system to improve SDR efficiency and workflow
Increase productivity, efficiency, and lead qualifications
What do you like best about the product?
My favorite aspect is calendar functionality, being able to schedule meetings with clients not only with myself, but conference calls with others. It helps qualify leads before we even get them on the phone.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
What do you dislike about the product?
My biggest difficulty is the Salesforce integration when there are duplicate email addresses, a Lead has been converted to a Contact, etc.
What problems is the product solving and how is that benefiting you?
The benefits are many. You can view if clients are opening emails, and the level of engagement they're having. Analyze which emails and subject lines are getting the most opens, clicks, and responses to improve the quality of emails being sent. I can be more efficient due to the auto-email function, and better qualify leads by allowing them to schedule times for me to give them a call - so the onus of contact is lifted from them, but I know they have some level of interest in speaking with me.
2x user of Outreach
What do you like best about the product?
Very powerful automation tool. Great sequencing capabilities across email and phone, built in logic for customizing text, strong API to SFDC. Support Team is very responsive. Good content on blog.
What do you dislike about the product?
U/I isn't always intuitive. There is a definite learning curve to many of the features. No comprehensive user guide, can be hard to figure out how to maximize the benefit of the tool.
What problems is the product solving and how is that benefiting you?
Automating tedious tasks & keeping SDRs working at full efficiency. I have a very small team, so it is critical that I get the most out of each person (myself included).
A sales automation tool that can actually automate your day
What do you like best about the product?
Automating my day - I always want to customize my emails but the overall templates are the same. Outreach allows me to complete my prospecting calls & emails quickly so that I have more time to focus on my existing opportunities.
What do you dislike about the product?
There was a huge learning curve, but it was worth it in the end. I think more Customer Support training 1:1 for sales reps would lead to increased utilization of all of Outreach's capabilities.
What problems is the product solving and how is that benefiting you?
Our sales organization tried multiple sales automation platforms - Outreach was the only one that we saw the continued product investment and focus on the customer needs.
Recommendations to others considering the product:
Select a few power users before implementing on the entire sales floor. You definitely need a few power users to support a large scale implementation. Also their Knowledge Base is incredible - super easy to self service.
New user - but love the product
What do you like best about the product?
I enjoy the voicemail drop the best - makes getting through 100s of calls in a day very achievable
What do you dislike about the product?
Sometimes the task menu becomes laggy and slow
What problems is the product solving and how is that benefiting you?
Calling on sales leads - I'm now able to get through a larger number of leads more quickly
Recommendations to others considering the product:
Do it!
Automate automate automate
What do you like best about the product?
I love the sequencing and track-ability of tasks. The ability to jump in and send manual emails for a colleague really helps team enviornments flurish.
What do you dislike about the product?
Not much, I think there is so much potential for outreach and new features come often. I cant wait to see what new features come. Predictive sequence ROI now that opportunities are synced?
What problems is the product solving and how is that benefiting you?
Tracking tasks, managing workflow.
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