Outreach Sales Execution Platform
OutreachExternal reviews
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5 month user - Certified User
What do you like best about the product?
I love the Sequences and automation of emails, as well as the ability to post multiple emails and mark which ones you have tried and bounced as invalid. Ability to pull leads in from LinkedIn is amazing
What do you dislike about the product?
Integration with Salesforce has some issues, search function feels like it is still in beta requires some knowledge of programming to navigate
What problems is the product solving and how is that benefiting you?
Putting prospects through a full sequence because often it takes 8-12 touches before hearing back
Recommendations to others considering the product:
Take time to develop a strategy for emails and sequences. I highly recommend having a committee responsible for developing best sequences and welcoming mass input, but streamline the communication, otherwise a lot of people can add a lot of data and it turns into the wild west. Other than that, get prepared to handle more responses!
I love Outreach
What do you like best about the product?
It doesn't bombard me with desktop notifications and it syncs with my Salesforce account. Templates are simple to create and pick up on customized fields well.
What do you dislike about the product?
I don't like that notifications are inconsistent.
What problems is the product solving and how is that benefiting you?
The templates are the biggest benefit.
Simple Sales Enablement and great support team
What do you like best about the product?
The ease of use after the new update. The support team is amazing you literally can barely finish your mail before they are responding.
What do you dislike about the product?
A few errors with bulk uploads and sfdc integration but that comes with territory nothing that couldn't be worked out by the awesome support team.
What problems is the product solving and how is that benefiting you?
Sales pipeline, efficiency, drip campaigns.
Great overall tool- nice analytics
What do you like best about the product?
The analytics portion is extremely helpful for tracking which emails and campaigns are working and gives great insight as a manager.Custom tokens are pretty good and when we set up Outreach I thought the support was great.
What do you dislike about the product?
There seemed to be a few outages which can be disruptive to the business. There was only an initial training and would have liked a more customer success approach for being a customer with routine insights and help with training the team
What problems is the product solving and how is that benefiting you?
Email creation and tracking tool
Recommendations to others considering the product:
If you can justify the cost I think Outreach is one of the better email tools on the market.
Outreach for Sales
What do you like best about the product?
Outreach is extremely effective in sending out mass emails which enables me to hit my quota easier.
What do you dislike about the product?
One problem is that some of the same people can be hit multiple times in a sequence.
What problems is the product solving and how is that benefiting you?
I am hitting mass numbers of prospects and setting up more meetings than ever before. The benefit is that I couldn't do that alone.
Recommendations to others considering the product:
It will change the entire sales game. It allows me to mass farm prospects instead of sending out emails one by one. It is also very useful for following up with clients automatically.
BDR
What do you like best about the product?
email tracking banner notifications and the 360 view.
What do you dislike about the product?
Some of then opens aren't totally accurate.
What problems is the product solving and how is that benefiting you?
I'm able to outreach more effectively having my entire inbox in one place while having pretty accurate tracking. Without it, there would be times I wouldn't have reached out to someone when I should have.
New to the program and loving it so far!
What do you like best about the product?
The program is user friendly and has tools to make logging calls and sending emails easier. It keeps prospects nice and organized and sets up events easily.
What do you dislike about the product?
There are too many steps to pause or move an action.
What problems is the product solving and how is that benefiting you?
Business Development. It provides an outlet to connect with prospects through inbound and outbound calling. Keeps our systems in order for continuous production.
Recommendations to others considering the product:
Be patient. IT has great tools.
Simple outbound email tool
What do you like best about the product?
Outreach has made it extremely easy for sales teams to create automated 'authentic' looking text emails without help from Marketing. Super easy to keep track of things and easy for managers to see what each sales rep's funnel is accomplishing.
What do you dislike about the product?
Limited customizability in terms of HTML or design. Outreach is great for plain text but doesn't replace the need for a more customizable or branded email outreach tool.
What problems is the product solving and how is that benefiting you?
Outreach is letting our sales team optimize their email responses and funnel without the aid of marketing. Its platform is built for teams, which is great in comparison to building out funnels in email native apps like Yesware.
Recommendations to others considering the product:
Native integrations with existing email clients or a bit more customization.
The Gold Standard!
What do you like best about the product?
Really easy to create and edit cadences. Email automation runs smoothly without any problems. Analytics are amazing!
What do you dislike about the product?
Honestly, and sadly, I've worked with two companies that had and churned from Outreach. It's my favorite software of its type out there, but I think they need to realize that there are a lot of companies doing the exact same thing for a lower price
What problems is the product solving and how is that benefiting you?
Automatic cadences, easy analytics and ability to a/b test with real time insight
Recommendations to others considering the product:
Be willing to spend more than you might like, but in my opinion it's totally worth it!
Consistent Platform with Constant Updates and Improvements
What do you like best about the product?
Outreach.io constantly strives to improve its product based off of customer feedback. Although my team is relatively small, they allowed us to beta a product and listened to our feedback. Plus, the training and support has been great too.
What do you dislike about the product?
Like any technology platform, every now and then there can be issues; Still, the positive definitely outweighs the negative.
What problems is the product solving and how is that benefiting you?
Outreach allows for a small inside sales team to perform outreach on a large scale while giving them the ability to customize accordingly. The detailed analytics and AB testing capabilities allow to make data driven decisions that impact our cadence and outreach strategy.
Recommendations to others considering the product:
Yes!
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