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Outreach review
What do you like best about the product?
the automation makes my life easy with follow ups and sales prospecting
What do you dislike about the product?
Takes a bit of time to setup sequences and I dislike that they show open rate for automated replies.
What problems is the product solving and how is that benefiting you?
Need better scale and ability to put prospects into sequences quicker
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Helped me reach out to another market in which I didn't have many connections
What do you like best about the product?
I liked how I could send out 100s of emails a week that I didn't have to do myself. This allowed me to focus on serving my current customers and reaching out to others without having to do all of the emailing myself.
What do you dislike about the product?
The one thing I think needs improvement is that the emails were very vague and it didn't address pains or problems that our customers may be experiencing.
What problems is the product solving and how is that benefiting you?
I have been able to reach more prospects and follow up with the ones who have emailed back to me. It has also helped me have warmer leads instead of always cold calling. Using Outreach helped me grow my sales by 20% over the last two months. I am very thankful for this service.
Great email recording/tracking tool
What do you like best about the product?
Logs activities/communities automatically and shows how many times the email has been opened/viewed. Sequencing option is helpful too for unresponsive clients
What do you dislike about the product?
The glitches. There seems to be a lot of errors that occur. Inconsistent logging of activities/emails.
What problems is the product solving and how is that benefiting you?
Allows me to keep track of when I need to be contacting clients
Outreach!
What do you like best about the product?
I like the dashboard, and most notably, the 360 view.
What do you dislike about the product?
Seems to be still working out kinks, which is completely understandable and often rectified quickly and efficiently.
What problems is the product solving and how is that benefiting you?
Solving inefficiencies in the sales process. I've realized that this is a great tool to supplement typical cold calling.
Good tool, but not always reliable.
What do you like best about the product?
It really helps to automate the email process.
What do you dislike about the product?
It's not always easy to navigate. Not very intuitive.
What problems is the product solving and how is that benefiting you?
Sales. Using the tool for email campaigns.
Emails on a Mass Scale
What do you like best about the product?
I like the style of email sequences - it's nice to be able to drop people into a sequence and forget about it.
What do you dislike about the product?
There are a lot of glitches - for example, we were sending out emails that were supposed to auto-populate people's contact names, numbers, etc. and they received emails with the commands like {{contact name}}. We also had problems with outgoing emails not sending.
What problems is the product solving and how is that benefiting you?
I'm alleviating the difficulty of warming up leads. This is an easy way to warm up lots of leads and reengage them all at once.
Easy, effective and efficient-- my day is built around it!
What do you like best about the product?
It's a fairly intuitive platform-- which makes it easy to learn quickly. Also, the ability to send buckets of email sequences with ease (while integrating with Gmail/Salesforce!) is essential to effectively reaching our prospects.
What do you dislike about the product?
There are some buggy areas-- for example the key pad while dialling extension numbers rarely works. Although the most frustrating problem is the poor search function for Outreach... unless you type out a prospect's name perfectly it won't come up.
What problems is the product solving and how is that benefiting you?
A few problems that have be solved with Outreach are:
1. The ability to touch a large amount of prospects in very targeted way, and track those results-- more reach/better efficency
2. a.b testing for email templates-- better results
3. integration with tasking/tags/personas to prioritize top prospects-- making everyone more effective
1. The ability to touch a large amount of prospects in very targeted way, and track those results-- more reach/better efficency
2. a.b testing for email templates-- better results
3. integration with tasking/tags/personas to prioritize top prospects-- making everyone more effective
Recommendations to others considering the product:
It's easy enough!
Good experience automating sequence of outreach
What do you like best about the product?
how the automation of sequences can be made while changing task set-up and sequencing
What do you dislike about the product?
the depth of the reporting can sometimes be a little more than necessary, but great for teams who can have a dedicated resource diving into the analytics here
What problems is the product solving and how is that benefiting you?
How to run business development at scale and reach the right people via our outreach strategies -- allows us to reach more prospects
Recommendations to others considering the product:
i think it would be a great part of a tech stack as long as its used properly, as this enables your sales team to do prospecting at scale, a valuable component for any Business Development or full-cycle Sale role
Mostly positive with some drawbacks
What do you like best about the product?
The automation, the ease with which you can set up sequences and the task management functionality.
What do you dislike about the product?
There seem to be some glitches or drawbacks with reporting. It's not easy to find the information we want with regards to prospects, emails, responses and so on. There also seem to be some UI problems, like viewing notes in an expanded view and seeing number of prospects created.
What problems is the product solving and how is that benefiting you?
It's become easier to manage calls, emails and other tasks, and become more efficient with reaching out to new prospects.
Recommendations to others considering the product:
Outreach is a great product, but there are still some things I'd like to see incorporated in the software. From better reporting, to a more robust account-based selling system. Support has generally been good on a day-to-day basis, but we've experienced some issues with setting up demos and getting the right feedback.
Very helpful!
What do you like best about the product?
The automated nature of it removes a huge headache around having to manually follow up with prospects. I love that it plugs into salesforce too! This way I can pull my prospects straight from there.
What do you dislike about the product?
There is a sequence my whole sales team uses that is setup in EST. I sometimes want to push my messages to send immediately and not 14 hours later (the next morning), and always struggle to do this through the salesforce extension.
I have to manually go into outreach to push it usually. This would be a nice to have.
I have to manually go into outreach to push it usually. This would be a nice to have.
What problems is the product solving and how is that benefiting you?
increasing productivity when it comes to prospecting customers. I can focus on getting new customers/ having verbal conversation, instead of taking time to copy and paste the same messages to prospect that most likely wont answer anyways.
Recommendations to others considering the product:
Do it! We are in the tech age and if you don't keep up with the automated processes being released, you will be overshadowed by those who are!
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