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Outreach makes our lives easier!
What do you like best about the product?
+ Seamless integration with Salesforce.
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
What do you dislike about the product?
- Lots of options can lead SDRs to make mistakes that block their workflow or have unexpected results (for example: editing the delivery schedule to another timezone)
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
What problems is the product solving and how is that benefiting you?
+ The bidirectional sync with Salesforce has been really useful to automate status changes and other updates, cutting down administration time significantly
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
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Outreach automating and simplifying email marketing
What do you like best about the product?
Ease of use, keeps prospects from slipping through the cracks.
What do you dislike about the product?
Integration issues with g-mail, would be nice to have more customizability with proper nouns, clean data, etc... from CRM
What problems is the product solving and how is that benefiting you?
Contacts no longer slip through the cracks, helps keep insights into interaction with prospects as well.
Good tool if utilized in the best way
What do you like best about the product?
The automated email and flexibility of tasks/sequences
What do you dislike about the product?
I dislike the inability to change some of the parameters, sometimes leads get lost within the tool. Emails sent as spam when tracking is turned on.
What problems is the product solving and how is that benefiting you?
able to reach a large amount of prospects, able to see where prospects are opening the emails.
It's made my day so much more efficient
What do you like best about the product?
That I know exactly what I have to do when I sit down to start my day and that It reminds me to always follow up with prospects
What do you dislike about the product?
It's sometimes complicated to finish a sequence for someone
What problems is the product solving and how is that benefiting you?
We are making sure that we have a solid and tested outbound prospecting structure in place
Critical for organized SDRs
What do you like best about the product?
Outreach understands what is important to SDRs -- being able to organize our emails and calls in a visible and effective way, having things like desktop notifications, automatic pause when an out of office is detected, and the linkedin sidebar to do really personalised prospecting. Outreach integrates and adds value to the SDR work flow.
What do you dislike about the product?
The connection with salesforce is spotty -- sometimes things work, and other times it's unreliable. I don't like that we can't see what was clicked on in an email. Also, the support isn't available except when it's working hours West Coast US time... so if you have a problem in Europe, you basically lose a work day until you have a response.
What problems is the product solving and how is that benefiting you?
Managing a volume of prospects, emails and calls in an organized way. Personally, outreach has enabled me to be more personalised in my approach, which is really important.
Recommendations to others considering the product:
when everything is functioning properly (like the crm integration) outreach is a great tool
A nice tool - Trustworthiness to be improved
What do you like best about the product?
I like the fact that it integrates with salesforce and that it removes all unnecessary admin work when a prospect changes status in a sequence. It also allows a good systematization of my workflow.
What do you dislike about the product?
We have been experiencing some issues with the software since it has been introduced in our company. It is not a deal breaker but it has caused us to work more than necessary on fixing some problems related to bugs. On that note, customer service has always been very reactive and helpful towards a solution.
What problems is the product solving and how is that benefiting you?
With Outreach, we don't have to manually write big quantities of emails on a daily basis. The benefits we have realized are hours and hours of time gained!
Fast sales growth!
What do you like best about the product?
The 'stupid-proof' way of using it. It is really user friendly and self-explanatory.
What do you dislike about the product?
I would like it to have a setting to remind me I have to contact someone I foget but did not reply to an e-mail or a sequence.
What problems is the product solving and how is that benefiting you?
I am trying to channel some new partners.
Recommendations to others considering the product:
The best e-mailing campaigns and the easiest ones to use!
I LOVE outreach
What do you like best about the product?
It practices what we preach: focusing on the prospects that matter most. I can see who's looked at my email the most times and skip the ones that don't care. I'm also able to follow up with multiple prospects at the same time. I really love that I can create my own and experiment, too.
What do you dislike about the product?
Sometimes it glitches and won't send pictures through the sidebar
What problems is the product solving and how is that benefiting you?
It takes so much follow up off my plate! It helps a ton with cold prospecting and following up. Our business is about telling our clients which prospects are most important to them. This helps me do the same for myself by prioritizing those prospects that have viewed my emails the most times.
Recommendations to others considering the product:
Experiment with it a lot. It took me several months of not doing much before I decided to just go all in. Once I did, I was able to learn best practices and set plans in motion for myself.
Reliable Tech Allowing Our Sales Team to Scale Effectively
What do you like best about the product?
The concept for one but the trust that I can place in it. I know when I tell it to sequence someone or send on a certain day that email will be sent.
What do you dislike about the product?
Glitchy and slow some times especially when working with it on the chrome sidebar or sf sidebar.
What problems is the product solving and how is that benefiting you?
Increased efficiency surrounding our outbound direct sales effort. It has allowed us to focus on owning the relationship once interest is shown.
Recommendations to others considering the product:
Watch the product release videos. Keep up to date on features.
Fantastic Tool!
What do you like best about the product?
Dialer works fantastic and the integration with Salesforce is one of the best I have seen. In addition, the localization capability is hands down a must have.
What do you dislike about the product?
Like many other software solutions out there it can sometimes be glitchy and inconsistent in it's performance.
What problems is the product solving and how is that benefiting you?
Similar to many other sales organizations, we are always looking to grow our pipeline and outreach has done a good job allowing us to streamline our process to make our sales approach more consistent as well as data driven when it comes to doing outbound sales.
Recommendations to others considering the product:
- I highly recommend your team to an extensive trial and make sure a majority of your team starts leveraging/using it prior to deploying out the solution.
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