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Best email tool I've ever worked with
What do you like best about the product?
Outreach allows me to spend time focusing on prospecting and selling by efficiently sending emails.
What do you dislike about the product?
Templates created in Outreach do not open rates or more in depth metrics.
What problems is the product solving and how is that benefiting you?
Solving the email exhaustion problem. Time saved and leads qualified.
Recommendations to others considering the product:
Give it a try. It is easy to use and the creation and automation of sequences is amazing! It really help with my daily work flow and allows me to be as productive as possible.
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Outreach has been a lifesaver for maintaining ties with prospects and scheduling meetings.
What do you like best about the product?
My favorite part about Outreach is that you can build highly customized campaigns, with a variety of unique touches to ensure none of your opportunities are slipping through the cracks. It makes prioritizing my day much simpler, and has reduced the amount of time I spend digging through our CRM.
What do you dislike about the product?
The main thing that I dislike about Outreach is that I wish it was able to push information from Outreach into Salesforce......maybe it can? For me specifically the challenge is as follows:
Currently I receive an email from Outreach saying I have "x" number of tasks for the day, and then I have to go into Salesforce and open these leads one at a time, in no particular order. I wish there was a way that I could push that daily task email into Salesforce and prioritize these leads based on the sequence they are in. I place a much higher value on "new signups" than I do "web" leads (I have a different sequence for each), but the tasks don't help me see this. If it could push into SFDC I would also be able to work much more quickly.
Currently I receive an email from Outreach saying I have "x" number of tasks for the day, and then I have to go into Salesforce and open these leads one at a time, in no particular order. I wish there was a way that I could push that daily task email into Salesforce and prioritize these leads based on the sequence they are in. I place a much higher value on "new signups" than I do "web" leads (I have a different sequence for each), but the tasks don't help me see this. If it could push into SFDC I would also be able to work much more quickly.
What problems is the product solving and how is that benefiting you?
My main problem is efficiency. I am an inbound SDR and I spend the majority of my time trying to figure out which leads are worth my time, and when they should be contacted next. I guess my most desired feature would be the ability to assign higher importance to certain sequences than others so that when I come in in the morning I can pretty much just call down the list based on the priority I have assigned.
Great tool
What do you like best about the product?
Outreach has allowed me to greatly improve my productivity. Simple and easy to use with great customer service.
What do you dislike about the product?
A little expensive but still well worth it.
What problems is the product solving and how is that benefiting you?
Allows me to reach out and stay on top of potential leads.
Outreach is a great tool!
What do you like best about the product?
There is a lot to like about Outreach, from the integration with Salesforce to all the automation, but really what stands out is its usability. It is really easy to get up and running with Outreach and to become proficient with it.
What do you dislike about the product?
When I first started using it, it was a bit buggy, but their support team is really good at working with you.
What problems is the product solving and how is that benefiting you?
By using outreach, this has allowed us to find the right/best email templates for our target audience, saves us from having to do things one by one.
It has been a good experience.
What do you like best about the product?
My favorite part of outreach is the ability to see who has read the email and also to set up sequences.
What do you dislike about the product?
I dislike that is hard to use it efficiently as first.
What problems is the product solving and how is that benefiting you?
We are able to automate our emails out to our clients and track what has already been sent.
Outreach great for sales productivity
What do you like best about the product?
I like the amount of automation possibilities. Also, the task dashboard is essential for any BDR day-to-day. It's the primary dashboard I use when going outbound.
What do you dislike about the product?
Outreach hasn't really figured out sequencing tasks and communication deeper in the funnel. I'd like to see features that allow for more a templated approach to a deeper sales cycle. This could include walk-through steps for more strategic enterprise sales. Beyond a sequence, a cycle of communication that corresponds to legal, security, and procurement steps typical to a sales cycle could be helpful. I find that I often don't use Outreach once a client is actually engaged.
What problems is the product solving and how is that benefiting you?
We're solving our outbound and inbound sequencing for leads. Automating this process has freed up time across the team allowing us to spend less time prospecting and more time engaging with these prospects.
Nice tool
What do you like best about the product?
The email analytics are great! They are really helpful.
What do you dislike about the product?
I dislike how there is no description or note box in the prospect profile to keep tabs on exactly why I am reaching out to these prospects. The note function is not easily digestible as I have to scroll down and find what notes I have put in there through the activities.
What problems is the product solving and how is that benefiting you?
Helpful to ensure all my prospects are getting attention. I am now able to handle more work because of the time it frees up.
Recommendations to others considering the product:
Do it.
Customer Success Manager
What do you like best about the product?
I like the email templates. I find myself writing similar emails through out the day. This really saves me time not needing to completely re write emails.
What do you dislike about the product?
No real dislikes as of now. I think I need to understand how deep outreach can go.
What problems is the product solving and how is that benefiting you?
Time savings is a huge one for me. I am able to spend more time on other projects.
Outreach has been super helpful!
What do you like best about the product?
I love being able to create templates and drop my contacts into a sequence. It's really nice to know that they will be getting a contact from me every month.
What do you dislike about the product?
The Gmail integration. We turned it off,
What problems is the product solving and how is that benefiting you?
I'm solving for letting clients fall through the cracks. I get responses from the emails sent by outreach that lead to different conversations and uncovering opportunities.
Recommendations to others considering the product:
Do it. It will help your inside sales and client success teams greatly.
Awesome!
What do you like best about the product?
Outreach lets me do 10 times the amount of work I normally could. It allows me to drop sales leads into sequences and have emails automatically send. its integrated with Salesforce so that I can see all the previous contact info with my leads in salesforce. It also allows me to manage tasks that I need to remember. Lets say a lead asks me to contact them in 3 months-- I can just create a task to be sure that nothing falls through the cracks. Pretty much Outreach is awesome and I love it!
What do you dislike about the product?
Sometimes outreach can be a little slow if you have a lot going on or you're using the dialer and thats my only issue. I've also had a couple issues with mailbox syncing but never anything major
What problems is the product solving and how is that benefiting you?
Solving the problem of getting in touch with leads and making sure to touch them every few days. The huge benefit is that Outreach allows you to do the work that 4 people would do by auto sending emails to unresponded. I also love the history it keeps so that you can always see all contact you've had with that lead.
Recommendations to others considering the product:
You have to use this. Its awesome!
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