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Enhanced our Customer Success team's outreach program tremendously!
What do you like best about the product?
Can send emails on behalf of other individuals. Automate 1:Many outreach without having to worry about shared IPs from other comm automation tools.
What do you dislike about the product?
Lack of HTML in emails. If you send on behalf of someone else, the sender variable still shows the author instead of who you're sending on behalf of.
What problems is the product solving and how is that benefiting you?
Executing overall 1:Many strategy. We've saved time and effort and enhanced deliverability.
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An essential business tool
What do you like best about the product?
Automatically searching for contact info from a list of websites and the ability to track a relationships stage, post frequency, domain authority and overall ranking.
What do you dislike about the product?
That it only allows for a single line for each website and that it only searches site for contact info.
What problems is the product solving and how is that benefiting you?
Prospecting for sales people. The ability to pull contact info just from a website.
It has allowed me to be more efficient in my work.
What do you like best about the product?
I like the fact that I can put someone in a sequence and not have to remind myself to follow up at any point.
What do you dislike about the product?
Sometimes when someone replies they don't automatically get taken out of the sequence which makes for some awkward conversations when they get the next message.
What problems is the product solving and how is that benefiting you?
Our staff is able to send cold outbound emails much more efficiently than we were in the past. We get meetings and are able to gauge interest with minimal effort.
Trained on it to bulk out reach to new prospects
What do you like best about the product?
Logical layout, will daily send a call list of my past due activities (call). I like how I can customize each step in the sequence to schedule a call first and in between email steps. Also, having it integrate into other tools is very helpful!
What do you dislike about the product?
Having a stand along app might be nice as opposed to a plug in for the browser. Though there may be this option, I'm not sure thats how we are using it. Having a record a voicemail option for prospects that don't pick up so that you can leave the VM without having to deliver it each time would be nice.
What problems is the product solving and how is that benefiting you?
Bulk out reach. I have a large territory I need to touch myself. One at a time is only a option for my most strategic prospects, for everyone else I would like to do it in bulk while at the same time having it in my personal voice.
Sales Operations Analyst
What do you like best about the product?
I like all of the customizability and interactivity with Salesforce. I like that I can insert any salesforce field into an outreach email. I really like the customer service, awesome team there.
What do you dislike about the product?
I don't like the methods for searching and sorting through prospects. I can't search for prospects by field without putting in the field API code and using EXACTLY the right format. There should be some kind of advanced search functionality for this. There isn't enough reporting or data analysis. Importing prospects from salesforce is a chore.
What problems is the product solving and how is that benefiting you?
We're trying to reach learning and development folks. The problem is the DMs usually have wildly different titles. A DM with a certain title at one company could is not always the same as someone from a different company with the same title. So we need to reach everyone in learning at a specific company.
Recommendations to others considering the product:
There are other softwares that do the same thing but also provide lead gen capabilities. Outreach needs to head down this road to survive.
Pretty good tool
What do you like best about the product?
Outreach has a very user friendly interface
What do you dislike about the product?
I've had issues syncing my GMail and Outreach accounts.
What problems is the product solving and how is that benefiting you?
Customer engagement on mobile.
Great product with room to grow!
What do you like best about the product?
I love the automation of sequences. Not having to go in and launch a touch and have that on my calendar gives me a lot more time for other tasks.
What do you dislike about the product?
I dislike not having as much control as I'd like in how things are sorted etc. For example tasks, I'd love to be able to sort those how I want, like by number of email opens or by company, etc. I dislike how difficult/complicated it is to add a contact from LinkedIn to Salesforce using outreach. Outreach does a great job of pulling data from salesforce but not the reverse. It's still much easier for me to add a contact to salesforce and push it outreach than it is to add to outreach and push to salesforce.
What problems is the product solving and how is that benefiting you?
Less admin work on a daily basis. More organized on campaigns/sequences being run by having all messaging in a certain place saved potentially to each user. Automation has just made job easier with launching and ending campaigns and knowing who is in them.
Recommendations to others considering the product:
Definitely provide a training for your employees to learn how to use it. It can be quite complicated to learn and understand at first. A brief walk through/demo is not enough. Need a more hands on approach to learning it instead of watching a live stream of someone demoing its capabilities.
Client Development Associate
What do you like best about the product?
Great way to prospect and sequence leads, leaving our sales team more time to sell.
What do you dislike about the product?
Nothing, it's been a great experience! We had an issue initially syncing to salesforce but that was resolved.
What problems is the product solving and how is that benefiting you?
Lead generation, getting more quality leads into our sales teams hands.
Outreach has been useful in organizing and keeping track of my marketing efforts, what gets results.
What do you like best about the product?
The statistics are extremely useful to know if email headings are getting looked at or not, and if they are getting multiple views.
What do you dislike about the product?
It does not require some follow up after completing an act, allowing clients to fall out of cycle if the campaign ends, or an action has ended.
What problems is the product solving and how is that benefiting you?
How effective are contacts are so we know where we need to increase efforts or improve our message.
Recommendations to others considering the product:
This not a full board CRM so evaluate what your needs are from an app. This more of a contact tool, so make sure it is what you need, also check if it has the integration you need, if you require it to interact w/ a CRM.
Outreach Review
What do you like best about the product?
Outreach is great, helps to keep me on task and send valuable messages to my customers. They are continuously updating and listen to product feedback. The metrics are also great - they give insight to open rates, call connect rates, etc. giving you a better understanding of your overall outreach success.
What do you dislike about the product?
Overall it is a great product, being picky I'd like for it to have the ability to move items within sequences easier than having to continuously "move up" until it is in the right place rather than saying move to step 2.
What problems is the product solving and how is that benefiting you?
Time efficiency, task management, strategic outreach and continuous connection with customers.
Recommendations to others considering the product:
Outreach is well worth the investment. Stop sending emails one by one and creating tasks that are disjointed from your customers contact information.
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