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Outreach Review - Tre Calderon (Wrike)
What do you like best about the product?
The templates and integration with SalesForce
What do you dislike about the product?
It is somewhat unreliable. It constantly logs me out without my knowledge and their is no easy way to log back in. You can hit the Outreach Everywhere icon in Chrome and it does nothing. The other issue is that when they release anything new it seems to be an issue on my end.
What problems is the product solving and how is that benefiting you?
It helps automate a lot of emails that are sent out. You can schedule emails with minimal effort and track everything in salesforce. Really helps save time and increase the tracking of information with potential / actual clients.
Recommendations to others considering the product:
It is a great system with obvious limitations. If you need an easy to use automated tool with a good integration with SalesForce it is great. As a stand alone email tool or an extension on Chrome it is a bit clunky. Lots of room to grow with the Outreach Everywhere.
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Saves me time!
What do you like best about the product?
Sequences! They allow me to follow up with users automatically. Because of this, i've been able to engage so many users which has been incredibly valuable. I'm not sure how I did work before without Outreach.
What do you dislike about the product?
Nothing! It does exactly what it should. The platform is easy to learn and implement.
What problems is the product solving and how is that benefiting you?
Most people don't respond to the first email, or even the second. With Outreach I can follow up as many times as I want with a sequence I build and the best part is that it happens on it's own. I also love that Outreach will set a task for me if someone is viewing my emails repeatedly or if they haven't gotten back to me.
This is a great product with lots of uses.
This is a great product with lots of uses.
Recommendations to others considering the product:
Build Sequences!
Great Product, Makes workflow much easier
What do you like best about the product?
At first we were sending large volumes of email, but the real value lies in the ability to create complex sequences based on persona's with the ability to use information from CRM to send relevant messages to large numbers of people.
What do you dislike about the product?
I would like for outreach to incorporate a user flow based on prospect roles so that you could dump a bunch of prospects into a sequences and then have them automatically undertake different paths based on the role and title.
What problems is the product solving and how is that benefiting you?
we are using outreach to expand the impact of each SDR. Scaling their reach, and effectiveness without taking more time.
Recommendations to others considering the product:
Don't Batch and Blast. Create Personalized sequences for important prospects.
Great for ABM, could be better for prospecting
What do you like best about the product?
I love that outreach enables our teams to create specific sequences for contacting prospects. We used to use software that only allowed for one-offs. It was a very inefficient way to reach contacts. With sequences we are able to create call tasks and check metrics for entire sequences, seeing what subject lines begin to lower open rates.
What do you dislike about the product?
I do like the outreach everywhere plugin, especially combined with sales navigator. However-- I believe it could be much more efficient in sales navigator. For example: Lets say you search a specific set of metrics in Lead Builder and want to add 20 people from the results that show up. Currently, you would have to click on every profile one by one and push them to salesforce. It would be much more efficient to be able to select those 20 individuals and add them all at once.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
What problems is the product solving and how is that benefiting you?
We are increasing our efficiency in contacting prospects, as well as being able to track how an entire touch sequence performs overall.
Recommendations to others considering the product:
This is already a great tool for ABM... much better than Engagio's newer product which we have also reviewed. I would continue along this path while also not closing yourself off from companies that don't use ABM approaches. You have an amazing product!
Satisfied Customer
What do you like best about the product?
I really like the sequence feature on outreach -- it saves me a ton of time and makes sure that we don't have to worry about follow up because it does them automatically. Definitely an excellent product that seems to work really well.
I also love the support that we get -- we've run into a handful of problems in the past and Brittany has been great about being available by phone/email to get them squared away and explain new features to us. The support is definitely appreciated.
I also love the support that we get -- we've run into a handful of problems in the past and Brittany has been great about being available by phone/email to get them squared away and explain new features to us. The support is definitely appreciated.
What do you dislike about the product?
We've had lots of trouble with the outreach plugin in Gmail. Not outreach everywhere (the extension), but there's a switch that you flick within Gmail that, when turned on, was pretty buggy and dropped a bunch of our emails. We got on the phone with Brittany and she advised us to turn it off, and things have been working fine just then.
Additionally, we've observed issues with Outreach emails not syncing to our Salesforce instance, but that could certainly be a problem on our side with the connectors we established.
Additionally, we've observed issues with Outreach emails not syncing to our Salesforce instance, but that could certainly be a problem on our side with the connectors we established.
What problems is the product solving and how is that benefiting you?
As an SDR, we're working on creating the most compelling messaging to optimize our open and reply rates. Outreach makes it really easy to monitor the success and failures of different messaging by using different templates.
Again, as I mentioned earlier, the automatic follow ups are also incredibly helpful.
Again, as I mentioned earlier, the automatic follow ups are also incredibly helpful.
Recommendations to others considering the product:
I would recommend outreach to others considering email tools / outreach in particular. I think that it's a really good product and it's definitely headed in the right direction.
Thank you for the help!
What do you like best about the product?
Outreach gives me the ability to focus on optimizing speed to value for interested prospects.
What do you dislike about the product?
I think its more of an SFDC issue saving work as Outreach adjusts an object in the background. So maybe the issue is the seamless and realtime update and save capability between the two products.
What problems is the product solving and how is that benefiting you?
Lead touch process has been simplified.
Recommendations to others considering the product:
Highly recommend Outreach to businesses
I love Outreach!
What do you like best about the product?
I love the simpleness of the UI and the Chrome plugin
What do you dislike about the product?
I wish it had more features, but it's great at it's niche
What problems is the product solving and how is that benefiting you?
Scaled drip email campaigns and simple reporting
Watching Outreach Grow
What do you like best about the product?
My favorite part of Outreach is the intuitive layout. Rarely do I struggle to navigate where I need to go.
What do you dislike about the product?
The prospect search frequently lags or has trouble locating the correct prospect.
What problems is the product solving and how is that benefiting you?
Organizing leads is a breeze. The benefit of tagging them has increased efficiency on how we target prospects.
Recommendations to others considering the product:
Outreach frequently adds new features, and they do a phenomenal job of providing video tutorials of how to use them. Responsive support team also.
We would be lost without Outreach!
What do you like best about the product?
Great UI/UX -- very intuitive, easy to use and navigate, and metrics/tracking are set up in such a way that allows us to become more effective and efficient with both inbound and outbound sales.
Customer support is always fast and responsive, and always willing to get on a call (which not all companies do!)
LOVE the chrome extension and being able to set reminders/followups/tasks (I use this religiously).
Customer support is always fast and responsive, and always willing to get on a call (which not all companies do!)
LOVE the chrome extension and being able to set reminders/followups/tasks (I use this religiously).
What do you dislike about the product?
There are sometimes bugs here and there, but as I mentioned, support usually takes care of these pretty quickly.
What problems is the product solving and how is that benefiting you?
Increase conversion rates of signups to demos.
Additionally, how to create the perfect cadence with the right types of "touches" and messaging, as well as A/B testing the latter.
We've been able to consistently fine tune our messaging and increase email responses through custom sequences for each of our target "personas"
Additionally, how to create the perfect cadence with the right types of "touches" and messaging, as well as A/B testing the latter.
We've been able to consistently fine tune our messaging and increase email responses through custom sequences for each of our target "personas"
Outreach for outbound emails
What do you like best about the product?
I love that we can track other team members' emails so we know who everyone else has reached out to. We also use it to automate things like follow ups, next steps and tasks.
What do you dislike about the product?
I would love for there to be a way to track the stage an account is in, rather than just tracking the stage of individuals within an account. However, the Outreach team has added a couple features for account-based sales and it looks like this feature is in the pipeline (*fingers crossed*).
What problems is the product solving and how is that benefiting you?
We needed a way to streamline outreach to new/potential clients and keep everyone on our team up to date on the status of those clients. We also needed a way to follow up with existing clients as they move through our integration process. Outreach has been a helpful tool to make sure we're following up with clients and not double-tapping new leads.
Recommendations to others considering the product:
Definitely would recommend outreach, especially if you're looking for an easy way to automate follow up emails & tasks, in addition to keeping communication open with other team members.
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