Outreach Sales Execution Platform
OutreachReviews from AWS customer
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Streamlined sales process
What do you like best about the product?
The level of customization and automation that the product offers is excellent, allowing us to A/B test, tweak inputs, and experiment very rapidly.
What do you dislike about the product?
The Salesforce integration was difficult and time consuming on the front end, so a decent sunk cost. Formatting limitations (like bullet lists) are also a drawback, but minor inconvenience.
What problems is the product solving and how is that benefiting you?
The insights are top. Refining messaging, timing of outreach, etc. have all been fantastic and valuable to the business.
Recommendations to others considering the product:
Plan for long set up process if doing SalesForce integration!
Huge time-saver
What do you like best about the product?
I like how integrated Outreach is with Linkedin and Salesforce which cuts down on a lot of wasted time spent manually transcribing crucial information. I enjoy being able to schedule tasks and evaluate and prioritize by looking at them in a number of different formats.
What do you dislike about the product?
I wish I could select templates from a drop down menu within the task window.
What problems is the product solving and how is that benefiting you?
Using Outreach, I can keep myself organized and systematically schedule tasks. I get more done in an 8-hour workday and
Recommendations to others considering the product:
Get it!
Outreach is simply the best!
What do you like best about the product?
I love the simplicity and ease of use. It's a huge time saver and is very intuitive to use! Service is awesome and always helpful/responsive. It also significantly helps align communication strategy across our internal team and allows you to better manage outreach from both an individual and collaborative standpoint. Outreach is continuously adding new features/functionality and does a great job to quickly help you understand how to use these features and why they can help your current workflows. They have a great support team as well and are usually very quick to respond and lead you towards quick resolution of the issue.
What do you dislike about the product?
One feature I'd love to see that we don't currently have would be the ability to bulk send to sub-groups (i.e. I want to send a blast email to 100 companies, but I want anyone at the same company to be listed on 1 individual email vs. separate for each person). I'd also love to see better filling/categorization of templates, sequences and tags.
What problems is the product solving and how is that benefiting you?
I've used Outreach in both a sales prospecting and customer success capacity and in both instances the tool has been incredibly valuable. From a prospecting standpoint, we built sequences to target prospects and create messaging that applied to various segments. It created a way to easily manage tasks and easily manage the prospects you input into the system. From a customer success standpoint, we use it better communicate with groups/segments of customers depending on the products they use/what would matter to them and ensure communication is timely, organized and effective. In both cases, Outreach served as a repository for all communication and helped streamline activity and communication strategies across our internal teams.
Recommendations to others considering the product:
If you're part of a Sales or Customer Success organization, I'd highly recommend looking into Outreach. It will significantly enhance your engagement with customers and prospects and add efficiency and accountability into your and your team's workflows.
Great software
What do you like best about the product?
Great UI with amazing functionality. By far the best in the market.
What do you dislike about the product?
I used to not like the lack of calling functionality, but they've recently added it.
What problems is the product solving and how is that benefiting you?
Effective outreach on the SDR team. Great tracking with effective software.
Recommendations to others considering the product:
Trial and test different methodologies, and make sure to look through the entire software sweet - there's a lot you can do that you normally wouldn't see if you just stay on the main pages.
Phoebe Licata Review
What do you like best about the product?
I think the most attractive feature is setting tasks for my prospects. It makes daily calls and emails easy and fast.
What do you dislike about the product?
I wish the sync with Salesforce was more accurate. Constantly my calls/emails don't log, which is frustrating since our daily activity is tracked.
What problems is the product solving and how is that benefiting you?
I've realized that setting a lineup of calls is convenient and quickens my pace to increase my productivity.
Recommendations to others considering the product:
Transfer tasks from outreach to salesforce
Save drafts for emails
Better customer service when having issues
Sync better with salesforce
Save drafts for emails
Better customer service when having issues
Sync better with salesforce
Excellent First 6 Months with Outreach
What do you like best about the product?
-ease of use of the product
-customer support during pre-sales and post-sales
-ability to quickly reuse existing sequences to save me time, and it helps me leverage content that's performing well for me
-ability to setup timing of outbound emails to correlate with appropriate time zones and work schedules
-modern interface that connects with our existing CRM (Salesforce)
-customer support during pre-sales and post-sales
-ability to quickly reuse existing sequences to save me time, and it helps me leverage content that's performing well for me
-ability to setup timing of outbound emails to correlate with appropriate time zones and work schedules
-modern interface that connects with our existing CRM (Salesforce)
What do you dislike about the product?
There aren't any glaring issues with Outreach that come to mind when I think of my first six months using Outreach. I've had a couple of hiccups with minor setting adjustments, but Outreach support and help has always been able to help me figure it out quickly and efficiently. I'm not sure how much our organization pays for the tool, but I'd expect it's a positive ROI, but I wish I did know more about that.
What problems is the product solving and how is that benefiting you?
1. We needed to convert our sales model from inbound to outbound lead generation.
Outreach has supported this transition for us allowing us to increase the volume of outbound campaigns, making them more specific for our targeted prospects, and allows us to see campaign performance metrics of campaigns so we can leverage those again and improve our performance going forward.
2. Our SDR team was all new and we needed a tool to help them work together to share successful campaigns and work in a more efficient manner than manual emails.
Outreach was a new tool with a new team, so a recipe for potential disaster. The tool's ease of use allowed the new hires to learn it quickly and to collaborate together to find the messaging resonating with our clients and continue to improve on that over time to build our business.
Outreach has supported this transition for us allowing us to increase the volume of outbound campaigns, making them more specific for our targeted prospects, and allows us to see campaign performance metrics of campaigns so we can leverage those again and improve our performance going forward.
2. Our SDR team was all new and we needed a tool to help them work together to share successful campaigns and work in a more efficient manner than manual emails.
Outreach was a new tool with a new team, so a recipe for potential disaster. The tool's ease of use allowed the new hires to learn it quickly and to collaborate together to find the messaging resonating with our clients and continue to improve on that over time to build our business.
Outreach has simply and efficiently streamlined the way in which mass mail is delivered.
What do you like best about the product?
Tracking how many times an email was viewed.
What do you dislike about the product?
The task view - you can't click back or forward to return to your last prospect. I would also like to be able to sort my prospects by who viewed my emails the most.
What problems is the product solving and how is that benefiting you?
Generating new leads and new interest in our solution.
Outreach and Ngage
What do you like best about the product?
Sequences are a huge benefit to tracking prospects
What do you dislike about the product?
Once you save numbers, you have to use a saved number as compared to a number in the area your calling or manually input a number of your choosing.
What problems is the product solving and how is that benefiting you?
Saving time reaching out to no-show prospects.
One of the better sales automation tools out there
What do you like best about the product?
Outreach has been a great tool to automate many parts of my sales process. They've continually added new features and enhanced current ones (faster than any other tool I've used). And their customer service team is top notch.
What do you dislike about the product?
Their reporting is somewhat sub-par though they have been enhancing that recently. Some bugs with their chrome extension and calling which are being addressed. Some features are catered specifically towards development reps which make utilizing it for Account Managers slightly more difficult but again reaching out to their team with feedback has a tendency to be heard and corrected in time.
What problems is the product solving and how is that benefiting you?
On the account manager end, automating follow ups with older leads. Trying to re-ignite old conversations and even reaching out to net new customers is much, much easier than before. I spend 1/4 of the time prospecting and sending emails and can focus more on developing real opportunities.
Outreach makes our lives easier!
What do you like best about the product?
+ Seamless integration with Salesforce.
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
What do you dislike about the product?
- Lots of options can lead SDRs to make mistakes that block their workflow or have unexpected results (for example: editing the delivery schedule to another timezone)
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
What problems is the product solving and how is that benefiting you?
+ The bidirectional sync with Salesforce has been really useful to automate status changes and other updates, cutting down administration time significantly
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
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