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Great marketing tool
What do you like best about the product?
Ease of use. You set a sequence and wait for a response.
What do you dislike about the product?
Hard to navigate when your new. There's a decently steep learning curve.
What problems is the product solving and how is that benefiting you?
Connecting with potential clients, lead generation. It's great to set a sequence and wait for a response, highly customisable.
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Outreach - email sequencing
What do you like best about the product?
How easy it is to setup multiple sequences for running multiple email campaigns.
What do you dislike about the product?
The limit on number of emails that I can send on a daily basis (and don't even receive a notification about that in the product). Also don't like to know when a campaign has successfully sent all my emails, sometimes they stay in active or pending mode for days or weeks.
What problems is the product solving and how is that benefiting you?
optimizing our sales outbound strategy. With a very lean team at the company we are able to reach out to large numbers of potential clients thanks to the use of sequencing tools like Outreach.
Recommendations to others considering the product:
They have a great customer service but the product itself is very clunky. As I mentioned, lot to be desired in terms of user notifications.
So far outreach with Outreach has been Outstanding
What do you like best about the product?
I ease of use for the agents and the depth of options, settings, and tweaks at an admin level.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
What do you dislike about the product?
With the layers, options and settings sometimes comes a number of different issues with the duplicate menus, changing toolbars and hidden dropdown.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
What problems is the product solving and how is that benefiting you?
Outreach has given us the ability to test different cadences (sequences), timing and messaging. Something that would have been convoluted to accomplish in SFDC.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
Recommendations to others considering the product:
There is a bit of a learning curve to be able to use all of the features, etc. so patience can be a virtue.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Outreach is AWEESSSOOOMEEEEEE!!
What do you like best about the product?
Set it and forget it email campaigns which help you focus on more important task like picking up the phone.
What do you dislike about the product?
Huge learning curve. Not as intuitive as it needs to be for quick adoption.
What problems is the product solving and how is that benefiting you?
Helping me stay on the phones more and not spending time writing a bunch of emails
Outreach is the ultimate workflow organization/optimization tool
What do you like best about the product?
I like that Outreach allows a level of customization for your individual workflow. You can create smart filters throughout your tasks, allowing a comfortable and tailored workflow.
What do you dislike about the product?
At times, I've experienced problems around scheduled emails successfully sending. Sometimes I check my "Outbox" tab in the morning and see that some emails I planned on sending the previous afternoon were caught within the process somewhere and not successfully sent. However, Outreach support has done a great job at responding and trouble-shooting in a timely fashion.
What problems is the product solving and how is that benefiting you?
Solving for efficiency of time. I'm able to email a large volume of recipients while still adding a customized-touch to the majority of those emails.
Recommendations to others considering the product:
Learn how to utilize all of the various features. Outreach has a lot of hidden gems that a lot of individuals look over.
Saving Time has no price
What do you like best about the product?
Outreach integrated with our salesforce environment is great as it changes the lead status as prospects are filtered out!
I really enjoy being able to respond to business 24/7 even when im not in the office!
I really enjoy being able to respond to business 24/7 even when im not in the office!
What do you dislike about the product?
With the Salesforce integration, if the data in our CRM doesn't match the data in outreach, outreach will change the data to match what it has on record.
This would cause issues when leads would change owners, the lead would get changed back to whomever owns it in outreach.
This would cause issues when leads would change owners, the lead would get changed back to whomever owns it in outreach.
What problems is the product solving and how is that benefiting you?
Lead Management and improving international email response times
Outreach Review - Jarryd Torff (Percolate BDR)
What do you like best about the product?
Love the ability to send multiple emails with custom fields that map to the prospects name/company/etc. I also really like the call tasks in 360 view, help stay on top of prospects that need to followed up on.
What do you dislike about the product?
I wish there was the ability to select multiple prospects over multiple pages (need to send a single email per 50 prospects, doesn't overlap).
What problems is the product solving and how is that benefiting you?
Outreach is beneficial to be able to see who my colleagues have already reached out to, so I know whether to follow up or wait until more time has passed.
Outreach
What do you like best about the product?
The fact that i can see who opens my email
What do you dislike about the product?
that it's complicated to use. sometimes it doesn't work.
What problems is the product solving and how is that benefiting you?
outbound prospecting. Nice that you can see how they open it
Recommendations to others considering the product:
good idea. we use it daily
Outreach
What do you like best about the product?
Great tool for generating automated emails
What do you dislike about the product?
need better training and improved functionality
What problems is the product solving and how is that benefiting you?
I like the personalized schedule times for my territory and outbound activity
Outreach has extended my reach significantly
What do you like best about the product?
I like that I am able to follow up with leads that would have otherwise slipped through the cracks. Previously, I would be able to touch one prospect 2 or even 3 times with my best efforts but a lot of those leads would otherwise only be reached once and then we would hope they would come back to us at some point. We had over 60 leads each day so from a surviving point of view we were doing fine. However, what about the potential we could have from leads that were only followed up with once. Outreach enabled us to touch each lead 7 times through phone calls and email.
What do you dislike about the product?
There are a lot of features within Outreach that I have never touched or even looked at. My core tasks have me in 2 tabs or even 3 at most. So sometimes, if there is something out of the norm that I need I'd have to ask my colleagues where to find it. I guess its not as intuitive but in the same breath, i'd rather have the additional features than not
What problems is the product solving and how is that benefiting you?
We are able to sufficiently follow up with our leads and thus grow our bottom line.
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