Outreach Sales Execution Platform
OutreachExternal reviews
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Great Workflow & Organization Booster
What do you like best about the product?
The system helps keep our teams organized and holds them accountable for the work they're doing, or what they need to catch up on.
What do you dislike about the product?
I wish there were a few more features, such as single selecting holidays you want to impact your sequencing.
What problems is the product solving and how is that benefiting you?
Connecting to other platforms (Salesforce)
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Core platform of the Outbound Business Development Stack
What do you like best about the product?
Ease of use, functionality. It is your primary center of activity for an activity-driven role. Analytics are also good, delivering data on all activities performed through the platform (all of them).
What do you dislike about the product?
Email tracking is not the best; lots of processes in the administration of Outreach are redundant or unnecessarily long. There could also be improved search, more intuitive
What problems is the product solving and how is that benefiting you?
Increasing efficiency is the core improvement: more activities, more successes.
Sales Engagement at its finest
What do you like best about the product?
- Easy to use and intuitive
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
What do you dislike about the product?
- Sequences need to be followed up on once finished to make sure prospects aren't left behind/in the unknown
- Many configuration options can be confusing if not enabled properly
- Many configuration options can be confusing if not enabled properly
What problems is the product solving and how is that benefiting you?
- Sales productivity & effectiveness
- Time saved by automating touchpoints with buyers
- More structured sales process
- Time saved by automating touchpoints with buyers
- More structured sales process
A must-have tool for SDRs
What do you like best about the product?
Huge time saver for SDRs. Great for sequencing and automating a lot of their work. It also ensured standardized communication across SDRs.
What do you dislike about the product?
There's not much to dislike, to be honest. A bit more customization in reports would be great.
What problems is the product solving and how is that benefiting you?
We are automating prospecting for our SDRs.
Great tools for reps!
What do you like best about the product?
Lots of useful features such as alerts directly in Gmail and overall very handy to use with the Chrome extension.
What do you dislike about the product?
The tool has lots of functionalities that can be a bit tricky at times when you start using it
What problems is the product solving and how is that benefiting you?
Saving lots of time to focus on higher value-added actions
Recommendations to others considering the product:
Identify very specific use cases you want to solve prior to starting using it without a goal in mind
organised and automated outbound
What do you like best about the product?
Ability to set tasks, track them and see all notes about a prospect/account in one centralized place.
What do you dislike about the product?
sometimes the software can be really slow and have glitches
What problems is the product solving and how is that benefiting you?
Have been able to have a centralised messaging across the sales team
Recommendations to others considering the product:
Make sure your integrations between your CRM and outreach are set up really well.
A must have for outbound efforts
What do you like best about the product?
- Outreach is super customizable
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
What do you dislike about the product?
- Syncing capabilities with a CRM can be improved: if a prospect is created in Outreach (for example via Gmail integration), Outreach will try to sync it into your CRM as a Lead unless it has a named account. We don't use the Lead object and we had to find a workaround.
What problems is the product solving and how is that benefiting you?
Outreach helps us to find out what subject lines and the sequence structure generate the highest number of positive replies. It also helps our sales reps and BDRs to cut down tedious manual tasks and lets them focus on selling. We also improved our speed-to-lead by leveraging the power of triggers and automated sequences.
Good product, has some problems but overall very reliable
What do you like best about the product?
Easy to use, works most of the time, very customizable. This is a crucial part of my workflow. Staff is really helpful and always there to help out when needed. Response time is quick, I really like my CSM Mary Springer. Also like that they're not constantly trying to spam me.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
What do you dislike about the product?
There are challenges importing from SFDC. I will try to import and will get a bunch of errors, if I didn't know a good work around it would be hard to know who got through and who didn't. When I try again, sometimes it goes through.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
What problems is the product solving and how is that benefiting you?
Automation, automation, automation. I would not be able to do my job without it. I even have a two and three step sequence I use when I want to follow up with someone but don't want to have to remember to bump them.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
Great way to prospect and stay organized
What do you like best about the product?
I love the ability to create my own workflows based on how I work. I love being able to create my own sequences. I put a mix of touches I like (calls, email, LI) at the time intervals I want them to go. It gives me a lot of freedom to optimize the way I work.
What do you dislike about the product?
I don't like the meetings functionality. It seems to be too complicated to send a prospect a meeting or have it sync to what I need. Mostly I just use my gcal, which I find easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
What problems is the product solving and how is that benefiting you?
I am efficient with Outreach. I can blast a lot of people, or craft tailored messaging all quickly and easily. I have not used Salesloft or the other platforms that do this, but I do like the product.
Great platform that empowers customer-facing teams with the tools they need for Customer outreach
What do you like best about the product?
The ease of creating email templates for the Sales and Customer Success teams to use in customer and prospect outreach is absolutely great. The interface is very easy to use and efficient.
What do you dislike about the product?
I wish the reporting was a bit more robust in the fact that I wish I could see exactly who is using the templates per user. But the reporting capabilities are still pretty good.
What problems is the product solving and how is that benefiting you?
We are helping our customer-facing teams to be able to use pre-approved email templates for reaching out to customers and prospects. This helps to ensure that our teams are using pre-approved messaging and also helps ensure consistency across team members and teams.
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