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Outreach simplifying my day-to-day
What do you like best about the product?
Being able to import from SFDC directly to outreach and not being able to have prospects in multiple drips.
What do you dislike about the product?
Nothing, it has been working great for me and has been improving over time.
What problems is the product solving and how is that benefiting you?
I am able to be much more efficient at prospecting and reaching out to clients.
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Tool that still needs development
What do you like best about the product?
Integration with Salesforce but not lightning which would really help put it over the edge. The new analytics dashboard is pretty powerful but could still use some improvement and integration with the call features.
What do you dislike about the product?
Breaks a lot, some integrations will stop working. Updates sometime mess with other features. In addition it is confusing to use when you first get started. A lot of images of things rather than actual menus some features are very clunky and slow. Has a good chance to develop but needs rapid improvement.
What problems is the product solving and how is that benefiting you?
Simple too to use to send email marketing
Recommendations to others considering the product:
Your support is the worst thing ever. Rude and barely provide the requirements of our company.
Solid Product
What do you like best about the product?
The email functionality is great, love how easy it is to customize
What do you dislike about the product?
I want to be able to have a switch when calling to change from local number to my number at ease.
What problems is the product solving and how is that benefiting you?
mass emails
Recommendations to others considering the product:
Autodialer and VM drop
Great tool for email drip campaigns
What do you like best about the product?
The support team is very helpful! Also, love the ease of use when setting up a sequence. The software is very reliable - I've used other emailing tools in the past and Outreach hasn't had any issues to date for me.
What do you dislike about the product?
Wish i could pull SFDC lists directly from Outreach rather than uploading a list.
What problems is the product solving and how is that benefiting you?
I send out emails to customers and the automated follow ups makes my job much easier and efficient.
Outreach is great
What do you like best about the product?
I really like the reporting features - it's really easy to see who is opening my emails and how often so I can prioritize where to spend my time.
The real-time feed on the right is also a great feature! Keeps you on top of how emails are being received.
The real-time feed on the right is also a great feature! Keeps you on top of how emails are being received.
What do you dislike about the product?
Nothing really stands out...I've used Salesloft and Yesware - Outreach, so far, has been a much better experience.
What problems is the product solving and how is that benefiting you?
The obvious business problem is sending out a lot of emails quickly and efficiently. The less obvious one though is while going through cadences now, it's really easy to see who has been engaging with emails (opening, clicking, etc...) so on the fly I can decide if I want to spend an extra few minutes personalizing a note or not depending on the level of engagement. By sending more personalized emails only to prospects who are opening and engaging with my emails I've seen a huge uptick in responses and meetings.
Recommendations to others considering the product:
Make sequences for each company instead of bulk emailing.
CSMs
What do you like best about the product?
Clean interface, very user friendly. Great to have the ability to tweak delivery schedules and see all the contextual prospect info I need when executing call tasks.
What do you dislike about the product?
Many operational issues. Pushing and pulling to salesforce dependent on triggers but very little guidance from support about how to manage it when errors arise (which has been often for our team). It would be lovely to be able to talk to a human being and ask for help, instead of sending an email, and waiting, and struggling to explain what's happening.
What problems is the product solving and how is that benefiting you?
Great for targeting high volume of prospects with automated, but customized messaging.
Not so great for calling, call tasks double up on our salesforce with our own activity log.
Not so great for calling, call tasks double up on our salesforce with our own activity log.
Makes prospecting easy.
What do you like best about the product?
The set it and forget it usefulness of the tool. I never have to worry about tedious follow up unless there is genuine interest.
What do you dislike about the product?
Often times I will get replies that don't register in the system and those folks will remain in the sequence and continue to get emails even though they shouldnt.
What problems is the product solving and how is that benefiting you?
It makes prospecting a lot easier. It allows me to focus the majority of my time on finding new business and only following up with those that have expressed interest.
Recommendations to others considering the product:
Very useful tool from a prospecting perspective.
Tremendous ability to contact lots of prospects in a few minutes
What do you like best about the product?
Ease of creating mass outreach, following up on previous outreach, tracking opens and responses
What do you dislike about the product?
I would like to send group emails rather than have to cc everyone. Also, only the main person gets that activity logged
What problems is the product solving and how is that benefiting you?
Creating awareness about Giant Media. Lots of meetings scheduled with people that I have not met in the past
Maximizing my productivity
What do you like best about the product?
I enjoy how easy it is to upload a CSV and add contacts to sequences I have set up. The most useful part of the product to me is cloning sequences. This allows me to be much more effective at hitting a good amount of new prospects without having to do much manual work.
What do you dislike about the product?
A problem that I keep having is with my gmail toggling. At times I have to reach out to your support to find out why my sequence did not send; but luckily you have a great support team that has always answered my questions quickly. A second thing that I think is clunky is the search for sequences. You need to be precise and exact on your search term or nothing will populate. It makes sense but in a perfect world not everyone can remember the exact wording they used for a sequence.
What problems is the product solving and how is that benefiting you?
The problem that we are solving is scaling our sales organization without having to hire bodies to fill our seats. With outreach we can keep a lean small team and still hit the numbers that you would see in a bigger sales org.
Easy to use
What do you like best about the product?
It's very easy to understand and the support is very helpful.
What do you dislike about the product?
there are a large amount of options that haven't learned how to use yet
What problems is the product solving and how is that benefiting you?
Saving time my automating the email process
Recommendations to others considering the product:
I would recommend using outreach. It is really a time saver.
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