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External reviews

3,367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Marketing and Advertising

Mark Geaslen's Review

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
The personalized numbers for any area code. I love that you can see if someone has opened/read an email or not. The calling works perfectly. It is very easy to be organized with outreach.
What do you dislike about the product?
I have yet to find something wrong other than the every now and then lag. Sometimes it will lag and not let me hang up the phone. Its great!
What problems is the product solving and how is that benefiting you?
Knowing the percentage of calls back. It is very easy to track back to a certain call and read any notes left. I love that you can see a day by day analysis of how I am performing.


    Kyle U.

I use Outreach everyday, and I LOVE IT!

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
I first got introduced to Outreach a couple months ago when I started here at Turnstyle. As a sales representative here, Outreach has really helped me be as successful as I have. It allows me to keep a close eye on my leads and keeping them organized so I don't lose out on potential deals.

I rely on Outreach every single day and can confidently say, I live and breathe outreach here at work.

I would recommend Outreach to any fast growing company that relies heavily on Sales.
What do you dislike about the product?
Sometimes the process of calling through Outreach slows down my sales cycle, but other then that I dont have too much to complain about.
What problems is the product solving and how is that benefiting you?
In sales, it takes a lot of exposure and emails before someone replies back to you.

Because I deal with so many leads, the Sequencing aspect of Outreach really keeps all my emails intact, and allows me to further prospect new leads while not forgetting my old ones.


    Lohith R.

Outreach Owns

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
The UI is crafted in a way that intuitively leads into good UX. It's more reactive and "snappy" than other MarCom/email/CRM tools I've used, and the singular features of the platform (e.g. automated followup campaigns) are simple to configure in a "one-and-done" fashion that leaves additional time to be spent on generating quality content.
What do you dislike about the product?
Sometimes there can be occasional errors that impact functionality when importing/exporting leads, but that's probably our CRM instance's fault and not Outreach. Outreach will also not save any drafts if you're using an outreach-enhanced Gmail instance. That is to say, if you cease composition before either manually saving the draft for later transmission, or hitting "send," it's likelier than not that your work will evaporate into the void. Save often, save early.
What problems is the product solving and how is that benefiting you?
I work in outbound inside sales, which means I send an inordinate amount of email. Outreach provided a way to continue my messaging en masse without compromising message quality. It goes beyond mere templates and object variables, allowing for granular control of what is being done at every stage of the campaign between lead sourcing and closing.
Recommendations to others considering the product:
Buy now.


    Logistics and Supply Chain

Outreach good for account based sales

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
You can differentiate easily between different contacts within one account.
What do you dislike about the product?
You can't easily edit fields, individual emails or port in custom fields from salesforce account pages — Only from the contact page.
What problems is the product solving and how is that benefiting you?
We're able to reach out to all prospects successfully.
Recommendations to others considering the product:
If you're doing account based sales, Outreach gets the job done.


    Internet

Outreach.io - the only tool I've taken 10 mins out of my day this year to write a review for

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
Sequences - the ability to create an automated e-mail/phone campaigns, with custom fields and settings to make it tailored to each prospect.
What do you dislike about the product?
Tasks - it needs to be easier to complete tasks, some way to better prioritize so that they can be execute quicker (e.g. certain prospects should be HIGH VALUE)
What problems is the product solving and how is that benefiting you?
1) Taking less time to e-mail and reach out to more people 2) Making sure no prospect slips through the crack
*Outreach can improve on helping each user with #2


    Chris H.

Outreach: A Helping Hand To Our Business

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
The ability to automate correspondences in a controlled manner with a personalized message that is not received in a "span-like" manner.
What do you dislike about the product?
I have yet to identify a function of Outreach's Product or Service that I dislike.
What problems is the product solving and how is that benefiting you?
In today's world of recruiting, the ability to connect with qualified candidates in a timely manner to share details of an opportunity requires multiple touch points in a timely manner. Outreach allows me to automate email correspondences, a time-consuming aspect of my job, and focus my time and energy on the other touch points and technologies that require my attention.
Recommendations to others considering the product:
If you are in a position such as marketing, sales, recruiting, etc. that requires you to communicate with a high volume of contacts using multiple touch points, you might find that sending personalized emails to a target audience to be an arduous, but critical component to your day to day operations. Outreach allows you to personalize and automate targeted email messages regarding your product or service to a large target audience without taking time away from your other day to day activities.


    Computer Software

A great tool that I incorporate into my everyday work life

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
Outreach allows me to maintain a personal touch on my emails while giving me more time to focus on other tasks related to getting sales.
What do you dislike about the product?
Outreach is a relatively new product so there are occasionally bugs but the support team is great and will typically find a fix right away.
What problems is the product solving and how is that benefiting you?
Automation of prospecting emails without them seeming like typical marketing spam. More time in my day to do real sales. Less time spent managing campaigns.


    Information Technology and Services

Great tool, lots of options

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
I love being able to sequence many people and pre-schedule emails. The auto-fill option makes my life much easier. Outreach also does a good job of prioritizing tasks within my 360 view, it really knows who I should focus on contacting.
What do you dislike about the product?
The only annoying thing I have found so far is that there is no back button within outreach, so often you click back to "prospects" or whatever and you start at zero, particularly within the Salesforce extension. An Outreach specific back button would be wonderful!
What problems is the product solving and how is that benefiting you?
The business problem is not being able to email enough people quickly with personalized, information messages, but Outreach solves that.
Recommendations to others considering the product:
I'm not sure what else is out there, but Outreach seems like a top-notch communication solution.


    Justin A.

Great Product!

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
I really enjoy being able to create custom sequences that have landed many different prospects in my field of Leads. Thanks to Outreach for creating such an easy to use product.
What do you dislike about the product?
There really isn't anything that I dislike about this product.
What problems is the product solving and how is that benefiting you?
I have realized how many different individuals I could reach in my line of work through Outreach because of its reuse capabilities.


    Computer Software

Outreach Saves me 20 hours/month

  • December 07, 2016
  • Review verified by G2

What do you like best about the product?
The ability to track open emails is my favorite thing about it. I setup alerts when a prospect opens an email more than once, with a task to call them.
What do you dislike about the product?
The ramp up period took a few weeks, just to figure everything out.
What problems is the product solving and how is that benefiting you?
Being more organized has been the biggest benefit. Outreach helps me keep my head on straight.
Recommendations to others considering the product:
I recommend Outreach to anyone trying to keep in touch with hundreds or thousands of people. Its great for business development.