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Outreach is a fantastic sales tool that solves a simple and important problem
What do you like best about the product?
Ability in one task to ensure multiple customized contacts are made with a target.
What do you dislike about the product?
Outreach Everywhere chrome plug-in can be a little clunky.
What problems is the product solving and how is that benefiting you?
How to save masses of time and organizing effort to contact sales prospects in a genuine manner.
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Outreach is awesome.
What do you like best about the product?
It's intuitive to use and the functionalities Outreach comes with are really great.
What do you dislike about the product?
The cost... but I guess that's what you have to pay for an enterprise-level solution.
What problems is the product solving and how is that benefiting you?
We can do the work of many with just a few.
Outreach has helped me achieve the volume of emails that I need without compromising quality.
What do you like best about the product?
I like that you can personalize emails per name, company, geo, and any other customer input.
What do you dislike about the product?
I dislike that Outreach doesn't always recognize bad data (like accidentally sending 200 emails to someone with the same name). I know that these kinds of details should be left up to the sender, but I think it would be helpful for Outreach to have some better error filters.
What problems is the product solving and how is that benefiting you?
I'm solving for efficiency of time, and I've realized many benefits with outreach. I'm able to email hundreds of people while still personalizing the content, and I've seen some good results.
Recommendations to others considering the product:
Spend time learning the ins and outs of the different functions.
I love Outreach!
What do you like best about the product?
makes prospecting simple and personalized.
What do you dislike about the product?
i wish there was a "send later" feature for prospects (if there is i haven't figured out how to use it yet)
What problems is the product solving and how is that benefiting you?
i'm reaching hundreds more people than i would have by prospecting on my own. sequences have allowed me to stay on top of hundreds of leads that have lead to amazing sales with very little effort.
Recommendations to others considering the product:
definitely get it!
I use it in my day to day in business development
What do you like best about the product?
I enjoy that it helps organize your day/workflow. Gives you the ability to send out personalized content, but at a larger scale. It gives you ability to send in certain triggers or pieces of information that are most applicable to the person you're prospecting.
What do you dislike about the product?
being able to track opportunities more clearly would be beneficial
What problems is the product solving and how is that benefiting you?
Higher volume of work for the business development team
All-around Sales tool
What do you like best about the product?
1. Sequences - create personal or broad email sequences that can be sent in certain intervals (ie. set it and forget it)
2. Task management - create tasks for follow ups, schedule emails, simple UI to quickly run through tasks (emails or calls)
3. Open/Click tracking - understand when they opened the email and what they clicked on
4. Support is very quick to answer questions and solve issues.
2. Task management - create tasks for follow ups, schedule emails, simple UI to quickly run through tasks (emails or calls)
3. Open/Click tracking - understand when they opened the email and what they clicked on
4. Support is very quick to answer questions and solve issues.
What do you dislike about the product?
The email tracking isn't always true - if I were to open an email I sent to a client, it would be marked as opened. I have noticed an option for Outreach to recognize this, yet still see if being overturn.
What problems is the product solving and how is that benefiting you?
Sales positions are often inundated with keeping track of customers who you've reached out to and follow up at a fair moment. With Outreach, you can set up sequences which help the user stay proactive in an organized fashion.
Recommendations to others considering the product:
Great tool for task management, email/click tracking, and creating email sequences for future send dates. Overall, I use it on a daily basis which allows me to proactively reach out to my clientele. Highly suggest to my colleagues.
Outreach stand well above the rest
What do you like best about the product?
There is a clear difference between Outreach and the rest of competitors in the space. We reviewed most of these tools available and Outreach stood head and shoulders above the rest. The main aspect is how well thought out it is from both a user and manager perspective. The other tools are decent at one or the other. Outreach wins on both fronts. Additionally, there are small features here and there that make a massive difference in the what can truly be automated. Not the fake automation but true automation where we don't have to touch or do anything.
What do you dislike about the product?
The only aspect I dislike is the price :). All kidding aside thus far compared to what our alternatives would be there isn't much downside. I would like in the future to see more direct integration with activity tracking to what is mapped in Salesforce at a field level but there are work arounds for this that serve us well so it's not even a big challenge.
What problems is the product solving and how is that benefiting you?
1. Sales Productivity - our team can easily build and set repeatable cadences for every scenario
2. Segmenting Buyer Personas - huge element of segmenting based on title which is a big need for our business.
3. Connecting Marketing & Sales - the triggers in Outreach allow us to automatically direct and react to buyer engagement on the marketing front. This ensures we have almost no lag time in touching potential prospects.
2. Segmenting Buyer Personas - huge element of segmenting based on title which is a big need for our business.
3. Connecting Marketing & Sales - the triggers in Outreach allow us to automatically direct and react to buyer engagement on the marketing front. This ensures we have almost no lag time in touching potential prospects.
Outrech - powerful, but UI is heavy
What do you like best about the product?
The A/B testing of templates, analytics, easy to use campaign creation.
What do you dislike about the product?
The UI is really sticky, I haven't seen people able to work primarily in SFDC with outreach as the backbone. ultimately, since sfdc is the point of record, it's probably best to live there.
What problems is the product solving and how is that benefiting you?
Sales outreach automation - definitely solved, but not perfectly. It's great having outreach tied to lead status, and conversion. Never double sends if someone replies like other, worse tools (tout).
Recommendations to others considering the product:
I think they're the leader in the space, you just need a savvy sales ops person to make sure sfdc and it play nicely. Particularly around data entry, keeping records up to date, etc. Also, we never really had inbound leads so that wasn't an issue managing those, but for others, I would just say I don't have much clarity into how it works.
I used to really like them. . .
What do you like best about the product?
The product itself is great - when it is working correctly. I love almost all the features and think if fills a big need in the industry
What do you dislike about the product?
For the past month or so, Outreach's product has been so buggy. When I edit templates the cursor jumps around and it is hard to put in URL links where I want them. At least 4 times a week I find that someone actually replied to my sequence but for whatever reason, Outreach doesn't catch that and they keep getting emails, making me look unprofessional.
When I deal with support all I get is an email thread back and forth with people that takes FOREVER to get thru and invariably ends up with them asking for screen shots of what I'm talking about (which I get) but nothing ever really gets resolved. And the support process takes a long time. I don't have time to be checking my email every 10 or 15 min waiting for my support person to reply - its very disjointed
When I deal with support all I get is an email thread back and forth with people that takes FOREVER to get thru and invariably ends up with them asking for screen shots of what I'm talking about (which I get) but nothing ever really gets resolved. And the support process takes a long time. I don't have time to be checking my email every 10 or 15 min waiting for my support person to reply - its very disjointed
What problems is the product solving and how is that benefiting you?
I use Outreach as a recruiting tool. I think the product saves me a lot of time and the automated drip email campaigns are great. When it is working properly I feel like it is a good and non-spammy looking solution.
HUGE upgrade
What do you like best about the product?
Everything in one place. Automation, data, A/B testing, history, sequencing, ease of adding new prospects...all of this is well and attractively put together and incredibly intuitive. Has all the features we needed to upgrade our sales practices and continue to hone, improve, and scale.
What do you dislike about the product?
Some of the search features could use some updating. For example, searching by company has been more difficult than we would have liked because our upload didn't properly place the company name of a prospect in the 'account' field. Easy enough to fix / get around but not as easy as most of the other features.
Customer service wasn't the best, and it took longer for Outreach to get us set up than promised. It was very easy, there was just an unnecessarily long delay.
Customer service wasn't the best, and it took longer for Outreach to get us set up than promised. It was very easy, there was just an unnecessarily long delay.
What problems is the product solving and how is that benefiting you?
My sales team needed more automation, more freedom to tweak sequences once they've begun, and better analytics and managerial metrics available. Since we launched 10 days ago, we have almost our entire database of prospects uploaded and sequenced with personalized messages and the whole team has realized immense time saving techniques. Outreach cuts way down on process time, and allows us to focus on business needs instead of administrative ones.
Recommendations to others considering the product:
As an automation and basic CRM tool, Outreach has so far exceeded all expectations. We may pair it with Salesforce to truly get the most out of it, but if you are looking for a sales tool that all of the members of your team can use and share data and institutional learning from, this fits the bill.
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