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LOVE Outreach
What do you like best about the product?
I LOVE the personal feel that Outreach provides to customers.
What do you dislike about the product?
Max sends per hour. Annoys me how slow the emails send sometimes.
What problems is the product solving and how is that benefiting you?
Getting in the door of new companies
Recommendations to others considering the product:
I LOVE OUtreach. Amazing product for prospecting
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Outreach DF Review
What do you like best about the product?
Big fan of outreach, use it everyday at work. Love the sequencing as well as the reporting and analytics. Finally, working through their 360 degree view makes it easier for me to jump start my day when I get in early at the office.
What do you dislike about the product?
Wish that the CS team was a little faster to respond, but they are growing so quickly it's understandable.
What problems is the product solving and how is that benefiting you?
Sales automation when used correctly it great at driving leads and creating opportunities.
Targeted Sales Generation Approach
What do you like best about the product?
It's a great way to target demographics in order to send automated communication for products and services.
What do you dislike about the product?
The price is steep considering how many users we have. A group license would make more sense because we are limited in the users given the price.
What problems is the product solving and how is that benefiting you?
Choosing a way to reach past, current, and potential sales with known contact information. It syncs with Salesforce so I don't have to reinvent the wheel.
Excellent Customer Service
What do you like best about the product?
Adam Pifer is an incredible account manager. Very knowledgeable, flexible with time even with a very full schedule, delightful personality.
What do you dislike about the product?
Since I can't submit without filling out this field, I'm going to say I don't like that...
What problems is the product solving and how is that benefiting you?
We have a very unique business model, and our account manager has done everything he could to help us actualize it with this tool.
product has declined and is now terrible
What do you like best about the product?
cadence design and tracking is ok overall. onboarding and adoption meets the standard
What do you dislike about the product?
in the last 6 months there have been system outages, failures in sending emails, spam triggers flagged because of product issues along with a myriad of other issues.
What problems is the product solving and how is that benefiting you?
outbound email campaigns.
Recommendations to others considering the product:
look into other tools
Great solution, some bugs but gets the job done
What do you like best about the product?
I really like that Outreach give you the ability to save templates and track all your touch points with prospects and customers.
What do you dislike about the product?
Sometimes there are bugs where things will freeze or the email won't sync to Salesforce correctly. I'm noticing sometimes it shows the open as like 7 or 8 different activities inside of Salesforce.
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of automating email & email follow up. It also tracks everything automatically, clicks and opens and logs them to Salesforce.
Recommendations to others considering the product:
Give it time. There is a small training curve but when properly utilized this tool can be very effective.
Very pleased with email program
What do you like best about the product?
We just implemented OutReach to our office within the last two months and have been very happy with the results. Being able to set up sequences has simplified the work flow and improved the out reach to potential customers for us. Knowing an account is already in an email campaign has been so beneficial too.
What do you dislike about the product?
the blending of the outreach with my gmail has a few glitches if the tool is tuned on within email account. You can not save a draft within gmail while tool is on.
What problems is the product solving and how is that benefiting you?
We just implemented OutReach to our office within the last two months and have been very happy with the results. Being able to set up sequences has simplified the work flow and improved the out reach to potential customers for us. Knowing an account is already in an email campaign has been so beneficial too.
Recommendations to others considering the product:
Our sales guy David has been so helpful in teaching us how to begin using the product
Best product in this category
What do you like best about the product?
It's a well-built product with all the features that you need for comprehensive sales email marketing. I've tried a lot of the competitive products and this is by far the least buggy, best thought out product.
Easy to create cadences/sequences.
Can edit emails in any sequence to personalize
Easy to intermix calls
Very flexible
Easy to create cadences/sequences.
Can edit emails in any sequence to personalize
Easy to intermix calls
Very flexible
What do you dislike about the product?
Some odd bugs here and there. The gmail plug in is ok - it has a lot of odd views/behaviors in chrome.
What problems is the product solving and how is that benefiting you?
sales outreach
new adopter but so far so good
What do you like best about the product?
I love how the sequences/tasks integrate seamlessly into my daily workflow. The interface is visually appealing
What do you dislike about the product?
Unable to schedule one off emails to send in the future, not a huge fan of the process to get to the 360 view and opened emails. Would prefer if there was more of a live feed that integrates right into gmail. The open/reply desktop notifications seem a bit delayed.
What problems is the product solving and how is that benefiting you?
Prospecting web analytics community to introduce our data QA platform- has improved my ability to effectively follow up and stay on top of leads
Recommendations to others considering the product:
Many on my team live in Salesforce. We research accounts and contacts individually, then add them to a list of tasks including emails, calls and other generic tasks. If your goal is to create reports and send mass communication, this may not be the tool for you (outdated emails, inaccurate data). It works well for those that prefer more strategic, targeted prospecting. It enables you to increase your reach without compromising personal messaging.
Overall good product
What do you like best about the product?
There is great overall control and configuration of outbound email campaigns and the automatic notifications of key triggers is next-level. The UI is great and its intuitive to use. The in-app product release notes and training videos are best in the industry. The addition of Outreach Voice was a great value-add.
What do you dislike about the product?
They have had technical issues over the past few months and it became frustratingly common. The caveat is that they're usually quick to isolate and resolve the issue and they're very transparent as to what is going on. I wish there was more functionality to rolling together many individual emails into one group or catch-all. The quality of Outreach Voice has been an issue previously.
What problems is the product solving and how is that benefiting you?
Outbound sales through email campaigns and phone call campaigns.
Recommendations to others considering the product:
Spend the money.
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