Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach makes communication easy
What do you like best about the product?
I like the sequences and account insight that Outreach offers.
What do you dislike about the product?
I wish the mass uploading of contact lists was easier.
What problems is the product solving and how is that benefiting you?
I have been able to manage my leads/accounts in an organized manner as well as keep up with what my peers are doing in terms of the same accounts.
Outreach: Great Success!
What do you like best about the product?
Makes sorting through sequences when dialling very simple, helps clean up Salesforce reports, etc.
What do you dislike about the product?
Can be clunky at times, tends to be down from time-to-time, and can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
Outreach to customers through Salesforce, emails to customers. Benefits include organization of sequences, ease of use, and connectivity to SF.
Great email tool for sales
What do you like best about the product?
Easy to customize email cadences to different target audiences and review metrics.
What do you dislike about the product?
I don't have particular dislikes, although it does appear to lack some advanced features that other email programs offer.
What problems is the product solving and how is that benefiting you?
We've used it to automate email outreach to prospects, which includes a cadence of emails and calls to follow up.
I love outreach!!!
What do you like best about the product?
Being able to schedule and sequence customers/prospects.
Handy tools like seeing email opens and scheduling calls seamlessly. No other competitor matches
Handy tools like seeing email opens and scheduling calls seamlessly. No other competitor matches
What do you dislike about the product?
Can be slightly glitchy but it has been getting better over the years. Sometimes invites didn't go through correctly.
What problems is the product solving and how is that benefiting you?
It allows me to automate emails that would otherwise take me forever. I'm definitely more efficient using Outreach
Great tool but would consider SalesLoft as well.
What do you like best about the product?
Outreach integrates well with gmail and with Salesforce which is an absolute must for any sales engagement automation tool. What I specifically like about Outreach is that the setup was extremely easy and all integrations were set up within a matter of minutes. I had no previous experience working within Outreach and still was able to use it quite easily - it's very intuitive.
What do you dislike about the product?
While it is an intuitive platform, the UI can get a bit messy while managing so many different cadences (or sequences as they call them) and many prospects loaded in different stages. It also allows you to add prospects into cadences with emails that have previously bounced - why would they do that? It also gets pretty messy when sharing sequences across teams as different people have different permissions and sometimes you just need to copy a cadence to make any edits which can be annoying. It just seems like it's a bit more complicated than it needs to be as I've worked a lot with Salesloft before which I found to be much more intuitive.
What problems is the product solving and how is that benefiting you?
We work in a high volume outreach environment. Outreach helps us streamline and even (sometimes) completely automate emails to prospects in an effort to book meetings.We've realized tremendous benefits from automating email outreach and have booked tons of meetings from it. We simply could not operate without it or one of their competitors at this point.
Recommendations to others considering the product:
I would highly advise testing it out but I would also advise trying out SalesLoft. If you are in need of automation on the cold email front, outreach is a great option and can certainly fill the needs of most automated flows.
Prospecting Game Changer
What do you like best about the product?
Outreach gives SDR/BDR/ISR teams the ability to scale and automate prospecting efforts. It is an absolute game-changing prospecting tool. Leading tool in the market
What do you dislike about the product?
There are very few things I could talk to for the "dislikes" for Outreach. There occasionally is some slowness for calling with Outreach voice, but overall, it is a great product.
What problems is the product solving and how is that benefiting you?
We use Outreach for the prospecting motion. It helps the BDR team scale and realizes value quickly as it is straightforward to use and understand. Automated emails, mass sequencing prospects to stay organized in prospecting efforts, daily tasks, outbound calling.
Outreach Review
What do you like best about the product?
Outreach has enabled me to be more productive by sending multiple emails to multiple people at once. Cadences are very helpful.
What do you dislike about the product?
Sometimes the tracker is inaccurate and does not tell me if the recipient actually opened the email.
What problems is the product solving and how is that benefiting you?
Email productivity and increased open rates.
Keeps you organized!
What do you like best about the product?
Once you import the contacts and tag them you only need to execute the due tasks! What's helpful is that you can add call notes and see them the next time you encounter this prospect, which helps to keep the conversation relevant.
What do you dislike about the product?
The browser extension is unstable and you can lose all your work if you have to navigate to another tab - so many times a carefully crafted email vanished when I wanted to quickly verify some point that I made in my email and had to click on some other tab in the browser
What problems is the product solving and how is that benefiting you?
The biggest problem solver is that it saves time by keeping all your tasks within a single environment. The benefit is that once you bring your contacts in you only have to execute the due tasks
Recommendations to others considering the product:
Make sure that you are doing the most important work from the browser page and not from the browser extension because it's unstable and you may lose all work if you happen to switch between tabs.
the most important tool in our SDR department
What do you like best about the product?
I've never used such an effective sales tools. It's a game changer. I can't imagine prospecting without it. Our SDR organization uses it and it syncs to Salesforce. I love that my workflow is automated - I come in every day know EXACTLY what I have to do. I don't have to guess who I need to call or follow up with. I also love being able to insert availability for meetings and see who's opened/clicked my emails.
What do you dislike about the product?
If you set up a cadence and use {{weekdays_from_now 2}} and that happens to fall on Thanksgiving, it's not going to catch that. If it's an auto email I don't know how to stop it.
Speaking of auto emails, I wish you could edit a message later in a sequence. If a prospect is in a 2 week cadence, it would be great to pause the sequence, edit step #8 and reactivate.
Speaking of auto emails, I wish you could edit a message later in a sequence. If a prospect is in a 2 week cadence, it would be great to pause the sequence, edit step #8 and reactivate.
What problems is the product solving and how is that benefiting you?
Automating reply emails save me so much time from having to type "Hey [prospect], just bumping this back up...]
It helps our entire team hit KPIs that would likely be impossible without it.
It helps our entire team hit KPIs that would likely be impossible without it.
Outreach Admin
What do you like best about the product?
The platform is very customizable. The outreach provides sequences that can be tailored based on what the prospect actioned on. You can also get details related to who contacted the prospect previously and interaction notes. Also, successful messaging is acquirable through this platform.
What do you dislike about the product?
One of the features I don't really like about outreach is that the total sequenced prospects aren't accurate at first glance. Another issue I have encountered is the communication between outreach and my CRM. When a prospect was finished in a sequence, I was not initially aware that they were done until manually checking my CRM.
What problems is the product solving and how is that benefiting you?
Sync with Salesforce CRM
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