Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Sales automation for every team
What do you like best about the product?
It's easy to use, intuitive and saves our sales team countless hours a day. Compounded over a year, the time savings are incredible. It makes contacting net new prospects and managing their activity a breeze
What do you dislike about the product?
The product is so deep with features there are likely some that our team doesn't use but that isn't necessarily a negative. Usually when we want to do something there' a feature or product that can help
What problems is the product solving and how is that benefiting you?
We use outreach to manage our top of funnel outreach to net-new prospects, book meetings and manage sales campaigns. They make it easy for our team to send outreach at scale
Recommendations to others considering the product:
do your research and test out the solutions. This happens to be a great one. It's a bit more on the expensive side but the investment is 100% worth it for growing teams looking to scale their outreach and sales programs/campaigns
This platform helped me stay organized in my prospecting.
What do you like best about the product?
The most useful feature of Outreach is the sequences. It makes following up with prospects much easier than having to keep track of all of the interactions by yourself.
What do you dislike about the product?
There are sometimes bugs that make the analytics hard to understand/
What problems is the product solving and how is that benefiting you?
There are certain Outreach features that make my prospecting more effective, such as the ability to insert my calendar availability and being able to look at my analytics.
Personalized experience but experiencing visibility issues.
What do you like best about the product?
One of the most helpful features of outreach is how customizable it is. There are specific sequences that provide a tailored approach depending on what the prospect actioned on before contacting them. I can also see who previously contacted a prospect, the notes on their interaction and if there was any success. The platform makes it easy to share best practices because the emails of other users are public, as well as their open rates, so finding successful messaging is acquirable.
What do you dislike about the product?
One of the features I don't really like about outreach is that the total sequenced prospects aren't accurate at first glance. Recently, there was a transition at my workplace where another Business Development Representative was transferred my leads, but even though I only had 15 prospects in my CRM, outreach still said I had over 80. Additionally, if an email bounced or a prospect's sequence is paused, it is not immediately visible on the home page/dashboard. I have unfortunately had prospects slip through the cracks because of this, and I wasn't able to catch it until weeks later. Another issue I have encountered is the communication between outreach and my CRM. When a prospect was finished in a sequence, I was not initially aware that they were done until manually checking my CRM. My organization has adjusted the sequence to add a reminder, but I wish there was a way for Outreach and my CRM to communicate better.
What problems is the product solving and how is that benefiting you?
The best thing about outreach is that I can keep track of who I am contacting within a sequence, but I can also add additional tasks if I feel like there is the additional value I can present. There have been times where a prospect hasn't fully responded even though I know they are interested in learning more, so when I've added additional tasks, it has been helpful to engage more with the prospect. I have also been able to know roughly how many activities it takes to book a meeting, and based on that number I can adjust my strategy to improve my conversion rate.
Super helpful for full cycle AE's
What do you like best about the product?
Templates, Snippets, engagement details (views), calendar integration, open metrics across email titles, customizable fields
What do you dislike about the product?
Click engagement doesn't seem accurate, delayed ability to track new contacts, not being able to clear tasks from outreach done as SDR
What problems is the product solving and how is that benefiting you?
Time sink into manual follow up
Recommendations to others considering the product:
Make it easier to remove gated actions, bulk delete old task
Great functionality, but could use a UI boos
What do you like best about the product?
Love the ability to easily build and manage sequences
What do you dislike about the product?
Don't love the UI/UX. It is a little hard to navigate
What problems is the product solving and how is that benefiting you?
We are solving the problem of being able to easily outbound our prospect accounts
Great app
What do you like best about the product?
I do like the visuals; it's easy to use.
What do you dislike about the product?
Bounced/failed sequences are tough to find; you don't have the option to add them to another sequence immediately after one ends; a lot of phone connection/audio issues
What problems is the product solving and how is that benefiting you?
keeping prospects engaged; visibility into what they are engaging with specifically in emails; quickly insert templates/snippets
Powerful tool
What do you like best about the product?
Outreach keeps my daily tasks very organized. It increases effectiveness by showing when calls and emails are due. It is helpful to use and has great note sections for writing down how a call went.
What do you dislike about the product?
Sometimes the audio on Outreach doesn't work super well. I will try to call someone and the call will say "cancelled" even if I made it to their voicemail. Also, it can be difficult to see when the next scheduled task is going to occur.
What problems is the product solving and how is that benefiting you?
Outreach is what Infor has chosen as the tool to complete our daily prospecting. I have realized the benefit of being organized and having clear records of what has been accomplished each day.
Reach for the Stars with Outreach
What do you like best about the product?
I like how easy it is to automate the sales process and mindless things like emails and call reminders
What do you dislike about the product?
I'm not too fond of the way it integrates with salesforce. I feel it could be a little more seamless.
What problems is the product solving and how is that benefiting you?
It is allowing me to contact and track my engagements with those emails and contacts faster and more efficiently
Recommendations to others considering the product:
Watch the Videos online on how to use them.
Outreach Review from Sales Rep
What do you like best about the product?
- Ability to bulk upload a contact list to begin sequencing or calling
- Great visibility into the analytics of the campaigns you're running (email opens, email bounces, replies, etc.).
- Being able to pre task action items
- Great visibility into the analytics of the campaigns you're running (email opens, email bounces, replies, etc.).
- Being able to pre task action items
What do you dislike about the product?
- Sometimes it can be a bit laggy when using the Outreach Chrome extension, but it's not anything major
What problems is the product solving and how is that benefiting you?
- Increased visibility into sales drip campaigns
- Eliminating the time it would take to import a contact into a campaign one by one
- Eliminating the time it would take to import a contact into a campaign one by one
Account Manager
What do you like best about the product?
I love how easy it to: add contacts, create a drip, and also see data! It only takes a few minutes and is way easier to see email history than any other tools (salesforce and gmail).
What do you dislike about the product?
There isn't anything that I dislike. I haven't had any issues with the platform, and it does everything I need. I could benefit from more training so that I understand how to run reports for myself.
What problems is the product solving and how is that benefiting you?
I'm about to reach out to customers and prospects without spending too much time on this. I create my sequences and add people to them. I also see who has opened emails from my gmail. I can also use templates/snippets from outreach.io in gmail easily. I'm saving time but also seeing how to improve my email messaging over time.
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