Outreach Sales Execution Platform
OutreachExternal reviews
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I use Outreach everyday!
What do you like best about the product?
I really like Outreach. I use it every day. There are a ton of different features that are super useful, like the account view and the prospect view, the sequences, the templates, and the analytics and insights, but the part I like the best is automation. I can quickly create a sequence and add prospects to it and have all of my emails automatically send at exactly the right time. It's set it and forget it. Then I just watch the replies start pouring in! :)
What do you dislike about the product?
The only thing about Outreach that I dislike is the extreme complexity behind sending out a sequence. There are a few too many steps to getting it set up correctly. Sometimes I just want to throw together a sequence quickly and throw some prospects in it and send a couple of emails. Keep it simple. The tool is really really good at what it does, but may be a little too good.
What problems is the product solving and how is that benefiting you?
In order to close business, I have to build pipeline. In order to build pipeline, I have to send out ton of emails and reach out to a lot of prospects. Outreach allows me to send more emails to more prospects. The benefit is, I end up having more conversations and closing more deals.
Recommendations to others considering the product:
Definitely get it! Worth every penny!
Great resource for sales
What do you like best about the product?
I love the ability to make both templates and sequences. As a sales person, we don't always have the time to send emails to every potnetial contact at every company, and this helps to cut back on that time.
What do you dislike about the product?
I wish that Outreach had the ability to identify if an email works or not, sometimes I will send out emails and receive bounce backs if it's incorrect but I'd love it if we could see that ahead of time.
What problems is the product solving and how is that benefiting you?
The biggest problem I've solved with using Outreach is saving time. When I'm closing new business and managing accounts, it can be a lot of work, and Outreach has tools to make outreach out prospects much easier.
Robust Sales Engagement Tool
What do you like best about the product?
Outreach has a fantastic reporting element to it that gives us great insights into our rep's activity.
What do you dislike about the product?
It can be challenging to get all reps on the same page on best practices. It would be great to have more prescriptive rollout trainings.
What problems is the product solving and how is that benefiting you?
We've been able to centralize all of our calling and emailing efforts, and have a centralized hub for where our prospecting happens.
Great tool for scaling comms
What do you like best about the product?
Great syncing with Salesforce ensuring all the right details are available. I also really like the way this can be supplemented with additional fields. As a manager I found it really easy to get access to the templates and work that my team have been doing and even issue customer satisfaction requests on their behalf.
What do you dislike about the product?
I've run some campaigns at a large scale (targeting several thousand email addresses). I came across some issues in uploading the template and getting it to send. It turns out there are limitations in sending a sequence to more than 800 emails at once. I had to break this into smaller sections to send out. I discovered this through colleagues having failed to get an answer through the FAQ and a couple days delay in the support team responding to me.
What problems is the product solving and how is that benefiting you?
Outreach allows me access to excellent levels of detail on email metrics and makes follow-up (multi-level sequences) extremely easy. The greatest benefit to me is the syncing of comms between reps and the SFDC account.
Great sales tool
What do you like best about the product?
East to use interface and ability to quickly build campaigns.
What do you dislike about the product?
Trouble scheduling emails to go out at a certain time.
What problems is the product solving and how is that benefiting you?
Reaching a high volume of prospects with a regular cadence.
Recommendations to others considering the product:
Great tool.
Promising features, amazing analytics, super support.
What do you like best about the product?
I am obsessed with the reporting capabilities and team views. It's taken some time to get to a place where our team of international sellers feel confident and capable. We replaced YesWare with the solution and it's like driving a Ferrari.
What do you dislike about the product?
It's taken a long time for our team to adopt the solution as part of their day to day. There are almost too many options out of the box and we had a unique use case. I'd love to make it easier for our teams to customize content with better governance for content and brand.
What problems is the product solving and how is that benefiting you?
We have been able to standardize messaging and activities amongst our team. We are seeing real results and productivity for our our partner outreach and partner engagement is increasing beyond our standard marketing emails.
Recommendations to others considering the product:
Support will tell you this, but consider a crawl walk run approach. Consider constant feedback and contractor or additional support to make a content playbook to improve the velocity of content creation.
Outbound Campaign Manager
What do you like best about the product?
Very user-friendly. Easy for my BDRs to figure out how to use and get started. I love the A/B testing and all the reports I can run.
What do you dislike about the product?
I dislike the ability to be able to go back after making edits to an email. I also hate when you add a new step into a sequence, it goes all the way to the bottom. I would love if you could choose which step you want it to go to instead of having to move it all the way up manually.
What problems is the product solving and how is that benefiting you?
I need to figure out which email and subject lines have the most responses. Figure out what we need to change or keep. Outreach helps us with that with A/B testing and reports.
Great tool -- keeps me organized!
What do you like best about the product?
I like that you can take notes on the prospect within the platform, and they will populate at the top of the page when a task is pulled up for that prospect.
What do you dislike about the product?
There is no good way to go down a list of prospects and call them; you have to add a task to each prospect and then it will show up as a task to call them.
What problems is the product solving and how is that benefiting you?
keeps me very organized, a place to take notes on prospects and see all past activity from our salesforce data
AE User
What do you like best about the product?
Outreach provides easy ways to bulk send email campaigns to target users. It also provides a good team overview functionality that is useful for managers.
What do you dislike about the product?
There needs to be more ability to segment between target companies for hyper-specific messaging. There are variables that can be used to call out company name at scale, but managing differing content based on the company becomes messy and difficult.
What problems is the product solving and how is that benefiting you?
We're solving the ability to mass outreach to potential new customers, driving new sales.
Great Sales Engagement Platform
What do you like best about the product?
All of what Outreach provides will make any rep more efficient but what I like the best is the sequence tracking with automated email sends on certain touch points.
What do you dislike about the product?
Outreach has decent reporting and offers data and insights to help guide timing of touch points and email opens. But with global organizations, data on open activity can be skewed by time zones so you can't really narrow down the time of day when prospects are most active opening emails or answering calls.
What problems is the product solving and how is that benefiting you?
Without a sales engagement tool, I would have to track sequence touch points, conversation notes, and prospect campaigns in disparate systems. Using Excel, Salesforce, onenote, or other systems to track these things would prevent me from focusing on as many prospects at one time. I also see more efficiency dialing with outreach because it's one click to dial and then it automatically moves you to the next prospect in the campaign/sequence.
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