Outreach Sales Execution Platform
OutreachExternal reviews
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Great for Outreach Automation
What do you like best about the product?
Game changer for cold outreach to prospects and outreach to hot inbound prospects at scale. Easy integration with SFDC, and great to know how different outreach sequences convert. Also, easy to implement with MQL processes by processing at different stages. This product allows you to drip emails to prospects in the short term (Multiple touchpoints in a week) and then extend follow-up to 30 days out +. It also has great integration with linkedin, whereby you can easily automate sending LinkedIn invitations to all prospects who you email from an inbound inquiry. It is easy to correspond different sequences to different hand-raisers -- templates can be distributed to new sales reps at scale to make onboarding of new reps more turnkey. I also love how it enables reps to take prospects who haven't responded to a certain sequence (let's say a trial request) and then resequence them with different messaging further down the line. If I keep typing will I get 25$?
What do you dislike about the product?
Buiding complex sequences can easily get erased after long periods of time working and drafting. I would love to see an automatic draft saving feature so accidentally closing a window while crafting a new sequence doesn't force the user to start all over again. I would also like to see a feature to organize sequences in different folders (easily) so old or outdated sequences can be archived for reference, but hidden from view. I also wish it were easier to skip manual processes as calls and LinkedIn outreach without having them bottled up in the account.
What problems is the product solving and how is that benefiting you?
If you have a high volume of inbound inquiries, having an automatic second or third email to your prospect can help convert more overall opportunities into revenue. It's also easy to correspond the appropriate messaging to different types of inbound inquiries so you can keep track of different types of leads in different buckets.
Recommendations to others considering the product:
Be thoughtful about how you set up your MQL and sequencing process at scale before implementing this solution. How you design your usage at scale will determine how much of a force multiplier it will be for your reps.
Besides a couple of UX hiccups this is a great tool
What do you like best about the product?
Prospect engagement insights are helpful when considering who to write emails to and who to call
What do you dislike about the product?
Can't use arrow keys in dropdown menus- slows action down considerably - should be able to arrow down through drop down menus (for instance when using tags filter to sort through prospect database
What problems is the product solving and how is that benefiting you?
Brand awareness and outbound sales, benefits are customer engagement insights for low funnel activity
Recommendations to others considering the product:
I've reached out several times about UX feature needs without any feedback or changes being made.
Outreach helps with tracking, organizing, and sharing across the team
What do you like best about the product?
Outreach has been great for sharing templates across the team and making customer communication quicker and more engaging. It's so helpful to see when customers view emails and tracking that data.
What do you dislike about the product?
The user interface could use improvement - for example, sending an email actually in Outreach means working in a very small window compared to my email. But, I tend to use the template plug-in within Gmail anyway.
What problems is the product solving and how is that benefiting you?
Faster communications, better team and customer insights to create stronger engagement.
Outreach Review
What do you like best about the product?
I like that outreach is pretty user-friendly, and I'm able to stay organized with work.
What do you dislike about the product?
Theres been several times where I have outreach crashed and not been able to use it. As a 3-year outreach user I've been able to figure out how to troubleshoot, but as a new user, it was frustrating at times.
What problems is the product solving and how is that benefiting you?
Staying organized is the main thing that outreach solves for me.
Fantastic tool for business development and continuing customer engagement.
What do you like best about the product?
My team uses sequences all the time. Whether it's trying to get in engaged with a new contact, pushing attendance to an event, or having consistent follow up, sequences are super helpful.
What do you dislike about the product?
Honestly there's not a lot to dislike about the solution. I would say the only thing is that its another tool that you have to learn. There are some great integrations with other commonly used tools (I.e. Salesforce). I'd like to see more integrations that would make users able to work out of less tools and platforms.
What problems is the product solving and how is that benefiting you?
We're solving problems of letting contacts fall through the cracks. I'm able to focus more on a high value accounts, and still engage with low value accounts to drive additional business without interferring with productivity.
Solid email outreach and calling software but needs more calendar functionality
What do you like best about the product?
Outreach's outbound email functionality with sequences is good and there's a lot you can do with it. Calling is also good. "Outreach Anywhere" means it's efficient for users. Integrates well with our sales crm.
What do you dislike about the product?
I would like Outreach to improve its calendar booking functionality. At this stage it's fairly basic. For example, I'm very limited by what information I can collect at the point a customer books a meeting on my Outreach calendar. Calendly is stronger for this.
What problems is the product solving and how is that benefiting you?
The greatest benefit is one-to-many email outreach. Outreach does a good job here and allows us to create personalized messages even when sending one-to-many. This is efficient for my SMB sales team who have hundreds of accounts each.
Recommendations to others considering the product:
Good tool provided you don't need advanced calendar booking functionality.
can't imagine my sales process without it
What do you like best about the product?
It helps me stay organized with my outreach and collect data on what templates and snippets resonate best with prospects
What do you dislike about the product?
Bugs in the software. Sometimes I will put a lot of thought into customizing an email & it won't save and delete everything that can be frustrating.
What problems is the product solving and how is that benefiting you?
Organization. I leverage it a ton to stay on top of merchants with tasks and emails.
Outreach supercharges your sales efforts
What do you like best about the product?
Easily create sequences
Tags make it easy to organize
Customer Support is fast and reliable
Tags make it easy to organize
Customer Support is fast and reliable
What do you dislike about the product?
There is not much to say here. I've been very happy with the product overall.
What problems is the product solving and how is that benefiting you?
Automating prospecting efforts
Great tool for prospecting, account management and scheduling meetings
What do you like best about the product?
It's really easy to understand if a prospect or a customer opens, receives your outgoing email and/or communication. The scheduling piece is really helpful that integrates with gmail simply.
What do you dislike about the product?
The main items are the chrome extension sometimes turns off by itself and you have to re-enable it manually. The last update for scheduling meeting times is a bit harder to see when you are combining calendars (mainly internally).
What problems is the product solving and how is that benefiting you?
Simple and faster way to outbound prospecting to multiple contacts, schedule follow up meetings without manual work and understand if the customer has seen your last notes
Recommendations to others considering the product:
It is really simple to use and a great solution for your everyday account executive/account management, customer-facing needs. I always make sure the Clicks / Opens are toggled on so I can see when to re-engage with a prospect or a customer appropriately.
Excellent CRM for SDR and Account Executive collaboration
What do you like best about the product?
Outreach is user-friendly and allows you to track communications with prospects at each step of the sales cycle. The visibility and filter options allow you to review different campaigns and segments of prospecting individually and as a team. In addition, creating and testing new messaging is simple and rewarding.
What do you dislike about the product?
I wish I could look up prospects by phone number. Sometimes a prospect will call back on my cellphone, and I can't quickly look up their information on the fly.
What problems is the product solving and how is that benefiting you?
We are discovering which email subject lines generate opens and how we should structure our cadence of emails to engage our prospects. We are also able to collaborate across teams to understand how we have communicated with different accounts. The visibility across groups is helpful to strategize on hot and warm accounts.
Recommendations to others considering the product:
Outreach will save your company time and convert prospects into customers. I would be sure to take advantage of resources to improve your email marketing to get the best use of the tool.
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