Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Seamless Integration to Salesforce
What do you like best about the product?
I appreciate the features that can be synced to Salesforce and admins are able to building trigger automation to reflect data from Salesforce to Outreach and vise-versa.
What do you dislike about the product?
Can't find any least helpful about Outreach as there are many training materials such as online courses + articles with GIPHY that makes it easy for a user/admin to educate themselves with the Outreach features.
What problems is the product solving and how is that benefiting you?
Problems that I am solving with Outreach are the governance model for our internal sales teams and ensuring that our instance have a standardized sequence and template process the Sales users to streamline their prospecting communication.
Fantastic addition to Salesforce
What do you like best about the product?
Outreach is incredibly helpful with organizing the day. The workflows are very intuitive. It's easy to set up the day & prepare the day before, then knock out tasks the next day.
What do you dislike about the product?
The outreach support process is abysmal. Phone support is unavailable. Submitting a ticket is a nightmare, only to have a support rep come back 3-4 days later and blame the end-user. They generally do not take support requests seriously unless half of your organization is experiencing the same issue.
What problems is the product solving and how is that benefiting you?
Outreach takes a lot of the chaos out of the sales process. It helps me stay on top of who I need to reach out to and prevents critical prospecting activities from falling through the cracks.
Outreach is critical to your teams success
What do you like best about the product?
I like how intuitive the platform is and also how it allows me to scale my own efforts
What do you dislike about the product?
Sometimes the UI get stuck and the gmail app is sometimes difficult to work with
What problems is the product solving and how is that benefiting you?
Scaling outreach to multiple prospects as well as using the dailer for cold calls
Outreach for BDR
What do you like best about the product?
Love the A/B testing option for subject lines.
What do you dislike about the product?
Adding a step in between other steps is tough.
What problems is the product solving and how is that benefiting you?
Reaching a large audience with targeted calls, emails and connects.
Great tool for reps/AE's/BDR
What do you like best about the product?
Easy to navigate, good for organisation, great data insights for warmer leads. Use daily.
What do you dislike about the product?
Can be a bit overwhelming if you're not shown how to initially use it. Some of the features can be overlooked.
What problems is the product solving and how is that benefiting you?
Organisation skills. Prospecting support.
Direct dialing is best
What do you like best about the product?
The way it works with CrM is something that I really appreciate.
What do you dislike about the product?
The fact we have to use dialpad to dial out.
What problems is the product solving and how is that benefiting you?
Major outreach to numerous customers.
Outreach eliminates so much time previously wasted sending emails in a cadence
What do you like best about the product?
The cadence and that it takes out prospects that respond
What do you dislike about the product?
I do not like how it looks so automated and it's obvious I used a prospecting technology vs personal emails
What problems is the product solving and how is that benefiting you?
So much time is saved where as before I would have to manually send emails and manually track who has responded
Easy-to-use tool that makes selling easier.
What do you like best about the product?
I most often use email tracking to see when customers are engaging with my communication.
What do you dislike about the product?
Sequences can sometimes be challenging to manage across large teams.
What problems is the product solving and how is that benefiting you?
Figuring out which types of content our customers engage with has been a great benefit of Outreach.
Great for high call volumes & data organization
What do you like best about the product?
I like the tracking of the call volume, the prospect views that can be customized, and the metrics comparing them to the rest of the team & organization.
What do you dislike about the product?
Slow integration with dialpad - it takes time for the system to recognize a call is over and to register it into outreach.
What problems is the product solving and how is that benefiting you?
High volume inbound and organization of data to make the calls organized and most efficient. Can sort my data in different ways and have different plans of attack
Outreach is decent
What do you like best about the product?
I like the massive import/export contact features.
What do you dislike about the product?
The massive tasks that generate. I often find the contacts are not verified so alot of emails tend to bounce back.
What problems is the product solving and how is that benefiting you?
I am able to get really helpful insights on the emails I sent out. Yes the software does help.
Recommendations to others considering the product:
Don't let the tasks pile up
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