Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach outperforms.
What do you like best about the product?
The most helpful and productive feature of outreach is the ability to create sequences and have your tasks automated. This goes beyond the step of a reminder because the sequence can be replicated for different lines of business and everything occurs in house which I love. I'm not a big fan of having to use multiple applications, so I have become more streamlined and overall more productive because of Outreach.
What do you dislike about the product?
Some of the features require a higher level of understanding to get to the point of fully automating the prospecting sequence. Also, pulling certain reports or data is very helpful but may require addition time spent figuring it out, or taking training. Fortunately, Outreach offers training and webinars to help create a better experience and fully leverage the tools.
What problems is the product solving and how is that benefiting you?
I am able to accomplish a much greater amount of prospecting and outreach in much less time. The best part is you don't have to sacrifice quality to get to this point.
Recommendations to others considering the product:
Take it upon yourself to become an expert and become proficient at using outreach. The dividends will pay off and the extra time spent learning the new tools will be worth it.
Intuitive, easy user experience
What do you like best about the product?
I like how the user interface is intuitive and easy to use. it's organized and categorized in an easy manner.
What do you dislike about the product?
when sending a test email, it can be a bit confusing. But making edits are easy and quick.
What problems is the product solving and how is that benefiting you?
I'm able to develop invitation templates for our sales team to use to drive registrations to our webinars. Adoption from our sales team has been good, and they're able to customize the template.
feature-packed customer engagement tool
What do you like best about the product?
packed with feature that allow Sales Reps to boost their customer engagement efforts, while also acting as their personal assistant
What do you dislike about the product?
Prospects are both Contacts and Leads from Salesforce. If Salesforce itself allows the existence of at least one Lead and one Contact with the same email address, we believe Outreach should too, and be able to manage the activities attached to the respective salesforce records. Also not liking the lack of flexibility on smart view, for example it's impossible to add columns, like it is in salesforce list views. from an admin stand point, the fact that triggers cannot easily be searched to figure out which triggers contain a given condition or value, is a big miss.
What problems is the product solving and how is that benefiting you?
engaging high volume of leads; tracking follow ups by their due time; closing leads promptly when customers don't engage; manage meetings smartly; etc
The sales cockpit you need for Salesforce
What do you like best about the product?
The sequences are easy to create, template and copy from. You can scale out to lots of different sequences very quickly
What do you dislike about the product?
We ended up standing up two instances to keep them separate from different teams.
What problems is the product solving and how is that benefiting you?
We were trying to build consistency in our messaging across our sales outreach efforts which we have achieved.
Recommendations to others considering the product:
If you want to have consistent touchpoints on your outbound marketing and sales efforts, Outreach is a great platform to build that capability
Framework tool for good cadence of interactions
What do you like best about the product?
Outreach provides a great framework for collaborating with (potential) customers on a regular cadence.
Repetition is key and this tool gives a set of features that a) work and b) are easy to use.
Nice integration with other tools (like email) and good dashboarding
Repetition is key and this tool gives a set of features that a) work and b) are easy to use.
Nice integration with other tools (like email) and good dashboarding
What do you dislike about the product?
It might come across as overwhelming (features), but on the other hand, the set of online documentation and support is great!
What problems is the product solving and how is that benefiting you?
Having a cadence with outreaches to customers automate this cadence. You don't have to trach outreaches in Excel of calenders.
The benefit is a good cadence with customers without being very intrusive.
The tool also makes it less 'computerized' by providing customization and personalization settings.
The benefit is a good cadence with customers without being very intrusive.
The tool also makes it less 'computerized' by providing customization and personalization settings.
Recommendations to others considering the product:
Don't look further - we have done a lot of research on these tools. Outreach is by far the best.
Also pricing should not be a blocker. If you implement and use Outreach well, it's paid back immediately.
My staff loved it!
Also pricing should not be a blocker. If you implement and use Outreach well, it's paid back immediately.
My staff loved it!
Outreach io review
What do you like best about the product?
I really like how you can make a high number of outbound and inbound calls with ease.
What do you dislike about the product?
I do not like the fact that it goes down and there is no notification oh why it went down.
What problems is the product solving and how is that benefiting you?
Call our customers multiple times per day via the computer
Great tool for mass communications!
What do you like best about the product?
The ability to create a sequence to not only initiate contact but also have automated follow-up.
What do you dislike about the product?
The service would be significantly improved with a few basic tweaks: a desktop app to rival outlooks accessibility, a larger message window. Not deal-breakers at all, but would improve the experience!
What problems is the product solving and how is that benefiting you?
Reaching a group of clients at one time is significantly easier and faster!
Outreach Accelerates Prospecting ROI
What do you like best about the product?
Outreach enables our team to stay organized so prospects never slip through the cracks.
What do you dislike about the product?
I wish the analytics and reporting were more customizable.
What problems is the product solving and how is that benefiting you?
The problem Outreach solves is inefficiencies in the prospecting process. Our reps are able to execute multistep, multichannel, sequences at scale.
Recommendations to others considering the product:
There are a lot of competitors in this space now, but Outreach continues to be the gold standard. However, it may be more than you need if you're just starting out with prospecting.
Outreach allows flexibility and direction for planning out sales comms
What do you like best about the product?
Field mapping and ability to build segments based on SF fields. Sequence startey is very flexible
What do you dislike about the product?
There is so much more potential with triggers. Need to trigger when a sequence ends. Tags should be able to be used as an action or criteria in tirggers
What problems is the product solving and how is that benefiting you?
We are scaling our sales team comms across different points in our pipeline. We have multiple teams operating out of Outreach. One that is almost fully automatic thanks to triggers.
Gets the job done in a modern platform
What do you like best about the product?
Visibility into my prospecting is enormous.
What do you dislike about the product?
There seems to be a lot of issues with the Salesforce integration, but I'm not sure if it's on Salesforce or Outreach's end
What problems is the product solving and how is that benefiting you?
Visibility into the entire life of the prospect has made the MDR role much more efficient in time management.
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